All KidGenius Reviews
1-20 of 20 Reviews
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Lucía
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
It is an excellent software!!
It is an excellent software
PROSIt is an excellent way to keep in communication with the teachers and caregivers. I can receive daily reports of my child's school activities through a single channel, as well as see photos of these reports.
CONSIt took me a bit to adapt to the new updates. The interface could be more pleasing to the eye. However, it is an excellent tool
Vendor Response
Hi Lucia Thanks so much for the kind words! We enjoy hearing feedback from parents like you. Craig
Replied July 2018
Delaney
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
KidGenius has made administration easier and families happier! Overall extremely happy with it!
It is incredibly helpful for administration, especially for Alberta Child Care Claims. It also has helped with communication with families, which is paramount in our line of work.
PROSCustomer reps are incredible people to work with. They truly value the brand, the software they have created, and the ideas and input from the staff they speak with. As an administrator, being able to view and export both an individual child's and centre wide attendance reports makes completing child care claims significantly easier. It is the same with staff. Being able to view just subsidy children, set date perimeters, and edit reports where needed has been very helpful. My claims time has decreased significantly! The dashboard where staff can view the ratios of current teachers to children is fantastic. I know who is where in every classroom and whether the ratio is correct right off the bat. It makes keeping in compliance with licensing a breeze. I am also really enjoying the new document feature that was just added in March. I love being able to keep all my staff's documents in one place and for them to be able to upload when they get new PD certificates.
CONSThe daily report that goes to parents is not as aesthetically pleasing as the previous software we used. It does the job, but it is all in a long line whereas the previous software was in coloumns and colourful. A few families have mentioned this to us. It is great you are able to add photos to the daily report, however not being able to upload more than one at a time can be frustrating at times. It would also be nice to have photos and activities combined so one could add a photo of the activity that was done. There is a space where you can write notes under the photo, but there are two sections where there really only needs to be one. Making a few things a little simpler would be very helpful: a back button to go back to the staff or children page (after adding a document or changing attendance), having a sign in and out button on the attendance adjustment page, the ability to not only adjust attendance time and date but classroom as well. The in-ability to bulk add children is difficult when we are collecting a number of them from a school to bring to the program. It is time consuming to do the same maneuver for 15 children, especially in the cold.
Vendor Response
Thanks Delaney for your valuable feedback. Since the feedback, we have implemented lots of features and user experience improvements including the suggestions you had provided. Since then we have also rebranded our product and released new mobile apps for both parents and staff. We would be happy to continue discussing with you, please reach us at support@trykidgenius.com
Replied April 2021
Fiona
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed April 2018
Overall user friendly, missing a few key components in which to wow me.
1) pages layout at a glance 2) dashboard 3) editing is simple 4) self generated previous menus 5) Calgary based start up
CONS1) no space for simple info on parents @ a glance, such as their names. *particularly helpful for new families or relief staff 2) dislike having to input meal times 3) Staff have to scroll through entire ATTENDANCE report to make a correction in real time. 4) can only upload 1 photo at a time 5) hard to correct or edit shifts
Vendor Response
Hi Fiona - Thanks so much for leaving a review. We have added tons of new features, improved user experience including your suggestions, released new mobile apps for parents and staff. We would love to continue discussing with you, please reach us at support@trykidgenius.com
Replied April 2021
Kimberley
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great product for tracking activity/attendance of families
Overall, we really like this product/service. Help is always quickly given and we will continue to use this service for a long time.
PROSMoving from paper recording to electronic, Kidgenius easily fit with what we needed; being able to sign children in and out, recording of absences, parental information, etc. I have been in contract with [SENSITIVE CONTENT HIDDEN] about adding features that best suit our needs and he has been very responsive to suggestions and concerns. He offered to my staff, training on how to use the program when we first implemented it. While the program offers many features that we do not need as we are a before and after school program, I am sure that centres that require those features find them to be of value. Changes to the program from the older version to the newer one (2021) have been great, especially if you have multiple programs or need to track absences due to things such as COVID. Being able to access only our centre has been very helpful.
CONSWe have always had troubles using the app version. Difficulty in downloading and navigating through it. This may be due to how old our work phones are rather than the app itself.
