All eTollFree Reviews
1-25 of 28 Reviews
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Rich
Verified reviewer
Real Estate, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
LNR Properties Review of ETollFree
I haven't had any problems with ETollFree. the number has always worked without any interruptions of service.
PROSThe price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.
CONSI have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.
Vendor Response
We are glad that you enjoy using our service for your business and are happy with our prices. As we strive on providing the best prices for our customers. Thank you for the feedback!
Replied October 2018
AJ
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2020
Service matters
Our objective was to manage multiple blended lines of business as a service provider ourselves using this technology to support our clients. Without prompt knowledgeable support you end up with downtime,, missing or inoperative call routing, incorrect or improperly performing call greetings, and in a virtual call center environment eny of these flaws can do damage, but combined they can be fatal.
PROSthe software is ROBUST and has all of the features (and more) that you could ask for.
CONSYou cannot use the features because there are so many that have impacts on so many more that configuration is akin to a labryinth of mythic call center proportions. You end up becoming dependent on support from eTollFree and that is where your fate becomes sealed. To call their ticket taking process support would be to give it too much credit. Someone takes tikcets and they sit around for a while and then you follow back up and they say its done when nothing is done. then you open a new ticket and start the cycle again.
Reason for choosing eTollFree
Startup costs and overrall pricing
Reasons for switching to eTollFree
Enhanced features
valentino
Security and Investigations, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed January 2019
Great in theory!
It wonderful to use to project a professional business but don't advertise the number right away until you make sure it works, especially if your from Canada
PROSThe price and options are reason enough to try the service out
CONSNot enough information on how to use the system or support. as they once said to me, for the cost of the service they cant afford to help you set the system up.
Vendor Response
Val, Your review shows you're an edialer client using our system however; records show you're only using phone numbers from us while using another service providers VoIP. After testing both lines in Sept 2018, we concluded the 2 issues were with press 1- your phone number rang with no answer, and press 2- the VoIP phone number you used with another provider did not work. The IP address you were using was invalid. We didn't hear back from you. From: eTollFree Support Sent: Tuesday, September 11, 2018 11:26 AM To: hawkeyeview@ Cc: eTollFree Support Subject: Acct 17085 Hi Val, Here is the result of the test calls that we have conducted for the auto attendant. Press 1: - It rings for a long time and when it answers there is silence Press 2: - It is a VOIP connection - We can see that calls are going to this IP and it is the IP is not picking up - It also not a valid IP address Please let us know if you'll need further assistance. eTollfree Support
Replied January 2019
Howard
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Great interface and easy to use
It is very easy to use compared to some that I've used in the past.
PROSI like the user interface. Its clean and easy to use. Also the tech support has been great! I learned the system very quickly and was up and running in no time.
CONSThe thing I had the biggest problem with was leaning how to set up new users and campaigns. I had to use Tech support for that. Not a real problem but it wan't obvious to set up.
Vendor Response
Thank you Howard
Replied May 2017
Laura
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great Deal
Love how easy the set-up was. The price for what you get is really good too
PROSCan help you business to seem larger than it is
CONSIt seems to automatically go to voicemail rather than ringing on my phone so I can never actually ansythe call
Vendor Response
Thanks for using our service. As for your issue with your calls going directly to voicemail, did you contact our customer support to help you with this matter? Please do, we would be happy to help.
Replied October 2018
Jozef
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great product for value
availability and easy to use is the most important to me.
CONSIt doesn't have a voip app that comes on the iPhone.
Vendor Response
We appreciate your kind words, Jozef. Thank you for being a valued client. Please contact me to discuss apps that integrate with our eDialer for iphone and android.
Replied January 2019
Arnab
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Affordable..
Affordable, all-in-one performance by eTollFree service which fulfill your customer service for all kind of small and medium business. Excellent support provided by the team.
PROSAffordable and easy to use. Support team is also great.
CONSNone at this time
Vendor Response
Thank you Arnab, you are a loyal client and we value your feedback!
