This is a great product that has helped make communication with the parents much easier through the messaging app. Parents have also been paying at a faster rate due to being able to pay without having to be on site.

This software is very easy to use. It gave us a way to communicate with our parents efficiently and effectively. The parents are able to see how their child's day has been as it's happening in the classroom. Collecting payments from parents has become easier since everything is done through the app and they receive invoices daily. As a administrator of three sites I like being able to see what is happening at all three locations while not having to be on site.

While in the rooming setting it is often hard to see the child's pictures in each classroom. It would be nice to have those enlarged. We would also like to have the guardians face flashing on the child instead of the bouncing kangaroo so we know exactly who is picking up the child without having to take a couple extra steps.

Kangarootime is a software package that takes care of my of our needs in our PDO & Preschool program. It covers billing & payments for our families, tracks employee time worked and allows for daily communication with our families. Overall, we are pleased with KT and the service they offer.

This is the first software program that our center has used. The billing and auto pay is wonderful! There are a lot of options so that we can personalize the billing. I never have any past due accounts with online & auto pay. This is also a good tool to share daily information and pictures with the parents. One of the things I like most about Kangarootime is the people. Customer service is very responsive and helpful in finding answers to questions and problems. They also listen to the needs of the customer and add needed features into the software.

My older teachers have struggled to learn to use the program. The user interface isn't as intuitive as it could be.

Overall, mostly satisfied with KT. They have an extremely responsive and devoted support staff - I cannot say enough about their support staff, one of the best I've worked with across multiple software implementations across the childcare, small business support, and insurance industries in the past 10 years. It's clear they are still trying to quickly iterate and working out the kinks and idiosyncrasies that come up. Their software development seems to struggle a bit compared and it seems like there is something missing - a guiding vision unifying all the various modules contained in their program

One stop shopping without extensive software purchases - this software combines a childcare center database, daily reporting app for parents, document manager, child attendance, employee timecard, parent and staff messaging, billing and merchant service (payments), reporting/analytics

Billing is not intuitive and difficult to learn. It does not integrate easily with our accounting software (quickbooks). Check in/out module can be difficult to use on a tablet due to small size of icons (recommend using the largest tablet you can afford, otherwise icons are tiny). Software does not allow admin to restrict staff to a certain IP address, meaning staff are clocking in/out from anywhere (potential for abuse if staff are clocking in from the parking lot, etc.)

I love how easy it is to input your classroom's daily happenings. It's very user-friendly to check kids in and out and move them from one class to another.

I don't like that we can't message one class at a time. You can either message the whole school or a single child but you can't select classes to message.

KangarooTime has everything we need for our business. From the parent experience to the staff experience - we have minimal issues.

As a childcare director - it was very important to me to have a program that the parents feel included. KangarooTime helps us communicate effectively with our parents, and organize our tuition and paperwork. We love the checking in and out feature.

There needs to be an admin / staff app instead of fully web-based. The interface of the daily reports (circles in circles) is not user-friendly. Billing is too complicated.

One of the best aspects of this company is its customer service. If you call you are not on hold forever and you speak to a live person. emails are answered within 48 hours and during the set up process the staff was available at any time to help trouble shoot. We do have a weird payment schedule and the staff continues to work with us on tweaking things to get the right. Our parents love the daily reporting which we did on paper prior and the automatic and electronic billing. Overall A+ from me!

This is very user friendly and combines what we were using 2 or 3 softwares to do into one package. Our goal was to have better and more consistent communication with our customer base and this does it and more!

Dislikes would be not being about to put all the children to sleep at once in the rooming module, which I have reported to the company and this is coming as a change in the future.

Using Kangarootime over the past several years has streamlined collecting tuition in a timely manner. From lackluster payments that run several months behind all the way up to the end of school in June, we now (in December) are completely collected for our 2019-20 tuition.

Kangarootime maintains records - from financial to children/family files & attendance in one streamlined package. Because it is maintained in the Cloud, it is much more secure than paper documents in a physical location; however documents scanned & uploaded can be easily retrieved & printed by both school administration & parents. Kangarootime is not a finished product. It continues to grow & change to accommodate users' needs.

Because Kangarootime was initially created for Daycare facilities, the billing structure is a bit different that the way our 10 month nursery school program bills. We have, however, managed a work around & the Support Staff are FANTASTIC!

Customer service is top notch. We have enjoyed working with the KT team and look forward to our continued partnership. The platform is simple to use for the end user. The apps work great and the reporting is better than any we have seen.

There have been some hiccups as we work on making the system work for us. However, KT's customer support has worked with us nonstop on addressing any concerns we have.

The one great benefit we have experienced is the automatic charging of the accounts. We used to have to charge the accounts each week.

