All Sportsman Web Reviews
1-25 of 37 Reviews
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Laurie
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Sportsman is the best
What i like best is the customer service. I can call anytime and know that they will listen to my concerns and have them solved very quickly. They truly care about their customers and that makes using the program a no brainer!
CONSI want to print a monthly calendar and can't
Reason for choosing Sportsman Web
Mostly because of the attention of the personnel when we were investigating it. They worked with us so closely and we knew early on that they would be very receptive to our needs. And they have been!
Reasons for switching to Sportsman Web
Sportsman has so many more options and grows with us when we need it to. I like knowing I won't have to change programs as we grow.
Vendor Response
Thanks, Laurie. We really appreciate your kind words.
Replied March 2022
Christopher
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
SportsMan has been a Godsend for our overall operations.
Since switching to SportsMan we finally have a viable, online option for our clients to register for our programs.
PROSThe overall ease of use of SportsMan and SportsMan Web has made our job so much more efficient. The customizable dashboard it top-notch in that it gives you real-time information to our daily operation.
CONSAs of this writing there have been no noticeable downsides to the product.
Reasons for switching to Sportsman Web
CivicRec, after assuring us, could not interface with our existing turnstile.
Vendor Response
Thanks for the great review!
Replied June 2022
Ryan
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed April 2022
Good solution with very few improvements
I have enjoyed my time with Sportsman. It has potential to be a great software for small recreation departments. However, our community is growing and so too is the expectations of our clientele. Mobile friendly users demand to have the ability to register online as they are on the go parents. Sportsman web is lacking many features that the desktop version has. The software has tremendous value for the money, but I think changes need to be made to improve and keep up with the times.
PROSWe have been using Sportsman for roughly 20 years (legacy in the early 2000's, then SQL until present). We were one of the first users in Massachusetts and Sportsman quickly became the go to application for P & R towns in Massachusetts. Over the years, Sportsman has made minor improvements, but in my opinion has not kept up with the industry.
CONSMany of the features in Sportsman, are the same as they were in 2004. Getting improvements done seems to be a major undertaking. Developers are not working hand and hand with the end users, instead relying on an overworked staff to implement change. Facility management tool is poor. It lacks flexibility to change reservations without deleting and restarting. The look and feel to Sportsman is very basic. Server vs. cloud is still not ideal.
Vendor Response
Thanks for the review, Ryan. It is important to us that we continue to meet our customer's needs. Have you had a chance to see our new Sportsman Web App? We have made several improvements and I think we have a solution for your concerns. Feel free to reach out anytime for a quick demo.
Replied April 2022
Thad
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Good Product
We are satified with Sportsman WEB
PROSSportsman is simple and basic to use while accomplishing our needs.
CONSA few hiccuops in the scheduling module.
Reason for choosing Sportsman Web
Needed interface with our c/c processor GOV PAY
Vendor Response
Hey, thanks for sharing your review, Thad! We appreciate the opportunity to work with you and your team!
Replied August 2022
Kaisa
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Review
We've had challenges over the years but that is to be expected. I have always felt comfortable calling and walking through a scenario for ways to do things differently or to learn a new way to do something. [SENSITIVE CONTENT] has been AMAZING at the brainstorming process too. The follow up from Sportsman after something is enhanced or if they need to research and get back has been stellar recently. Really love getting those calls/e-mails back letting me know something is updated or show me how to work through something.
PROSThe "small town" feel when you call in for support. I share this with many different people, really important to me to have similar people helping out and it's great if they happen to know you too. Sportsman has this and I hope it continues! The last couple years Sportsman has been taking HUGE leaps and advances. I like where it's going and the webinars are SUPER GREAT, keep it up!
CONSStruggling a bit with special event permit management on our end and the potential integration between Police and us. I think it's a conversation we need to have with Sportsman to see if there is something we are unsure about. I know our Special Events Coordinator has been having challenges with that. Coupon (discount) options aren't offered online and aren't "smart" enough to only be applicable to certain things with a date range or expiration. Would love to see that expanded. Example: We have Admit One coupons to our Rec Center we would love to give out to people so they can bring a friend BUT then it really requires the person to come in to be able to apply the discount. We are trying to get people to register online as much as possible so this puts us in a weird spot.
Reason for choosing Sportsman Web
We knew of other agencies in Utah that used the program. Our boss at the time was from Utah and that connection led us to make this decision as well as the features, etc.
Reasons for switching to Sportsman Web
Both were pretty bad and really limiting. Needed to expand to all of the new offerings and services we were offering.
