Easy, efficient & customized salon software gives me freedom to focus on more important tasks.

Pros

Mikal does everything I need, even things I didn't know I needed and now can't imagine being without. It 's fairly straightforward to train new team members on, the support with the software is insurmountable. The software is tailor-fit to my specific preferences and the company is incredibly responsive to the ever changing needs of the industry.

Cons

I do wish I had a detailed user manual to refer to when support is not available. Sometimes I just can't remember where to find or how to run that one pesky report and etc. A list of what error codes are and trouble shooting for each one-the help buttons/option do not offer much information at all. Multi-screen use especially during reports would save some serious time and frustration.

Very professional and always ready to help.

Pros

It's easy to navigate! Employees really like to use the one in the dispensary to troubleshoot there schedule and add/check color formulas. Not many software offers that option.

Cons

Only thing is missing is the clients feedback/review option. Demandforce does it for us now, I would really like to eliminate Demandforce if they would provide us that option.

I have been using Mikal for 18 years. It has met many of the customized needs of my company.

Pros

Mikal is comprehensive, customizable and loaded with many features. Customer service includes marketing as well as technical support. It is suitable for non-salon, wellness-oriented companies such as my establishment. Mikal will build and create custom features upon request. The staff is very knowledgeable and reliable. Mikal conducts regular educational, hands-on events, both locally and off-site, for the benefit of its users.

Cons

The software is not as user-friendly as other, simpler appointment book and point of sales programs. It does require extra effort to learn because there are so many variable features. That said, one need only learn the features that you will be using, thereby making it simpler to learn. Mikal is not currently cloud-based optional and therefore not as up to date with the latest technological features available with other programs.

We have used Mikal for decades. They are always making a good product even better!

Pros

Every time we train a New Spa Employee. That has used other software. They cant' believe how easy Mikal is to use. And how many useful tools it has for them to be more efficient with there work. Incredible support when we have issues or things that need resolved!

Mixed Feelings

Pros

I appreciate SMS for its ability to house students' information in an organized manner.

Cons

As an educator, I work at multiple schools. The limits of the program only allows me to access one school's data, thus i rely on others to allow me access.