All Ostara Systems Reviews
1-11 of 11 Reviews
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Sean
Banking, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Ostara Review
Accommodating, professional and experienced. Supporting us optimising our PPM and maintenance strategy and routines.
PROSEasy of use, set up and deployment. Competitive commercially in the market
CONSReporting can be a bit rigid. In addition the number of reports can be confusing for the end user.
Vendor Response
Thank you so much for your review! It's a pleasure working with you and your colleagues at Santander. We really appreciate your continued support. We look forward to continuing to work with you in the future.
Replied January 2024
Sara
Financial Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
User Friendly System and Valuable Support
I've loved working with Ostara over the years. They are an absolute pleasure to work with and the support we have needed recently to use the system to it's full potential has been incredible. It's a great system with lots of reports and data available.
PROSI the think system is easy and simple to navigate. I like that we have the functionality to control and change a lot of our data. The support from the Ostara team is fantastic, always willing to help answer whatever question is thrown at them.
CONSI think the setting up of PPMs is not as slick as I would like, but I understand there is good reason for this, that there's lots of different ways that these can be set up so it makes sense that it's going to be a little complex when the options are plentiful.
Vendor Response
Thank you so much for your kind words! It's been a pleasure working with you and your colleagues. We really appreciate your continued support. We look forward to continuing to work with you in the future.
Replied January 2024
Kelly
Warehousing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2024
Its a mixed bag......
Its a mixed bag...... we have been using the system for just over 2 years, its a good system in one way, everything is in one place, you can find lots of info and get reports but its long winded. On a plus note, its better than we had before which was an inhouse system.
PROSI like the way that you can see full details of PPM's, see what's upcoming. The system can do lots of different things
CONSHow the contractors struggle to log in via the app and then we have to close jobs/raise remedial jobs. There is so much handholding required..... I also think better help procedures need to be put together the ones in place are not user friendly. While you can do so much with the system, it can be clunky.....
Yasas
Warehousing, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Customer Feedback
Very Happy. The development team is very helpful. Presently, I am involved in getting our accident form added to OSTARA. The development team has done a good job developing this as per our requirements.
PROSPPM side
CONSReactive work orders
Vendor Response
Thank you for your review! It's a pleasure working with you and your colleagues. We really appreciate your continued support. We'd love to know why you are suggesting that the Reactive Work Order functionality isn't as high a standard as the PPM functionality - if you can let the Support Team know we'd love to find out! We look forward to continuing to work with you and the rest of your team in the future.
Replied January 2024
Matt
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Ostara Systems Review
Ostara is a feature rich, flexible system that providing great value for money and all the functions we need to manage maintenance across a large property estate.
CONSVery little - the Ostara team are flexible and accomodating, and my experience is that any gaps, missing functionality or quirks can be introduced or resolved during their regular update schedule.
Vendor Response
Thank you so much for your review Matt! Its a pleasure working with you and the Whitbread team! We look forward to continuing to work with you in the future.
Replied February 2024
Mike
Banking, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Ostara Review
Positive, supported us on our journey, the Team extremely knowledgeable, approachable and accommodating for both simple and complex requirements.
PROSTeam Support of operation, flexibility to adapt, product knowledge, report data, asset database, T&T via the mobile technology
CONSDashboards need updating, Finance a bit clunky, loading of assets a bit clunky
Reasons for switching to Ostara Systems
for an independent golden source rather than supplier lead which limited access to. more control and functionality
Alex
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Whitbread / Ostara
Ostara & Whitbread have a strong & collaborative relationship. We consider the team at Ostara an extension of our colleagues - we have worked together to develop a system which we are proud to use and we look forward to continue working with them
PROSIt's configurability has allowed us to adapt & develop the system to meet our often bespoke & changing business requirements
CONSHaving separate Desktop & Portal (web) access, although this is on their roadmap to change
Julie
Retail, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Customer Service
Excellent system and service. The system is really easy to use and has helped us to automate many of our manual processes.
PROSThe Ostara team provide exceptional customer service from the point of initial engagement, through mobilisation and into BAU. They are extremely helpful and always willing to assist/develop the system.
CONSI have no issues at all with Ostara systems.
Vendor Response
Thank you so much for your review! You and your team are an absolute pleasure to work with. We look forward to continuing to work with you in the future.
Replied February 2024
Joe
Leisure, Travel & Tourism, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Joe's Review
Full CAFM functionality, all information available, great Support Team
CONSDesktop App clunky, PPM/Contract scheduling could be easier
Vendor Response
Thank you so much for your positive comments! It is always a pleasure working with you and your colleagues and we look forward to continuing to work with you and the team in the future.
Replied February 2024
Danielle
Hospitality, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Feedback on the use
good and love working with the team to improve the use
PROSsimplified for contractors and veneu managers to use
CONSnot all functions are user friendly and take longer to complete a task than it should
Vendor Response
Thank you so much for your review! We also really enjoy working with you and your team! If you'd like to raise any specifics around the functions you find complex with the support desk directly we'll see what we can do to assist. We look forward to continuing to work with you in the future.
Replied January 2024
Aidan
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2013
Ostara CAFM Software Systems
Highly Recommended
PROSAs a seasoned user of the Ostara CAFM Software Solution from an operational management perspective and also in an systems administrators role I found the whole experience easy going. The information at your fingertips to enable you to deal with the most complex of issues and to make real time operational business critical decisions is easily accessible. The ease of information to monitor and interrogate performance of suppliers is a major advantage with constant up to date accurate data generated by reports on system interaction by contractors on a time and attendance based system. Asset data and lifecycle can be easily mapped to allow for financial monitoring, planning and forecasting of budgets. The reporting suite is second to none in the CAFM industry. All of the above for me makes the Ostara CAFM System the most intuitive, intelligent, affordable software solution for a broad spectrum of applications from Retail to Commercial, Healthcare, Education and Residential environments
CONSnone to mention