All Planview AdaptiveWork Reviews
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Anonymous
Used more than 2 years
OVERALL RATING:
4
Reviewed January 2022
Robust project management system
Mohannad
Verified reviewer
Information Technology and Services, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
Reviewed January 2016
Serious and Specialized System
Clarizen is not a generic light tool for simply task scheduling and contact management. It is a serious project management software done by project managers for project managers.
PROSIt profoundly covers all aspects of project management, very customisable, with advanced reporting and custom fields.
CONSThere is always a room for improvement, Clarizen is relatively a new product that needs to build an ecosystem around it. That includes more integrations with other cloud services, 3rd party products in its marketPlace, and faster customer support.
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Finally one project management platform that got it all
One single platform where both project information and customer information meet, thanks to the Salesforce.com integration. This enables salespeople to keep a real-time view on margins and project progress, without them needing to ask a project manager for a status update or a meeting. The information is right there, up to date and accurate.
CONSYou need to make a solid business case and build a real plan to get the budget approved. Most companies have a lot of tools and some work together with others and... but none beat Clarizen if you ask me - it is a "one-stop" to get all information. So do the math to show you can save money by centralizing the tools, and that you can lower the time spent on managing different solutions. It helps if you show dashboards: management likes dashboards (and numbers). Clarizen was not so easy to explain to the whole team, it is a very complete solution. So we decided to "drip-feed" it to the teams.
Scott
Retail, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2017
Very useful for getting everyone onto "one source of the truth"
Biggest benefit is "one source of truth".
PROSThe ease of use that comes from being a SaaS solution has been the strongest feature. In addition, because it is web-based, some of the configuration can be done using CSS, which does not take a lot of programmatic experience to implement.
CONSAs a PPM, there are still gaps (as of this writing) in some basic PPM functionality. The most glaring to me is the lack of Capacity Planning functionality. It can handle Resource Allocation, and Resource Loading, but if you are looking for a way to forecast out what your expected capacity for future work is, you can only do it through heavy configuration. As for configuration, it has pros and cons, but one of the more challenging limitations is in changing a custom field. If, for example, you decide that the data type on a field must be changed from string to number, you cannot simply change the data type. You must create a new field with the correct data type, find all the configuration instances where that field exists (in, for example, custom actions you've programmed Clarizen to take) and replace them, then delete the old field. It's a very clunky process. The last big con we have found is that there is no archiving of data. If you want to archive your data, you must dump everything out into a EDW of some sort. This is doubtlessly to keep the database slim, but that means that the system is always an "As Is" system, and you lose the ability to analyze trends.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Full featured - but huge code base
Good. It was a disaster switching to Redbooth, and it was a major upgrade from Basecamp. Maybe it was too big of a jump for a smaller organization.
PROSIt's like the rolls royce of project management systems. Super powerful and hard to really throw stones at the functionality.
CONSThe biggest learning curve because it has specific ways that it manages workflows. It's great. But you need a dedicated team member to just learn and train people on it.
Reasons for switching to Planview AdaptiveWork
Functionality
Peter
Verified reviewer
Aviation & Aerospace, 11-50 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
Reviewed August 2015
Clarizen: Perpetual Motion Towards Great
I started using Clarizen 18 months ago to manage multiple complex projects and to corral a pool of shared resources. Out of the gate, Clarion performed well. But what I am most impressed with is the perpetual evolution towards great. Updates are delivered on a regular basis and deliver meaningful improvements.
PROSAt its core, Clarion is a strong project portfolio management tool. The social media element is seamlessly incorporated and has added a valuable dimension to project management. The resource management component is strong and just got stronger with the Summer '15 update. And, most important, Clarizen provides a high-availability SaaS platform. They haven't left me hanging.
CONSI am still waiting for a mechanism to assign multiple managers to a task. Our projects span multiple shifts. I need a mechanism to allow all shift supervisors to adjust tasks and sub-tasks as needed. The pricing model could be improved. The number of customizations are limited in all except the Enterprise package. We use all three customizations in our package and, at times, turn some off so we can turn others on. Surely a better balance can be reached.
Neyda Jose
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Fantastic software!
It is a phenomenal software because it offers great features to carry out a great management of business projects from the handling of mail, schedules and much more, offers excellent support as they answer any questions or problems personally ie go to the company to solve the inconvenience in the best time possible so not be satisfied with this great tool would be inappropriate because unlike other software works very well and provide a perfect orientation thus allowing to understand the operation of the software quickly that is why it is truly useful because through it we have everything in one place.
CONSIt may present some flaws but due to its very effective support it is something for which the use of this great software should not be limited.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
Robust project management system
1. Easy to use and set up 2. Can integrate with CRM and accounting software 3. Open APIs 4. Large number of customizable features, including scheduling, costing, time cards, projects/tasks, etc. 5. Robust reporting
CONS1. Syncing from/to Salesforce can be buggy sometimes 2. System can be slow or nonresponsive, especially when trying to view large amount of data 3. Expensive
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2019
Great for time tracking and expense reports
We've used Clarizen for 10+ years and it is easy to create and manage projects for time tracking to better understand where our hours are spent, as well as for client billing. We also use it for Expense reports, which is nice to be able to do it all within one platform.