Nicole
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Great way to keep informed
Being able to check on my children regularly from work, and to have all of the information in one place. By far is way more convenient than the paper reports that they used to get.
PROSI like that I can keep up to date with my children's day, and can easily do it through my computer or phone. It is easy for the workers at the daycare to enter their meals, their diapering, and their naps. I like it because I can quickly check before I leave for the day whether they are still napping, so I can plan the time I pick them up accordingly.
CONSThat this is not way to opt out of the daily emails, and there is no way to scroll through the days without going through the "go to date" calendar every time.
Vendor Response
Hi Nicole - Thanks so much for the review! I'm glad you enjoy KidGenius and insight it provides. You can opt out of the emails, just request from your site that they deselect your child (in your childs' profile). Email me directly if there is any issue. Craig@DaycareIQ.com
Replied April 2018
Ellen
Hospital & Health Care, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
KidGenius helps answer the question "How Was Your Day" for my daughter
KidGenius really provides peace of mind knowing that my daughter is enjoying her time at daycare. I love to stay up to date on her day!
PROSPrior to implementing KidGenius, the answer to my question "How Was Your Day" was often just "It was good". Now with the daily emails I get to find out what my daughter ate, played with and even get photos sometimes. I enjoy having the reports to track how she is doing at daycare. Other things I like are the bulletin board postings so I can see the meal schedule as well as the messaging between myself and the staff. We don't have to pay for access so Value For Money is obviously 5 stars :)
CONSThe system works well but it's dependent on the providers entering the info. So sometimes they are too busy to take as many photos as I'd like.
Nicole
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Easy
That it is fast and easy to use. The way that the menu and whole site is set up, I like how everything is easy to access and ready to use right away. Easy to train someone to use it as well which is always really helpful.
CONSSometimes the site doesn't work and we have to call to get it fixed. During the days sometimes it says that the site is unavailable, and we can't use it until we call the administration office of kid genius, and they will have to fix it for us.
Vendor Response
Hi Nicole - Thanks so much for taking the time to leave a review! We really appreciate it. As always, have Delaney email us when you see errors, we'll fix them right away. Craig
Replied April 2018
Jocelyn
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2018
overall great experience! happy with almost all of the features
I love that it is easy to use, great that you can see how many teachers and children are signed in and where, and such an easy to tool to contact parents with.
CONSI don't like that you can't sign kids in and out in bulk, also editing times only goes from closest 15 minutes.
Vendor Response
Hi Jocelyn Thanks so much for leaving a review! We are glad you enjoy KidGenius and find it easy to use. Over time we have added tons of features, new user experience improvement including your suggestion, launched new mobile apps for staff and parents. We would love to continue our discussion with you, please reach us at support@trykidgenius.com
Replied April 2021
Alaina
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
As a parent of 2 children in childcare, I really appreciate receiving updates about my children.
Updates on my children while in child care.
PROSI like that I can log-in throughout the day and see how my children are doing at daycare. I love that we get pictures and can see what they have eaten. Getting an e-mail report each day is great!
CONSMy childcare provider does not use the software to the full capacity. There are many sections that they do not use, such as the activities. It would be nice if we received even more detailed information about our children's day. This is not a software flaw, but it is the only thing I would change!
Vendor Response
Hi Alaina - Thank you so, so, so much for taking the time to leave a review! We really appreciate it! I'm glad you enjoy the information you get from KidGenius! Craig
Replied April 2018
Erica
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Great website! Easy to use. I use this softwear every day to communicate with parents and families.
Easy to use. Effective way for communication to parents. I like that I can email parents through the app.
CONS- This softwear could be more estically pleasing. (Minor) - I wish the bulk add list to add meals, for example, was of the children who were live and not the entire classroom list. - App could be more like website.
Vendor Response
Hi Erica - I really appreciate you taking the time to leave your feedback. We've already discussed some of the issues you have addressed. Hopefully we can continue to build and make things better! Craig
Replied April 2018
Ashley
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Great program to work with as an educator. I find it very user friendly!
I believe it is an essential tool for our child care program. I love how easy it is to communitcate with our families.
CONSThe app. Not as user friendly as the website so I've deleted it off my phone. I also don't like how the connection tends to go down once a day.
