TCN
About TCN
Awards and Recognition
TCN Pricing
Contact TCN for additional pricing information.
Starting price:
$65.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for TCN
1 - 5 of 53 Reviews
Matt
Verified reviewer
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Cloud Dialer - Leader of the Pack
The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer.
PROSI have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product!
CONSWHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient!
Vendor Response
Thanks Matt. Your feedback has been shared with development team.
Replied February 2019
Bridget
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Simplistic and Compliant Cloud Call Center
could not have asked for a better support team, and when I have new ideas and projects they are always willing and wanting to provide a valued product for success
PROSSupport is swift and accurate, and works smoothly for our remote call centers, set up and implementation for initial setup and newly added call flows is simple and easy to manage, agent dashboard gives you back the onsite floor for managers monitoring their remote workers
CONSI would like to have an option as a manger to open an agent app tab, organization tab, and Backoffice tab all at the same time
Reason for choosing TCN
No contract and great terms and team plus the ACA active compliance changes were a big pull to this decision
Reasons for switching to TCN
MiCollab required agent cell phone use for the calls and due to repeated reach outs to their cell phone would cause some spam blocking and we did not want to use personal devices for the calls this allowed us to use our assigned computers
Julie
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2023
Collection Calls
The agent format is user-friendly and has been easy for our collectors to learn and navigate. Integration with our collection software (Collect!) enables us to seamlessly create and upload call campaigns, then download the results into the collection files for documentation of the account activity.
CONSWe have found some areas of in-depth rule-setting to be confusing and even with technical support, we have been unable to get campaigns to follow the rules we have set (or attempted to set); i.e. the number of attempts made when a phone number is determined to be invalid. We have also found that the predictive intelligence struggles to differentiate between answering machines or auto-attendants versus a human being. It would also be nice to have some additional measures in place to help with time zone related compliance.
Stanley
Outsourcing/Offshoring, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great dailer for Contact Centers
I am happy overall with TCN. I like how the dialer works and the support you get when you do need it.
PROSI like how easy TCN is to use, both for administration and for agents who are dialing. They have great customer support.
CONSHow long recordings are stored. I wish recordings would be saved for a longer timeframe before you have to start paying for it.
Reasons for switching to TCN
I had issues with the Fenero dialer and TCN had better options to use.
christian
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Class A Company, Premier Dialing Solution
One of the best companies we have ever worked with
PROSI would have to say that Blake North our representative would be the key to our success. Hands down have the best customer service we have encountered from any vendor as far back as i can remember. The individuals that run the company are stand up individuals. The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.
CONSI do not have anything i could possible complain about. TCN tackles any issues we may be experience with flash gordon like speed.
Reason for choosing TCN
Came down to working with people you can trust. These guys were not pushy salesman, they are honest - this is what we can offer - no contract so if you want to go somewhere else so be it. They don't have to lock you into a product because their support is so good.