Replied March 2017
Robert
Entertainment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
It does the job!
It does the job at an affordable rate!
PROSIt does the job! Easy billing! No issues!
CONSMonthly fee, even if you do not use the service!
Vendor Response
Thanks for your feedback, we appreciate the honest review. We are glad you enjoy using our service and are happy with our rates and easy billing.
Replied October 2018
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Ease of use
Pay only for what you use.
PROSCost is quite low and only pay as you need.
CONSNothing. Very predictable and easy to us.
Vendor Response
Thank you, we are glad that you enjoy using our service.
Replied October 2018
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great VOIP Service For Those Willing To Do Some Configuration
We don't actually use the predictive dialer function, so I can't comment on that.
PROSWe use eTollFree to host a couple of phone numbers that were previously with Nextiva. The process to transfer the numbers was a bit convoluted, which is more due to the carriers than eTollFree. It took a little tweaking to get the physical phones to work with the new service, but since then it has been great. These are low volume numbers, so I don't mind paying for each inbound and outbound minute.
CONSTransition of numbers from Nextiva took several weeks, but that was due to the carriers and not any mistakes by eTollFree.
Vendor Response
Thank you for the great feedback! We are always striving to achieve our client's satisfaction! We'll be here if you need us. Thank you for your business.
Replied January 2019
Clinton
Human Resources, 2-10 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2018
CEO
It has done everything it was suppose to do.
PROSSystem works very well. I like the flexibility the program offers and the email notices when messages are left.
CONSDifficult to change without help and customer service is hard to make contact with. However, it should be noted it has been over three years since I have had to make any changes. Some difficulty understanding my statement and the billing process.
Vendor Response
Thank you for your review. We are glad that you enjoy the flexibility of our software. If you need any changes to your service, there are tutorial videos to help assist you as well as our customer service is available between Mon-Friday 8am-6pm CST. You can contact us either through live chat, phone or email. We also have 24/7 afterhours support.
Replied October 2018
Del
Arts and Crafts, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great service
Low cost and affordability and plus i can fax
CONSWell nothing i can think of right now. Thanks
Vendor Response
It's wonderful that you find value in our service. We try to make are cost low and affordable for everyone. We appreicate your business.
Replied November 2018
Chris
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Love it!
Excellent!
PROSWe think it is wonderful. Everything works just fine
CONSNothing. All appeared just fine to me and the team.
Vendor Response
Chris, we think you're wonderful too! Thank you for your business. Let us know if you need anything.
Replied January 2019
Rebecca
Financial Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Easy Implementation
been using it for 3 years now and plan on to continue use
PROSEasy business use-affordable-quick responses in changes
CONSI don't have a con at this time - maybe a moble app would be helpful.
Vendor Response
Hi, Rebecca! We are happy you're pleased with our services. Thank you for your loyalty. Stay tuned for our mobile app in the near future. Are you looking to use an app to make and receive calls or to control settings? Have a fantastic day!
Replied January 2019
David
Security and Investigations, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Excellency
It's very easy software to use. The design is also simple.
CONSCan we use the number to call customers?
Vendor Response
We're happy that you're happy! That's what it's all about. Regarding your question; our eDialer may be used as your everyday phone system as well. So yes, in addition to the auto or predictive dialing, this system also replaces your telephone system for manual calls. Please contact me if you have other questions. We're here to help!
Replied January 2019
Tarrin
Verified reviewer
Luxury Goods & Jewelry, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2019
Set it and forget it
For the price, this service is good. No complaints
PROSI like that I don't have to do anything but answer the phone
CONSIt would move if there was a feature to help identify calls coming from this line, like a caller id function
Vendor Response
Hi, Tarrin! We're happy to make your life easier. Good news!!! the caller ID shows in the screen pop-up for calls. Does that earn us our 2 additional stars for a solid 10 out of 10? :) Please contact me if you need additional help.
