I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

It's been great, I thinks it's the best you can get and I have an excellent working relationship with my rep [sensitive content hidden].

Broad range of products, best products on the market. I like that I can call my Rep [sensitive content hidden] at any time and assistance with existing products and services and get the same level of interest and commitment that I received when he sold it to me. He supports what he sells.

The customer service and reporting a problem through the system. If I call my rep it's great customer service. If I can't get in touch with him or I used the reporting on line it takes far to long to get help and resolution

There customer service is terrible. No one has the ability to help. Worst company to deal with issues ever.

There customer service is terrible. No one has the ability to help. Growth turned this once great company to trash.

There customer service is terrible. No one has the ability to help. Woke management will not help.

It is such an easy system to use and what's even better is how easy it is to teach drivers how to use! Makes orientation much simpler. The customer support is always top notch!

When trying pull data for reports sometimes selecting exactly what you want is not as easy as it should be, i.e. date ranges, grouping.

Starting with the first rep that we talked to our overall experience has been fantastic. Everybody says yes we get no no’s

The safety section is by far the best and what I use all the time

No problem, don’t have any real problems. Customer service can solve whatever I need.

Customer service it's very poor. I takes forever to fix simple problem. In case if app quit working or something went wrong and driver gets an violation because of the app customer service refuse to fix or remove that violation. Be careful with contract. They hook customers on service agreement ,in case if you cancel before term they will ask for return the device back plus pay the rest of the term left.

Manager dashboard it's really good developed, and easy to use. GPS its accurate and camera works great and fast.

Driver app its hard to use and it's slow. Hard time to edit logs. Crossing border glitches. Doesn't give warning to driver in case if driver forget to do DVIR.

very pleased with the everyday operations of the program

tracking drivers and helping direct them

nothing yet. i do like everything so far

I cant ra e enpugh about Samsara. We delt with other companys but none can compare.to Samsar. Love me some Samsara.

All the features and no options. Especially the camera system.

That we didnt get it sooner. The system just works.

it's a top notch so far. I would highly recommend to anyone looking to upgrade

We finally found a system that does it all and accurate. I am still learning, but that's due to the wealth of knowledge it contains.

Nothing so far. It has been easy to use and navigate for our team

Very positive. We have installed Samsara in all of our equipment, fleet vehicles, and over the road trucking assets.

Video AI, ease of use of Samsara dashboard, reports, and instant notifications.

System continues to read as running if asset goes into a cell dead zone and racks up inacurate engine hours. Causes John Deere equipment to go into De-Rate when connected to equipment ECM.

Not bad at all it will depend most likelynin the user but is really complete

I love the libe tracking yo can see in the map where is your truck and calculate the eta also can send the tracking link to the customers

To be honest it is a good app but qe also use macropoint and macropoint is our first option also drivers preffers MP

Love it. We have a screen on the wall in our office, every time we have a customer that come to visit us they like the way it looks and we always get complements of what we can track with the software.

*Easy to use *Can be used on different platforms *Looks very high tech

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

Samsara engages in unethical business practices. Buyer Beware. I had canceled my contract and purchased another system. The company was very clear that the contract would not renew. Low and behold, they automatically renewed it and are giving me the run around. Also, they double billed me in 2020 and I had to fight tooth and nail to have them credit my account. I was also sent and billed for a device I never used. I contacted them immediately about their shippng error. It was a nightmare. Their finance department strong arms you. They spend all their money on their sales team. The customer service and billing departments are ruthless and unethical. GO ELSEWHERE. Here was my letter to their finance dept "1) have an unused GPS device from Samsara, I want to make sure I haven't been charged for this. 2) The program hasn't been working for Dogwalks. There are at least two vans that I cannot track using the latest version of Chrome. I was on the phone with customer service for over an hour trying to troubleshoot this one day. 3) The system did not work for months for a few of our vehicles. Samsara customer support was of no help. I had to pay a mechanic hundreds of dollars to find the problem and fix it. 4) Yesterday I wanted to find out where I could find information about the different "contracts" Dogwalks has but unfortunately I was constantly interrupted. I'd like to work with a person at Samsara that can help me understand how Samsara works. I genuinely did not understand

Easy to install Provides GPS tracking but not as detailed or accurate of other companies.

Doesn't work in Chrome. Had to spend hours with customer service, renewing Chrome, logging on to different devices and browsers to no avail. So I could only track some NOT all of my fleet. This went on for months and I was never given a credit.

Over all a great system for the money. Drivers take to it easily, dispatchers like the flexibility and versatility of tracking the trucks and seeing what is going on. It would be nice if you could hover or select a driver and visibly see something that tells how long they have been sitting rather than having to going into the trips and just see a paragraph that displays time.

Very easy to maneuver and learn features on the dashboard. App is easy to learn, even for our older non-tech drivers. Cameras have paid for themselves in the first year by being able to download and utilize for accidents.

App updates constantly, which is good that features are added. Most times though updates slow the app down if the update does not take automatically and locks up app. Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's. Initially someone would work through an issues with you on the phone, no so much anymore.

Samsara has helped us with our safety bonus program, safety scores and increase fuel economy across the fleet.

Easy to grasp and continued improvements!

Nothing with Samsara but our TMS provider took a very long time to integrate.

Horrible experience, completely cannot count on this product.

The product started off great, now anytime I have an incident it is never working.

Poor communication, too difficult to get anyone to help you, always blame issues on something else. Never works when I need it, I completely cannot depend on this product

Solid overall experience. [SENSITIVE CONTENT HIDDEN] was very nice and accommodating with anything that we needed. Overall the website works well and my drivers all said it was very user friendly.

Hookup and setup was very easy. Website is clear and not cluttered and easy to navigate.