PROSSuper easy to track and submit hours, including setting up as many projects as necessary.
CONSCertain reports are only available to certain licenses, not allowing basic licenses to see things like time tracking reports for project management or PTO.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great PM tool if set up correctly
- so many features/functionality - lots of ways to customize PM workflows - all the options needed for managing waterfall projects and some agile
CONS- could use more work on agile features and especially the kanban board
Lana
Verified reviewer
Information Technology and Services, 10,000+ employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
User friendly product with tons of benefits
In short I would say it’s a great intuitive application to form new profitability reports and to create meaningful collaboration.
PROSIt enables me to make more informed decisions with more efficiency. For me it’s a good application to increase the effectiveness in supporting different work methods to even accelerate execution at the team level as well.
CONSIt’s a great helper to respond immediately and also helps in collaborating with real time information and even to highlight potential issues. I do not find any downside in it.
Bill
Insurance, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Love Clarizen!
My organization selected Clarizen from a wide array of project management software options just over 2 years ago and we're very happy with our decision. We're a training organization, so slack built into most projects is used up before we get the handoff. This means we must be very efficient and well-coordinated. Clarizen gives us what we need all in a single application. Social, email, file attachment/link to work items... prevent us from checking multiple sources for information. We've customized Work Plans and documentation templates our project managers use to quickly execute tasks. The social functions have replace our Outlook email and we've found that makes projects much more transparent and eliminates hidden agendas that often hit projects. Clarizen support is phenomenal! We have a dedicated expert that currently meets with us every other week and I get quick resolution to any issue posted to their Support Request Center. The dedicated expert has been especially helpful as we're constantly customizing the system to the point that it will soon become the training department's operating system with schedules, timesheets, project plans... everything right in Clarizen.
PROSAll in one; Social, Work Plans, Scheduling...
CONSThe User Guide is useless.
Bryan
Electrical/Electronic Manufacturing, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
The "Swiss Army Knife" of Project Management
Working with Clarizen for a few years. Started before the rich reporting capability existed. Using it for Portfolio and Project Management in an Advanced Engineering Product Development team.
PROSIt is Microsoft Project Management on steroids. It gives you the same capability to manage a project but adds features to provide a complete solution. Easy customization to fit each department needs. Resource Management across of projects, Collaboration at all levels, robust reporting module...
CONSThe reporting module provides the capability to easily create dashboards. I have created dashboards for every level and function of the organization. However, it is difficult for a manager to see his staff's dashboard.
Phil
Mechanical or Industrial Engineering
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2016
A flexible, intutive tool that is packed with features
Working with Clarizen is always easy, they are incredibly helpful and their Professional Services support is outstanding. Developing a custom timesheet module for our specific needs was never a problem for them and they have delivered far in excess of the original brief. The layout and format of the system is so intuitive we have not needed to undertake lengthy training sessions to our users, almost all have found themselves navigating and operating without issue with only a basic introductory training session.
CONSThe only area where development is still required is the reporting tools. These tools are good, but they are not at the high level that I would want. That said there is significant development taking place that I am aware of and updates are made to improve this area particularly on a regular basis. The tool does have the ability to export almost all data to Excel so if you can't do something within the reporting tools available, you probably can externally.
Melissa
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2016
Improves our business processes and communication
After launching Clarizen in our organization, it was easier than ever before to do resource management and get timesheets in. Therefore the data is more accurate so we can now make sound business decision based on accurate information.
PROSIt's easy to use and to change configuration or customize to best meet your user's needs.
CONSCost management is great but could use the concept of effective date to make it easy to use when spanning the fiscal year or promoting individuals.
Yari
Chemicals, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2017
Clarizen is a highly configurable and easy to learn application that suits our business needs!
It is really good for indepth project management with a lot of tools available. Can be a pain in the ass to configure when the application need to so specific for your organization. (Recommend to use a IT projectmanager, Clarizen does not provide this or they just leave the project without any reason)
PROSThe massive functionality of designing the software to the specific needs in detail. Generating Reports from all kinds of data to be viewed by manageres and to control projectmanagement on a deeper level. It is a highly manageable application that can be used in all kinds of situations.
CONSThe ability to adapt the softwares permissions on a field level could not be done. Permissions can only be set to action buttons. One property card per module per user profile was for our situation not the best option. The user manual could also be expanded on a more detailed level. Clicking on a question mark icon (linked to the user manual) displayed the exact same information as hovering over it. It was not giving the best information so we had to contact support instead of a simple answer in the user manual.
Gareth
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed July 2015
For Enterprise PM and Collaboration Software, there is nothing better.
