Ameyo FusionCX
About Ameyo FusionCX
Ameyo FusionCX Pricing
Contact Ameyo for pricing information.
Starting price:
$500.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Ameyo FusionCX
1 - 5 of 12 Reviews
Bilegt
Verified reviewer
Banking, 5,001-10,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Complete implemetation of the system to banking industry
We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders)
PROS1. Secure 2. Customizable (IVR) 3. Good support 4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels) 5. Integrated with most core banking systems. 6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system. 7. Integrated with CRM system 8. VoIP technology with softphones. 9. Both On-premise or cloud solution is available.
CONS1. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem. Besides above specific cons, there are not significant downside.
Reasons for switching to Ameyo FusionCX
From analog to digital technology. From Call center to Omni-channel Contact Center. Security compliance capabilities. Self-service capabilities. Saving operational costs. System flexibility.
Irfan
E-Learning, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2022
Innovate call centers using Ameyo Fusion CX
I use Ameyo Fusion CX as my dialer software in my official routine. I schedule IVR callings through Ameyo Fusion CX and I track my team members productivity and live monitor their calls using this tool.
PROSThe best thing about Ameyo Fusion CX is it offers many benefits than Ameyo like interaction tracking, IVR voice recognition, real-time monitoring. The software is very easy to use and handy for work from home period.
CONSThe customer care of Ameyo Fusion CX needs to address the issue in an earliest manner, most of the times getting late replies.
Kirat
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed May 2021
AutoXpress review
Great at the beginning and now is falling behind the rest of the world
PROSFusion concept. All on one platform, one view of the customer.
CONSFusion is not working very well, Ameyo is very expensive for making adjustments. For adding Instagram Ameyo will charge $3,000. Freshdesk will charge $35! Ameyo has gone to sleep!
Reason for choosing Ameyo FusionCX
Fusion
Marvin
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2020
Ameyo FusionCX Review
Easy to access user friendly can be used anytime to other mahcine without configuration
CONSLow Support HelpDesk Low Knowledge of the product and looks like they no what they are doing SLA very poor
Riddhesh
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2020
Highly reliable and recommendable
The software is very easy to use, very dependable and has loads and loads of required features to make the work quick!
CONSThe new web based based interface is very heavy to run on regular machines.