Vendor Response
Thanks for the review, Kaisa. We appreciate it and we will be in touch so we can help you out with the things you're struggling with!
Replied March 2022
Dee
Recreational Facilities and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
We Love Sportsman!! Sportsman has made our daily operations super efficient
The online registration is great! We have more people enjoying that experience.
PROSThe software has been easy to learn and build my program into it. It is very customer friendly and the online registration is SO MUCH BETTER than what we had before. Very pleased!!
CONSThe one software we were going to use but ended up giving up on it because they could not get our turnstyle to work. I liked the way I would roll over my classes from season to season. Very easy, hit a button and move the classes to the new season (example spring to summer or spring to fall). I also like the color attached to a age group. Preschool had a color, Youth had a color, etc We then matched that color in our brochure to the public linking the activities. Just a little feature I liked in the old program
Reason for choosing Sportsman Web
We looked at several of our Recreation Departments and what they were using. Those using PEAK or Sportsman raved about the product!! They were happy to show off the software and share their experiences. After reviewing the software we were sold. Your cash based program was also a win for us.
Reasons for switching to Sportsman Web
Class is very outdated, Civic could not get our turnstile to work and that is how we control our flow of traffic. The cost of Sportsman was so much better and you now have more to offer using a web base. Sportsman is a cash based program which we were looking for.
Vendor Response
This review made our day! Thanks so much for sharing, Dee!
Replied August 2022
Renee
Recreational Facilities and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Sportsman review
My favorite thing about Sportsman is the customer support. I don’t always get what I want, but they try to find common ground and are quite quick to respond to actual issues. The on-line calendar is one of the main selling points for us, also the ability to use electronic punchcards. The flexibility in pricing options, without being too confusing was also key. Implementing the desktop version was pretty straightforward. Switching to the Web version is still on-going.
CONSThe on-line calendar has some issues that make it harder than it needs to be (my opinion). This is specific to recurring events that are not weekly, but monthly or every other week. Sometimes events will show up on the calendar and you cannot get them off without deleting the event and re-adding it. It is ‘easy’, but annoying.
Reason for choosing Sportsman Web
We set up a matrix with what we were looking for, including low cost, on-line calendar, ease of use, overall capabilities, and Sportsman was the best fit for the lowest cost.
Reasons for switching to Sportsman Web
We were not getting any support from the company and they were raising our price. We could not do many of the things we wanted to do (electronic punch cards, checking for expired waivers, etc).
Vendor Response
Thank you for your review, Renee.
Replied December 2022
Alisha
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Sportsman
I like the ease of use of Sportsman and the wonderful customer service attached.
CONSThe SQL user interface is a little dated. We plan to move to use the web-based version soon, which has a much more updated feel to it.
Reason for choosing Sportsman Web
The price was right for us at the time.
Vendor Response
Thanks for the review Alisha! You're right, the desktop version can feel a bit out-of-date and first glance. We'd love to walk you through Sportsman Web sometime. You can call, send an email or contact us through the website.
Replied March 2022
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2019
Great platform to manage recreation facilities and programs
We manage a City fitness center and pool as well as a senior center with Sportsman SQL. We also use it for reservation of fields, and facilities. It works pretty well for maintaining client data and membership as well as allowing for online registration for activities and sports.
PROSSportMan SQL is inexpensive compared to similar products and is very capable in of managing client memberships, activity registrations and cashiering. The interface is easy to understand and use and it doesn't take much time to train new employees to use it.
CONSThe activity registration website does not allow us to link directly to a facility or activity in order for users to register but we have to start them at the beginning and have the user find their way to the activity etc.
Vendor Response
Thanks for the great review!
Replied March 2022
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed January 2019
50 50 simplicity
Overall it isnt bad. Its hard to get customer service help when you call. I dont think it is worth the price but it gets the job done
PROSI like how easy it is to create a new program and hide old ones so that the management side doesn't look cluttered
CONSThe till on sportman doesn't close at the same time as our bank software so sometimes its hard to match up transactions
Vendor Response
We appreciate the review! Have you looked into Sportsman Web yet?
Replied March 2022
Alberto
Food & Beverages, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Improvement for everyone
Overall, my opinion of Sportsman Web software is positive. It has a user-friendly interface and intuitive features. The support team is responsive and has implemented my suggestions promptly. While there were some initial struggles with customer entry, those issues were resolved. The software meets our needs effectively, making it a valuable tool.