Replied January 2019
Patrick
Security and Investigations, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Much Needed Service
It was good. I liked their service and it was reliable and easy to use.
PROSI did a lot of research and eToll provided me the most straight forward service when it came to a vanity business number. They have a straight forward price scheme and they provide a lot of free easy to use services that most others choose to nickel and dime you for.
CONSI didn't like the price per minute setup but ut actually was cheaper than what others were charging for their allotted minutes so in the end its more of a preference than a con.
Vendor Response
Hi Patrick, Thank you for Thank you for taking time to leave us a feedback. We appreciate the positive review.making the time
Replied July 2019
Anonymous
11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Awesome Support Team
I have been provided good service and I have never experienced any issues that were not resolved within the 24 hour time frame.
PROSease of use and great tech support team.
CONSsmall tech issues, but nothing that they can not resolve
Vendor Response
Thanks for leaving a review about our service. We are thrilled that you find our service easy to use and are happy that you are satisfied with our tech support team. We try our best to solve any issues within a short time frame for all of our customers.
Replied October 2018
kariuki
Verified reviewer
Retail, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed January 2019
etollFree
Easy to use , easy to train. Would encourage IT admins to try it
PROSI read about this software online when trying to get a call center solution to our organization for SIP technology. Its an easy to use solution at a cost that the ROI is like immediate I have never had any tech issue in implementing this
CONSYet to get an issue with this just wishing them well as they improve this great solution
Vendor Response
Kariuki, we're glad you love us as much as we love you! Thank you for being a great client. We look forward being a part of your continued success.
Replied January 2019
naoufel
Computer Software, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2018
Vert smooth and practical toll free solution for SMB's
the service is easy to use affordable featured
CONSdon't have text to speach option in attendent message
Vendor Response
We are glad you enjoy our service and thanks for the feedback. We would like to know more about the sms feature and how we can accommodate you. Please feel free to contact us if you need assistance or have any suggestions to make your experience better. Thank you.
Replied October 2018
Adam
Telecommunications, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2018
Can't beat the price
You can't beat the price for a custom number. It's really easy to use
CONSIt fits my needs well, I can't think of any.
Vendor Response
We appreciate you're happy with our prices and glad that our services fit your needs.
Replied October 2018
John
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2019
Not impressed
Tech support is awful.
PROSLow price. Toll free number works good enough.
CONSAuto attendant doesn't work for me. Their support guy blames my recordings which were professional make and sound fine to me. They even play fine on etollfree's own portal, but not on their phone system. They blame me and accept no responsibility.
James
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Had one of the most complicated and intricate dialers possible setup. Relentless support, amazing!
Everything
PROSEasy, fast, cheap, user friendly, assistance with issues (fast). All problems are figured out by highly skilled and attentive techs.
Vendor Response
Thanks James, I am glad we where able to meet your needs.
Replied May 2017
Jennifer
Leisure, Travel & Tourism, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
Great Way to Get a Toll Free Number
It's pretty easy to use, and economical too.
CONSThere was a problem on set up. It was a few months back and I can't remember what it was now, but i likely lost a few calls.
Vendor Response
Jennifer, We are so glad you appreciate what we do and see the value of our eTollFree phone number services! Thank you for your business. Did you know we offer a VoIP Cloud Phone System with predictive and ratio dialing capabilities too? If you need help with your outbound marketing efforts, please contact us to create a service specifically based on your needs and preferences. We will be here when you need us.
Replied April 2019
Rick
Financial Services, 11-50 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Our Company's Experience with eTollFree Predictive Dialer!
The overall experience was very positive, once we had the predictive dialer, we were able to route calls properly wirh minimal difficulties.
PROSIt was easy to install, not very difficult to learn, and easy to train staff to use it.
CONSNothing to dislike, just getting staff to learn how to independently use all the features.
Vendor Response
We are happy that you enjoy using our predictive dialer and are thrilled that you find our software easy to learn and to use. We are glad you are having a good experience.
Replied October 2018