Thank you for taking the time to share your experience using CallHero in multiple clinics across the province. We are thrilled to hear that our product has been able to help improve your business's answer rate and booking rate. We are pleased to know that you appreciate the ability to track everything in detail and that the Academy has been helpful for training. We understand your feedback on the voice tracking feature and the challenge of identifying calls when someone forgets to say their name. We appreciate your suggestion and will take this into consideration as we continue to improve our product. We are also glad to hear that you find CallHero's user experience to be much better than CallRail, and that this was a significant factor in your decision to switch to our product. We understand the importance of having an easy-to-use and efficient platform, and we are thrilled to know that we have been able to deliver that to you. Lastly, we are overjoyed to hear that our platform has been foundational in helping improve your business's booking and answer rates. We are honored to be a part of your business's success and look forward to continuing to support you in the future. Thank you for choosing CallHero as your call management solution, and if you have any further feedback or questions, please do not hesitate to reach out to us. Best regards, CallHero Team

Replied March 2023

Thank you for taking the time to provide your feedback on CallHero. We're thrilled to hear that you find our platform's ability to identify calls that require attention to be the most impactful feature. We're proud to offer a solution that not only helps you follow up on missed booking opportunities but also serves as a coaching tool for your team. We appreciate your suggestion regarding the ability to save frequently used commands as "favourites". We understand the importance of saving time and streamlining processes, and we will definitely consider this for future updates. Moreover, we're delighted to hear that you've been working with us for many years, and we're grateful for your positive comments on the responsiveness of our support team. Providing exceptional customer service is one of our top priorities, and we're glad that our team has been able to assist you whenever you needed. We value your feedback and always strive to improve our product and services to meet our customers' needs. If you have any further suggestions or comments, please don't hesitate to reach out to us. Thank you for choosing CallHero.

Replied March 2023

Thank you for taking the time to provide us with your feedback on CallHero. We are thrilled to hear that our product has been an essential tool for your business and that you find it helpful in measuring metrics for your front desk staff's quarterly bonuses. We appreciate your positive comments on the real-time analytics and data that CallHero provides, as well as the ability to listen to phone calls minutes after they occur to catch any mistakes that might have been made. It's also great to hear that the call flagging feature has helped in training staff on what they could do better and highlighting what they did well. Regarding the cons you mentioned, we understand that some calls may not be categorized correctly, which can affect the accuracy of the data used to determine staff bonuses. We apologize for any inconvenience this may have caused and we are working on improving this feature. Additionally, we appreciate your feedback on the limitation of outgoing calls not being recorded unless done through the CallHero website. We will definitely take this into consideration as we continue to enhance our product. Lastly, we are glad to hear that you have found our customer service to be prompt, professional, and easily accessible. Our team takes pride in providing excellent support to our customers, and we are happy to know that we have been able to assist you when needed. Thank you again for your review and for choosing CallHero as your call management solution. If you have any further feedback or questions, please do not hesitate to reach out to us. Best regards, CallHero Team

Replied March 2023

Thank you for taking the time to share your experience with CallHero. We are thrilled to hear that our platform has truly changed how you run your business and that you like the fact that all calls are tagged properly. We understand the importance of focusing on important calls, and we're glad to know that our product has helped you assess incoming leads and train/give feedback to your team. It's great to hear that you've found our training academy to be helpful for your new front staff, and we're happy to know that you would highly recommend our product. Thank you again for choosing CallHero. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to continuing to work with you to help your business succeed.

Replied March 2023

Thank you for taking the time to leave a review of the product. We're thrilled to hear that you find the tool valuable and easy to use! It's fantastic to hear that it serves as a great tool for reviewing phone calls, training, and tracking metric performance of admins. We're glad to hear that the ability to make calls remotely and appear as if you're calling from the clinic has made working from home easier for you. We aim to provide a seamless and convenient experience, so it's great to hear that we're achieving that goal. Thank you again for the positive review and for choosing our product. Please don't hesitate to reach out if you have any further feedback or questions.

Replied March 2023