PROSI am extremely satisfied with this software. It has been a breeze to understand and incorporate my program into it. The user-friendliness is remarkable, and the online registration system surpasses our previous experience by far. The standout feature for me is the exceptional customer support. Although I may not always get exactly what I want, their prompt response to real issues and their willingness to find common ground is commendable. The online calendar and electronic punchcard functionality are major advantages. Furthermore, the pricing options are flexible without being overly complex. Transitioning from the desktop version to the web version has been a smooth process.
CONSI must admit, the software's excessive clicks required to access concession items was a bit bothersome. However, our experience improved significantly after I shared my concerns with Peak Software. They promptly implemented my suggestion, effectively resolving the issue of losing customer information during sign-ups. On a positive note, the web version is remarkably intuitive and user-friendly. The options for defining our specific requirements are evident, sizable, and effortlessly chosen. Nevertheless, the highlight of Sportsman is undoubtedly their exceptional support and development team. Their commitment to assisting and enhancing the software is truly commendable.
Vendor Response
Alberto, thank you for your review. We are always looking for new ways to improve Sportsman, and feedback like yours is so helpful!
Replied May 2023
Chuck
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Customer service is why Sportsman is the best
We are still experimenting with Sportsman Web (we're diehard Sportsman SQL/Cloud users). BUT we're starting to use Web on mobile devices, for check-ins, remote registration & payments which is VERY convenient. I also love the polished look. Great job!
PROSTruly one of the best aspects with Sportsman / Peak Software Systems is the top notch customer service. Anytime we're in a bind, have a question, or are looking for increased capabilities, the tech team is always there to help. In addition to the customer service, I appreciate that Sportsman is always looking to improve their software - and make sure the rollout is smooth and glitch-free. I'm amazed how often I hear horror stories from other recreation departments using other software packages. While Sportsman isn't the biggest, they definitely are the best!
CONSNo cons. I truly feel this is one of the best recreation software packages out there.
Reason for choosing Sportsman Web
We've been faithful users of Sportsman for over 15 years. We've been extraordinarily pleased with the product and are always happy to recommend it to others.
Vendor Response
Hey Chuck, thanks for the great review!
Replied March 2022
Craig
Recreational Facilities and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Nephi Recreation
It’s been great. Customer service is awesome they have helped train us when we have trouble. I have zero complaints.
PROSI like that it is constantly improving.
CONSBefore we had the web based I didn’t like that we couldn’t do two things at once. Now I don’t have that issue.
Reason for choosing Sportsman Web
Price
Reasons for switching to Sportsman Web
Cost.
Vendor Response
Thanks Craig!
Replied March 2022
Brett
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
The most economical and flexible Recreation Software
We have had nothing but a positive experience with our Sportsman software!
PROSAs a small agency, having the flexibility to choose what modules we will need and use has been huge! We have saved thousands over the years versus a one size fits all software package. The software and service from Peak Software has been rock solid over the 22 years we have been using their product!
CONSWe struggled entering new customers and losing the information while signing them up. I sent a suggestion to Peak Software asking for a fix and they implemented my suggestion. Problem solved!
Reason for choosing Sportsman Web
The ability to purchase the modules that we would use was critical. We didn't want to pay for bells and whistles that didn't apply to our agency.
Vendor Response
Thanks for the great review, Brett. Look forward to speaking to you soon.
Replied March 2022
Cindy
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Sportsman is User Friendly
I think we were one of your first customers back when you first started selling Sportsman to cities. [SENSITIVE CONTENT] was here for a couple days to train me, I do call [SENSITIVE CONTENT] every once and awhile for help and he is alway very helpful. Your whole staff is always
PROSI feel that Sportsman is very easy to use, but then again I think the City of Independence was one of the first Cities in the Cuyahoga County area to get Sportsman.
CONSBeing able to delete a credit, not being able to delete a program or person.
Vendor Response
Thanks for the review, Cindy! We are so grateful for the awesome 21 YEAR relationship we've had with your team. Our clients really are the BEST! Sportsman wouldn't be what it is without the years of helpful feedback and suggestions from our clients. Thank you!
Replied August 2022
Susan
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Software is easy to use and the support team is exemplary
We have one place for all membership, activities, facility reservations, fees, and special events. It has been an amazing help during the last 2 1/2 years of shifting needs and new practices. The development team was able to add so many new features for all new needs that were never needed before the pandemic.
PROSThe Web version is very intuitive and easy to use. The selections for defining all of our needs are clear, large, and easy to chose. The very best thing about Sportsman is their support and development team.