Vendor Response
Hi Ashley - I'm so happy to hear that you find KidGenius an "essential tool"! Over time we have added tons of new features, improved user experience, and new mobile apps for parents and staff. We would love to continue our discussion with you, please reach us at support@trykidgenius.com
Replied April 2021
Karnit
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great App!
They are always available for any questions and guidance. The app never has given any issues and the team is always finding ways to add features to the app. They always ask for feedback and apply them. I highly recommend KidGenius.
PROSEasy way to communicate with families and staff. Allows us to be paperless for all communication. Parents are able to communicate on this app as well which is a great bonus.
CONSNothing I haven't liked. The team always took feedback and applied them.
Vendor Response
Hi Karnit, Thank you so much for your review. It has been a pleasure in partnering with you to improve your operations and our product.
Replied April 2021
Tara
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great Software for Daycare
This helps keep our records organized and all in one place.
CONSMore features would be good but it's forthcoming
Vendor Response
Hi Tara, Thank you so much for taking the time to provide your feedback. Looking forward to continuing our partnership in improving your operations.
Replied April 2021
Leah
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
great
it has a clear layout of what children are in each group and who is signed in and who isn't. it is super helpful.
CONSnot being able to sign in multiple children at a time. it is difficult and frustrating to have to sign in upwards of 15 children one by one.
Vendor Response
Hi Leah - Thanks so much for taking the time to review KidGenius - we really appreciate it! We've taken your feedback and are looking to make some improvements. Craig
Replied April 2018
Tara
Education Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
Kidgenius
Overall, I enjoy using this app as a way to keep track of what my daughter is doing at school while I am away from her
PROSI really love that I can communicate with my child’s teacher and see what she has been doing during the day including pictures.
CONSI do not like how you can’t just scroll through each day. It can be hard to navigate the app at times
Nicole
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
We love kid genius!
We love Seeing how our child ate, napped at daycare as well as photos. As well as bowl movements and daily activity.
CONSVideo would be neat..... I don't really know what else is a con it is a pretty great system that we really like using to monitor how our child's day is at daycare
Vendor Response
Thanks Nicole! Glad you enjoy KidGenius!
Replied April 2018
Janelle
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2018
Overall good
Ease to navigate, can sign in from any computer, simple readable format with no clutter, no complications.
CONSWish we could use it on an Android phone or tablet, after signing in there would be problem loading at times
Vendor Response
Hi Janelle - Thanks so much for leaving a review! Since the review, we have implemented tons of new features, user experience improvements including new mobile apps for parents and staff. We would love to continue discussing with you, please reach us at support@trykidgenius.com
Replied April 2021
Natasha
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
I use this to receive updates about my child who attends the Hillhurst Sunnyside daycare.
I like the instant feedback and ability to upload photos. You are also able to enter longer descriptions and details about how each child's day went.
CONSNot everyone uploads information consistently, but that is on the user and not on the software. Sometimes the log in process and navigation are not as intuitive as I would hope.
Vendor Response
Hi Natasha - Thanks so much for the review! We are glad you find KidGenius useful. Feel free to email me (craig@daycareiq.com) if you want to chat about the log in process and navigation. Craig
Replied April 2018
Kaley
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
I used this program as an educator at a daycare center. We use it everyday to communicate.
Easy to use even for employees who do not use electrontics often. Great communication tool used between parents and staff.
CONSThe program workwd well. , the tablets we used were slow and small which was annoying at times.
Vendor Response
Hi Kaley Thank you very much for taking the time to leave a review! We are happy to hear that the software is working great. Over time we have improved the product immensely and released new mobile apps for parents and staff. We would be happy to continue discussing with you, please reach us at support@trykidgenius.com
Replied April 2021
Kayley
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed April 2018
Positive, inspiring, easy to use
Its very easy to use, straight forward, I like the suggestions for learning tags, it makes my life easier when I can't find the words to say.
CONSIt takes a very very long time for videos to upload. I have waited over an hour for a 30 second video to upload.
Vendor Response
Hi Kayley - You may be thinking of another program, KidGenius doesn't have learning tags or video upload abilities.
Replied April 2018