All VirtlX 360° Success Management Reviews
1-10 of 10 Reviews
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Meenu
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Good tool to gather info anonymously.
I would recommend this to everyone who wants to conduct any kind of survey.
PROSWe can gather Client feedback in a formal manner. We can also conduct market research of the targeted customers. Do the timely surveys within the organization or within specific group.
CONSThere should be proper KT on how to use the tool. There is no Mobile app to access the application.
Reasons for switching to VirtlX 360° Success Management
The tool was very highly priced
Vendor Response
Thank you very much for your review Meenu.
Replied September 2022
Jacques
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Easy to use survey and training software
It is important to get feedback from my clients regarding our service. Based on reports provided by the software I could easily identify some shortfalls in my business and helped me improve certain aspects.
PROSFor me the pre-loaded surveys was most helpful. It was easy to modify it to my needs and liking and I didn't have to spend hours creating them. Then also, communication via email directly after I created the surveys worked nicely. I could simply add my clients in and send it.
CONSIt is quite a large platform, so it took me a bit of time to get used to the menu's and features. The training side is a bit more complex, I only loaded some training material for my staff.
Reason for choosing VirtlX 360° Success Management
Ease of use and features helped me with my choice. On VirtlX I had access to a lot of additional features that the others didn't provide. The pre-loaded surveys was a big help as well.
Vendor Response
Thank you for the great review Jacques.
Replied August 2022
Akshay
Business Supplies and Equipment, 2-10 employees
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2022
Review on VirtlX
Great.
PROSThe user interface and self service portal were very good points of the software.
CONSThe price of the software feels to be a little on the higher side. If reduced it might be better
Vendor Response
Thank you Akshay for your review on VirtlX. Please feel free to reach out if we could assist in showing aspects of the new version that have made the user experience easier.
Replied December 2022
Tom
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Global VP Sales
Fantastic experience and expertise
PROSExtremely easy to use and we get fantastic data from it.
CONSNothing it is all very good. [SENSITIVE CONTENT] and his team are wonderful to work with and extremely customer focused
Reasons for switching to VirtlX 360° Success Management
Ease of use and cost as well Customer Service
Vendor Response
Great working with too Tom, and thank you for the great review.
Replied August 2022
Nick
Information Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
VirtlX gives me good insights
The ease of use of the various surveys has given me an insight into my business and partners that would not have been possible without VirtlX
PROSThe variety of surveys helped me address many aspects of my business
CONSThe registration process was a little bit tedious, but I believe that this is being addressed
Reason for choosing VirtlX 360° Success Management
Price and flexibility
Vendor Response
Thank you for your great review Nick. You will be pleased to know that we have addressed the tedious registration process and is now as simple as clicking the register button once you have entered your registration information; the profile is then built automatically with no further need for adding additional info.
Replied August 2022
Paul
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Recomend Virtlx
Very happy, would reccomend.
PROSSimple and essy to use., welithout much training
CONSMay need more features for 1,000 + users.
Reason for choosing VirtlX 360° Success Management
Reccomended
Vendor Response
Thank you Paul, for you awesome review!
Replied August 2022
Narcis
Management Consulting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Virtlx feels like a Survey Monkey on steroids, a truly bespoke and personalised platform
Easy to use Truly bespoke features and very easy to create/edit Great interoperability with existing systems Real value for money
CONSNothing so far, still early though in using it.
Vendor Response
Thank you for the your fantastic review of virtlX Narcis. Looking forward to working with you and your company into the future.
Replied August 2022
werner
Computer Software, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2022
Driving Mass Behavioural Change with Virtlx
If you want to overlay the critical insights of NPS scores and EE, then Virtlx is the solution that you need!
PROSIt's cloud based, easy to deploy and use. VirtlX brings real-time transparency around the metrics and responses of customers and employees and presents them in a manner that enables executives to make informed and rapid decisions. Data is gathered from internal and external surveys and presented in dynamic graphical formats that enable instant analysis and action.
CONSThat it wasn't commercialized earlier! It's a unique offering to correlate NPS with EE. When you detect a drop off in NPS, you can bet your bottom dollar that there is a drop off in EE as well. Now you are able to drill where exactly the issues seem to impacting NPS and EE are in the organization and take appropriate action.
Vendor Response
Hi Werner, thank you for your insightful review on VirtlX; greatly appreciated, thank you.
Replied March 2022
Anthony
Apparel & Fashion, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
VirtlX enables us to know our performance client and employee side at all times and influence it
The flexibility and the reaction from the VirtlX team to suggested improvements
CONSVersion 9 is actually perfect .....................it really is superb
Vendor Response
Thank you very much for the remarkable review Anthony; much appreciated.
Replied August 2022
Maya
Arts and Crafts, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Getting to know your customer
Knowing our customer's drivers means we can deliver their needs faster
PROSThe ease of use is the main advantage for us
CONSVersion 9 has ironed out everything and added features
Vendor Response
Thank you for your great review on VirtlX, Maya; much appreciated.
Replied August 2022