functionality for the forecaster, planner, scheduler, operations and down to the call center employees

What I like about the software is that it is Customizable as departments change or organizational structure changes.

Seems like it could be simplified since it seems like it has an aged look and feel to it (core product).

I like that it provides a system of record for schedule management, measuring forecast accuracy, and exporting valuable data on our contact center.

I wish the forecasting wizard was more robust. Our industry is heavily influenced by weather and we have not been successful using the forecast wizard for the "art" portion of a forecast. We will soon be launching multi-channel and we have heard a lot of things about multi-channel performance not working very well for forecasting, Aspect is having a hard time pairing us with one of their Customers who is successfully using it in that way.

Aspect is horrible. We switched from on premise to hosted and then were told we needed to update our WFM but of course that came with a price. I would not recommend Aspect to anyone.

There is nothing positive to say. We have struggled with the system especially since we transitioned to hosted solution.

It does not give us everything we need. We have APM and have never been able to use it because the numbers have always been wrong.

The company as a whole reduced time spent on scheduling/headcount management by roughly a third, allowing us to reallocate that time. I was able to consolidate forecasting and scheduling from a number of different Excel workbooks into a single portal, reducing time spent and stress level immensely.

Ease of management. A call center of 100+ can be managed by one dedicated person, and configuring supervisor/management access is extremely easy. The updated web portal (Workforce Optimization) is organized and sharp, with more features in the pipeline

There is a LOT here. Without attention to detail and either good notes or memory, it's entirely possible to miss one item that has larger repercussions. Good news is that it's never too late to fix errors, and the support team I've worked with has been amazing about answering any question I have.