It took me a little bit to figure out how to get in and see the cameras when videos were available.

Samsara allows us 100% visibility of our fleet, plus diagnostic info regarding our trucks, including fuel level and DEF level!

Samsara offers a simple yet stunning UX. The dashboard is subtle yet robust. What I love is that nothing annoys me about the interface. Things are where I would assume I should find them. There is just enough functionality without introducing options I'll never use. So far Samsara is super durable and stable. Reporting is quick and accurate. The hardware options surpass the competitors. So far we are very happy with our choice.

The maintenance feature doesn't allow uploading files such as receipts.

Ease of use, good quality of cameras, customer service is on point.

Everything needs to be able to export in Excel, not just CSV

They are great to work with until you have issues. Once you have issues they ghost you and are impossible to contact. I would look at other ELD solutions and avoid this company and its software.

Seemed easy to use and during the trial period the sales support was very active and helpful. once we were past the trial period, support disappeared and functionality starting failing. Many bugs that cause inaccurate locations and routing. Dispatch functionality does not work or improve over time as promised. The hardware in the cab has already started to fail in less than 12 months. Document capture frequently fails without notice to the user.

Lack of user roles for dispatch. No ticketing module. Uses inferior wireless network so conectivity is spotty.

Our contract with your company started at the end of March 2019 and our dashboard turned off October 2019. EVEN THOUGH I HAVE PAID FOR FULL YEAR OF SERVICE ON MY DEVICES. We had to keep Verizon connect active and ongoing while we waited for your installation. Installation crews never could get them installed correctly . We were told that this system would alert for distracted driving, if there was a car stopped in front of you it would alert you, non of the in cab "coaching" features worked. The only two features that ever worked (not consistently, rarely did this work correctly) was the "your seatbelt is unbuckled" and "please reduce speed" . We made this switch to Samsara due to the salesperson advertising these features to us, which never worked. We were happy with our Verizon connect. We were told you had multi rear camera and side camera options That we're coming out within 4-5 months. That never happened. We were told we would be on a monthly billing cycle. Only to be told later that they were giving us 30 day month trial and that you did not offer monthly cycle. We never do annual billing cycles. This would have been a deal breaker for us. We spent $3000 integrating this product with our company operation software.we still have never even gotten to make sure works , yet since we haven't been able to pull a log from Samsara. Not having a fleet program is putting my company drivers at risk. This advertising was fraud. Our agreement has been breached.

THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working.

The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service,

Overall samsara does work well for dispatch logistics/ log management.

Api available to our maintenance system is the biggest pro to this system

They need more APIs to multiple Canadian fleet fuel cards, Petro Canada for example. Their prices are very high as well, I can understand the cost of the gateway but cameras should be bundled with gateways for less. Also non-powered asset gateways should cost way less than they do for just location tracking. Logs are the main reason companies have to use this software Since the mandates by the government these logs still have glitches the oilfield exemption still needs work and needs to be prioritized higher as officers will not care if it is a software problem logs must be correct. They should work with companies closely to try to help improve this software to aid all parties involved most importantly the drivers themselves. The obvious next step once logs for oilfield exemption have come out of beta is to start building some driver ticket/bol automatically from the driver's logs that can be directly input into some accounting software for invoicing this is a feature that would actually add value and may be worth more.

Helping to establish better driving accountability.Better maintenance of the fleet.Keep accurate track of mileage travelled on a daily basis for cost tracking.

Real Time Tracking is helpful in our business to have our vehicles location for giving delivery times to customers that aren't present when the deliveries are made, giving the time/date and a picture of our vehicle at their facility helps with proof of delivery.Maintenance tracking is helpful for keeping vehicles service intervals to be done on time with the alerts to show up before mileage has been reach.

Following distance notifications can be annoying when driving in heavy traffic because the settings are fairly sensitive.Downloading footage from cameras can very slow at times, not sure if that has to do with the cellar service or if there could be an update to improve that retrieval.

AVOID. WORST customer service by any company we have ever experienced. Our big struggle right now is Samsara is integrated into our whole fleet and changing a provider, especially if we have to speak with someone at Samsara, is a huge undertaking. If I knew what I know now, I would have never moved forward with this horrible company. They are well below Comcast and Verizon level incompetence. Samsara makes the RMV feel like Disneyland.

The GPS and fleet tracking is great and have no complaints.

AVOID. Samsara is truly the worst customer service business we have ever dealt with. We have literally never been helped on an ongoing billing issue that we've experienced for years. I have created support tickets, had days of back and for email communication, at least 25 phone calls with multitudes of people and have never made 1 step of progress. I have even gone as far (as bad as I felt) making formal complaints about the last FOUR people who have "helped" me hoping this would cause an elevation to get this resolved and astonishingly nothing happened. Not even an email or phone call back.

Our overall experience with Samsara was great. We had dedicated representatives on our account who were very responsive. In the infrequent event that we had any hardware issues, their support staff was readily available and helped us with little issue. The overall platform is visually appealing and easy to navigate. All the information you may need for tracking as well as vehicle maintenance is included in their services. I highly recommend them if you are able to budget for their services.

We most liked the visual set up of the overall online platform. It was very easy to retrieve the data needed and extremely easy to rename vehicles/assign drivers/view miles and fault codes, etc. Samsara offers all the features we were looking for in a GPS tracking platform: visibility, real-time tracking, trip history, IFTA information, and fault codes.

I am reviewing Samsara because we used them at my previous company. I cannot say there is anything we disliked about Samsara. Ultimately we did not renew our contract after our initial 3 year term due to the company downsizing considerably and could not justify the cost. But we rarely had issues with the hardware or software and everything was fairly easy to install and operate.