Experience: We have been using Clarizen now at Hachette UK since 2015 and I must say it has enhanced the way we work dramatically. Gone are the days of having numerous spreadsheets, project plans and SharePoint issues logs, now we have one centralized application for our Programme of Projects, Milestones and Tasks, plus collaborative discussions within Clarizen itself, with a full history. Pros: + Excellent Project & Work Item management. + Powerful Enterprise discussion module which link into everything Clarizen does, from Projects to issues. + A customisation engine to build custom workflows, fields, views and even your own HTML/Javascript front end panels (for your own Forms etc). + Reporting and Dashboards, again with custom reporting. + A best-of-class Customer Services and community and quick responses. + A public product Roadmap which you can contribute to, with regular releases with new functionality. + Rich API for developers to hook into. + Growing community of Clarizen users and an App Marketplace of customisations, built using Clarizens own custom engine. + Collaboration extends to users outside of Clarizen itself (Sharing reports & widgets). Cons: - Clarizen sells Agile support. Yes there is a Team board, burndown charts etc, but the implementation is not good. - The amount of options available can be overwhelming until you have got to grips with the product. - Security groups within Clarizen needs to be out of the box and not a custom workflow. At the moment, there isnt a simple way of creating confidential Projects.
Guy
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2016
Very good cloud-based project management software
I've been using Clarizen for time reporting and project management. Almost 200 users are required to use it, and while the time reporting module of the system is rather mediocre, the project management capabilities are impressive.
PROSHighly configurable User friendly Great user experience
CONSLacking time reporting module Slow response from customer support (might be days)
Sean
Information Technology and Services
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
Clarizen, Versatile and Powerful!
There are two things I Love about Clarizen. First, their staff, friendly, helpful and fulfilling the companies position of customer success. This couldn't be more important in making Clarizen a valuable tool for my company. Two, configuration! tired of wrapping your companies processes around a a software's functions? We were too, and with Clarizen's customization functions we were able to wrap it around our processes. This made for seamless integration into our ecosystem and simplistic integration into employees daily life.
CONSThere isn't much to say here. Clarizen is a great tool and if leveraged properly will become the best tool in your arsenal.
Jonthan
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2016
Clarizen for Change, Progress, and Satisfaction
Clarizen allows our project managers to effectively manage and schedule action items to ensure completion dates are met and project dependencies do not go unnoticed. With Clarizen our team excels to meet deadlines and ensure client satisfaction.
PROSThe ability to schedule and create task dependencies, view road maps of project progress, track time per individual project tasks, and report on a managers current work load.
CONSThe ability to learn and grasp concepts for project scheduling and schedule management. PRO TIP: Use templates and other built in task management features to effectively plan and project a projects plan.
Brian
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed August 2015
Great Project Management tool for my software implementation team!
My team has been using Clarizen for a little over a year now and I cannot say enough good things about them. My team implements time and attendance software for companies across the country and using Clarizen as a daily tool to track the progress of those implementations has been great. What I am most impressed about with Clarizen is their ability to tackle new challenges. An example is my team has levels of employees based upon experience. One thing that we wanted to try do and then accomplished in Clarizen is writing a "Complexity" scoring system so that when we entered in new clients and put their information into Clarizen they were given a score based upon certain criteria so that when we assigned new clients to our employees we could assigned the easier clients to the lesser experienced employees and the tougher clients to the more experienced employees. It has worked out fantastically for us and that is just one example of many where we brought an idea to Clarizen and they made it happen. One thing that I continue to stress to Clarizen is a need for better Outlook integration. Whether it is a better streamlined emailing option or calendar enhancements it can be improved upon. Overall we have been very happy with the experience so far, enough so that we have brought a new division of our company onto Clarizen and look to possibly expand it even further in the future.
Bobbejo
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2016
Clarizen more than project management
Clarizen was brought into our company as a project management solution. We quickly learned that it is so much more than that and soon it was in all parts of our company.
PROSClarizen is easy to customize and has a wonderful roadmap and gantt chart.
CONSIt is designed for people to go in an update their own work, however, it seems hard to get buy in. Therefore, the PMs still end up doing most of the work.
Sharad
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Best management tool with coolaborative options
Great new social media and project management collaboration tools with V6. Creating and saving templates is much more intuitive in this new release.
CONSIt doesn't play well with IE; processing time is way too long. There is a substantial delay when working in IE with the application.
Robin
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
It is a Manager's Choice which enables seamless social integration
I just love the tool because of its social media integration capability, the realistic information which the software provides is just awesome.
CONSI wish if the prices become reasonable and they were supposed to be not just a project management toold.
Frederik
Used free trial
OVERALL RATING:
5
Reviewed May 2012
Clarizen 5.4 review
Clarizen brings peace of mind in a fast paced environment - we create multimedia animations - and makes sure everyone can focus on their key competences. Since we use Clarizen, we feel we have more control over our business, margins, reporting and overall customer success. Using Clarizen and customizing it is straightforward, for project managers using common tools (MS Project), Clarizen is a very easy to understand and use solution. The most important thing that impressed me is the proximity of the Clarizen team. They are quick with to the point answers, very accessible and open to listen to your challenges.
PROSClarizen gives you all ins and outs of project management and goes way beyond. If you go the extra mile and link it to SalesForce.com, you get so much more customer insight - relevant data is shared amongst your entire company to every department.
CONSGetting more reports out of Clarizen is a bit of a struggle if you want to step beyond the standard offering. It requires some tinckering with an Excel plugin, which does the job - frankly. That is a point of improvement Clarizen is very aware of.