





Dashboard






Supported Operating System(s):
Windows 7, Windows Vista, Web browser (OS agnostic), Windows 8About SMS by Keytech
SMS by Keytech is an on-premise security management system suitable for all industries. It can be deployed across multiple sites and offers features such as digital visitor screening logs, a key registry, time and attendance features, parking management and a message broadcast function.
The visitor screening feature allows security and front-desk personnel to check in visitors, collect their information and store information in a database for future visits. Visitors can also be pre-approved, and the system generates alerts for users if information appears to be inaccurate.
The occupy/vacate module keeps track of tenants and their tenancy documents. It helps users plan tenant moves into and out of spaces and establish evacuation plans. The key register...
Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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August 2018
Nicole from Prince William County Public Schools
Company Size: 5,001-10,000 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
August 2018
Mixed Feelings
Pros
I appreciate SMS for its ability to house students' information in an organized manner.
Cons
As an educator, I work at multiple schools. The limits of the program only allows me to access one school's data, thus i rely on others to allow me access.
June 2017
Miranda from GSV Salon & Spa
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2017
Easy, efficient & customized salon software gives me freedom to focus on more important tasks.
Pros
Mikal does everything I need, even things I didn't know I needed and now can't imagine being without. It 's fairly straightforward to train new team members on, the support with the software is insurmountable. The software is tailor-fit to my specific preferences and the company is incredibly responsive to the ever changing needs of the industry.
Cons
I do wish I had a detailed user manual to refer to when support is not available. Sometimes I just can't remember where to find or how to run that one pesky report and etc. A list of what error codes are and trouble shooting for each one-the help buttons/option do not offer much information at all. Multi-screen use especially during reports would save some serious time and frustration.
June 2017
Ibi from Ibi David Salon & Spa
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
June 2017
Very professional and always ready to help.
Pros
It's easy to navigate! Employees really like to use the one in the dispensary to troubleshoot there schedule and add/check color formulas. Not many software offers that option.
Cons
Only thing is missing is the clients feedback/review option. Demandforce does it for us now, I would really like to eliminate Demandforce if they would provide us that option.
July 2016
Louay from Prime Association Management
Company Size: 201-500 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2016
Great way to communicate!
Really efficient platform to communicate to our employees. Great for managing occupants and daily visitors. We find it exceptionally interactive and easy to use. Great product overall.
Pros
The ease of use interface, consistency in tracking individuals and its online web-access.
Cons
Slight integration difficulty at first with our technology, however the support team sorted it out quickly.
October 2019
Michael from churchwood financial
Company Size: 201-500 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
very excellent solutions
Pros
easy to use no paperwork , environmentally friendly
Cons
nothing so far this software developed based on logic
May 2017
Linda from Natural Balance
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2017
I have been using Mikal for 18 years. It has met many of the customized needs of my company.
Pros
Mikal is comprehensive, customizable and loaded with many features. Customer service includes marketing as well as technical support. It is suitable for non-salon, wellness-oriented companies such as my establishment. Mikal will build and create custom features upon request. The staff is very knowledgeable and reliable. Mikal conducts regular educational, hands-on events, both locally and off-site, for the benefit of its users.
Cons
The software is not as user-friendly as other, simpler appointment book and point of sales programs. It does require extra effort to learn because there are so many variable features. That said, one need only learn the features that you will be using, thereby making it simpler to learn. Mikal is not currently cloud-based optional and therefore not as up to date with the latest technological features available with other programs.
May 2017
Kathy from The Day Spa
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
We have used Mikal for decades. They are always making a good product even better!
Pros
Every time we train a New Spa Employee. That has used other software. They cant' believe how easy Mikal is to use. And how many useful tools it has for them to be more efficient with there work. Incredible support when we have issues or things that need resolved!
May 2017
phil from PJ holding
Company Size: 5,001-10,000 employees
Industry: Management Consulting
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
excellent idea
Pros
can not be manipulating, paper free, enhanced the standard of our security, accessible via web and comprehensive reporting
Cons
I really like everything about this software, I can't think of anything on this software not necasaary
January 2018
mary from Revelations Salon and Spa
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Great always have a solution
Pros
Support is wonderful always patient and calm I love they attach and see the problem instead of us trying to explain
Cons
Switching screens is awful no spell check. Wrap around in letters is a pain when typing and can not change font
December 2017
Steven from Paragon Salons, Inc.