I like that we can send mass emails to all of the parents at the same time, the children's dailies can be sent electronically, pictures can be taken of the children for the parents to see daily, can keep an up to date account of the parents tuitions.

Our parents have had some issues with the app and setting up their accounts. We have also had issues with the charges

Amazing!

That it is all inclusive for out industry. Billing, daily reports for children, employee time cards, etc. The customer service is fantastic. I really love this program!

I don't have any cons about this software. The cons that I did have they have corrected or are in them process of fixing.

I like the ease of use for our parents and our Staff. We like that it allows the administration staff to see the staff to child ratio at all times. My favorite feature is the automation of the billing cycle. I do not have to push a button every week to push the invoices out and I do not have to run parents payments.

That we can not add both parents at registration. We can only add one and they have to invite the other parent, this has caused some issues with some families.

Customer service is prompt and helpful. Responses are personal and not automatic. It makes us feel like real people are looking out for us.

We chose Kangarootime because it was a small company with a big heart. It has completed changed the way we bill and receive payments. It is the main reason we have the software.

We are disappointed in the messaging platform. We are used to constant contact and miss the ability to make beautiful emails. Only one attachment per email is frustrating.

We can't believe how much time we have reclaimed since beginning with KT. The parents love the real time updates and the staff loves the visual cues and intuitive use. I love that parents can pay online and I now receive over 90% of tuition in the first week of each month!

Wishing I could upload a word document right into class notes so that we can upload flyers and lesson plans.

Helps our teachers keep track of diaper changes, feeding etc. Billing is a little confusing but has been helpful.

Helps with handling billing and payments

Needs a home button on all pages. Some features are hard to use or find.

Good. We appreciate their quick response to issues that are on the admin. side of the software. [SENSITIVE CONTENT HIDDEN] routinely joins conf. calls to be sure we know they are listening.

The admin side, billing etc works very well. KT has been great to work with when we have an issue.

The communication parts and parent/teacher facing side is still lacking.

Overall my experience has been great. [SENSITIVE CONTENT HIDDEN] is amazing and ready to jump in and help when I have a question, concern or suggestion.

I like that I can set up the billing process and leave it to run everything.

Pulling reports is a bit trying. Putting in an excel doc instead of just giving info needed. After getting the excel spreadsheet, I then have to manipulate it to get the exact info I need out of all the info it gives me.

We have been using it for a while and enjoy having something that enable communication with families and a way to document all aspects of the children's day. It has been super useful and I know there are many programs suited for what we are looking for but Kangaroo Time works best for us!

I enjoy the detailed features and the ability to update and edit notes throughout the day. It is fairly easy to use once trained in it.

I understand the safety and security of the software, but there is a lot of clicking to get to one area. Often times have to refresh the page a few times to get to one area of the program.

It makes everyday documenting faster, easier, and very helpful to the parents. Makes teachers lives easier, and less paperwork!

It crashes A LOT. Has great features but not all of them work. Immunization inputs- too long, too tedious, and too much back and fourth.

It is wonderful software! I'd like to see it expand to offer more assistance with projecting income, expenses, etc. (Maybe it has that capability and I just have to learn more!!)

I like the simplicity of it. Lots of content and information there, but it is simple to navigate!

Some parents have had trouble logging in, etc.

Kangarootime has helped our Academy to create excellent family communication between all of the staff and parents. It has created an easy way to manage our classroom ratios and to document child success.

I enjoy having one place where parents can get all of their information from administration, teachers, therapists and nursing staff. I also like the ease of receiving payments from parents or guardians in one location where parents can see their invoices and statements.

I would like the ability to upload videos to parents about what is happening in their child's therapy sessions. I would also like the ability to have fillable forms within the software for registration and incidents.

My overall experience with Kangarootime has been great! The customer service team is swift and considerate. They take suggestions to help make the software more user friendly for our environment.

What I like most about the software is the tracking and reporting ability for anything we might need.

What I like least about this software is some of the functions require lots of steps that sometimes I forget.

We enjoy it! It makes my employees jobs so much easier!

Kangarootime is very easy to operate and the parents love checking in each day on how their child is doing. It saves us so much paper and time by not having to hand write as much. Messaging and taking pictures is a great tool for the parents!

Errors occurring but I know the system updates a lot

I like the Customer service most about this software.

I like the billing Features least about this software.

The customer service team is great. All in all we love the software.

I liked that it was not a monthly subscription. One payment and it’s yours.

The rooming feature could be more user friendly, but still works well.

It has been great

It is very easy to use, simple that all my employees and parents have no problem figuring out the app/online

I don’t like having to log back in every time I leave rooming but I do understand the reasoning as to why it is that way