CONSI can't really think of anything I don't like.
Vendor Response
I love reading this! Thank you for the kind review, Susan! I may be biased, but I think support and development teams here are pretty amazing as well.
Replied August 2022
Julie
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2022
Overall a good system, but still learning it.
We're still just learning the Web version and have been using the desktop version for years. Overall, i'm happy with the system.
PROSThe price and customer service (tech support).
CONSI just want it to work with our cc processing system, and I also need to be able to email receipts from the sportsman web.
Vendor Response
Hi Julie, It sounds like you have been using our system for a while now. I'm excited to hear you are using our new Web platform! If you ever have questions, like how to email receipts, just give us a call. Our dedicated support team is always ready and willing to help. I will speak to our IT team and see about resolving your CC Processor issue, as well. Thank you for your review!
Replied November 2022
Joanne
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Sportsman does all we need and more
Customer service is top notch. The team is very responsive and always gets the job done and done quickly. More companies should model their employees after the Sportsman team.
PROSWe have found that it is easy to use and the website options are great.
CONSWebsite design needs A LOT of help. When creating your website it is very difficult to see what your page will look like while editing on the site. It needs to be more user friendly.
Reason for choosing Sportsman Web
Another town was using it and we heard nothing but great things about it so we tried it for ourselves
Michael
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Great Program for local Municipalities
It's been a wonderful experience over the last 10+ years!
PROSWe use this program for individual programs and facility reservations. The new web-based version of the software has been a wonderful addition, allowing staff to connect from any browser!
CONSThere's a few reports that we'd like to see designed and the account managers have been instrumental in helping make these a reality.
Reason for choosing Sportsman Web
The upfront costs were minimal and we received good feedback from other users.
Haelee
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Opinions of our Staff
I have been with the company since June 2021 and LOVE using Sportsman as I use it daily and able to help customers and staff with it right at my fingertips.
PROSI like the organization of the program and how user friendly activityreg is set up.
CONSThe manual force configuration update is something I wish just automatically happened.
Vendor Response
Thanks for the great review, Haelee. Have you looked into moving to the Cloud? This would make all updates live and automatic. I will have one of our support team members get in contact with you and give you some more information.
Replied April 2022
bess
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed August 2022
no real comment
fine, but it could be better. i dont know other options to compare it to.
PROSuse to the pain of using it, I like the color blue that is offered
CONSsupport can be lacking, training is far and few between, the terms are not consistent,
Vendor Response
Hi Bess, I'm sorry to hear you aren't having the best experience with Sportsman Web. If you are ever having trouble, or have a question, our dedicated support team is always available and ready to take your call. I encourage you to reach out to us so we can help resolve this. Thanks for your review.
Replied November 2022
Stacey
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2018
Overall pretty good, but struggles with specific needs
Moved from paper to online registration...a huge help!!
PROSEasy to use and teach the basics to our seasonal staff. We use the software to check in our pool members and it's been easy to teach our 14-17 year old staff members how to use it.
CONSCustom reports and/or custom needs. We would like to have an easier way to create our own custom reports to fit our department and our committee needs.
Vendor Response
Thanks for the review Stacey. We'd love to show you the new features on Sportsman Web!
Replied March 2022
Bob
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
Recreation Management Software
Really enjoyed the web based option thus far!
PROSSportsman offers the most bang for your buck! Low cost - high output.
CONSDoes not offer the most customer friendly portal for online registration, user accounts and no app available.
Vendor Response
Hey Bob, we appreciate the review, and the honesty! We are always working to improve the experience from both your, and the customers' side. I think you'll be please with some of the updates coming out this year.
Replied March 2022
Louis
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Louis
Overall its a great feature and I'm looking forward to using it more often
PROSI love that I can access it on any device
CONSI dislike that all the features are still not available, but I understand
Vendor Response
Hey Louis, we appreciate your review. Which features are you referring to? Sportsman is fully functional on Web now. However, some enhanced features may need to be added to your license. Maybe we can schedule a meeting so we can discuss.
Replied December 2022
Dennis
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Review
Overall has been good. Support is very good.
PROSI like the variety of uses from concessions to membership.
CONSToo many "clics" to enter concession items.
Reason for choosing Sportsman Web
Sportsman was recommended by the [SENSITIVE CONTENT] because he had used it at his old job.
Reasons for switching to Sportsman Web
The old product was cumbersome to use and did not have the variety of uses.