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Been an outstanding benefit to our business!
Pros
Support behind it. Orientation and growth of the product features to keep pace with the ever changing business we are in.
Cons
.
July 2018
Jessica from Rancho Pacific Electric
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2018
User friendly and endless amounts of support when needed!
Reports at a glance, organized customer database. Uniform procedure for all staff
Pros
The support team is amazing. Most time when you run into an issue troubl shooting or an automated system is your only line of support. With Mikal their support staff is accessible. They are polite and friendly and always get to the root of my issue in minutes. The program can be customized for the clients needs which was very helpful for me as a user. No wasted work.
Cons
My only suggestion would be updating the user interface. its looks is a bit bland or old i should say but its functions are anything but
Response from MIKAL
Replied July 2018
Thank you Jessica! We appreciate your input. Be sure to check out our all new MIKAL SEVEN that has just released. All new JAVA based GUI interface. Give us a call at 513-528-5100 for a quick run through. Thank you. Fred and your MIKAL Support Team
December 2017
kitty from impressions
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2017
I've been with Mikal since the beginning
Pros
As a long-time user, I can't actually compare it to anything else but I think it's pretty easy to use
Cons
I would like to be able to print to screen on some reports and better help menu example; being able to type in what is a turn or what is min-max etc
November 2014
James from Shear Unity Salon and Spa
Time Used: Free Trial
Review Source: Capterra
November 2014
Mikal Salon Management
One of the easiest to set up and daily operations are a breeze. One of the best software's in the industry for tracking clients sales, information, chemical information. Integrates seamlessly with Demand Force and X-Charge for increased online booking presence and Credit Card and X-Check processing. Wonderful, professional company that is always listening to us in the field as to what is needed in the next generation update.
Response from MIKAL
Replied January 2017
Thank you Jim. Your business continues to prosper and grow. What a great team you have. Keep it up! Fred and your MIKAL Team
November 2014
Wendy from Changes Salon, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
November 2014
Mikal an amazing company!
Mikal continues to impress. They are constantly growing and keeping the software up to date with the ever increasing demand from clients. They offer features like online booking, demand force integration, and our employees can book their guests from anywhere using their smartphones. I am able to run my business more effectively because of how the system keeps track of all inventory, guest buying habits, and employee sales. The reports generated by Mikal help me make important decisions on a daily, weekly, monthly, and yearly basis.
November 2014
Polly from Hair It Is Salon and Spa
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2014
owner
I have been using Mikal software for many years. It does everything I need to run a very busy salon. It makes evaluations so easy . Makes inventory correct and easy to order. The point of sale makes it easy to you balance and mays payroll correct every night .There are so many reports . You can set it up anyway you want. I can remote from anywhere I want also. As you see I like the system. The support is great. They can walk you thru anything.
January 2017
Wendy from Changes Salon, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
Excellent!
We love everything about Mikal! Reporting, pos, online booking, employee mobile access, marketing, and so much more! Their support is number one in our industry!
Response from MIKAL
Replied January 2017
Thank you Wendy! We appreciate your long term support for MIKAL. It has been a pleasure working with you and watching your growth and development! Fred CEO MIKAL
November 2014
Erin from Moutons salon
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2014
Great salon software
I have used Mikal exclusively for 7 years, and ease of use gets better and better with each upgrade. I was able to pick it up quickly in the beginning. Their tech support/customer service people are very knowledgeable and friendly.
Response from MIKAL
Replied January 2017
Hi Erin Wait till you see MIKAL SEVEN. Easier and even faster. JAVA based and elegant too! Fred MIKAL
November 2014
Kenneth from Perfections Salon
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2014
Mikal
We have use their software for over 21 years can't imagine ever being without it
Response from MIKAL
Replied January 2017
Thank you Jill and Kenneth. Like you we believe in long term relationships and will work hard to keep you satisfied. MIKAL Fred and your MIKAL Team
November 2014
heinz from paule attar inc
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
November 2014
long term satisfaction with SMS
SMS soft ware addresses every scenario we possibly can dream of 6 day a week, real time, tech consultant access Never a problem in 20 years being a client of the Mikal Coproration
September 2009
rodger from raj associates
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
September 2009
great software
great software, must buy for everyone
Pros
great software
Cons
none, great software