we use the database for recording giving. i used to have Logos software. Elexio is better and more intuitive - except for entering the donation - with logos - i used to be able to enter all of the information for one donor while in their record

I love how easily the information is populated - hard to explain i love the simplicity of using it

i do not like that i have to enter the donor's name each time - for example : Mary Jane gives me $100 - $20.00 for 5 different funds -- i have to type in her name each time to enter each fund's $20.00 - it would seem that once i enter - mary jane i should be able to stay on her record and make all entries at once.

My overall experience with the system has been good. The system makes sense, is very useful, & saves us time. It's easy to understand how all the pieces work together. The help videos are very helpful along with the web seminars that we can sit in on or watch at a later time. However, I wish the webinars would remain out there permanently for us to re-watch & review. There is usually a lot of helpful info in those. And if they are out there, I am unsure of where to find the older ones. Communications to me (the administrator for Elexio here in our office) has not always been the best. For instance, I had our children's ministry director tell me about a new app (ministry one) that the Elexio support team told her about after she had contacted them to get help with something she was working on. After talking with the support team she ask me about it and I knew nothing. It wasn't until a couple months later that I got an email advertising the new app from the Elexio Team. It would of been nice for someone (preferably our account rep) to give me a heads up. I don't seem to hear from him at all. Most suppliers/vendors that we have contracts with will reach out to us sometime during the year to make sure that we are doing ok and let us know about anything new that is coming out. A simple email would be great! Finally, the Elexio support team is great to work with and helpful. They are always very pleasant and eager to help. We very much appreciate that!

It's pretty simple to use - both from an administrative aspect and user aspect. Also I like the fact that you are always trying to find ways to make the product better and simplifying things for the end user. We have some older (60 + in age) members that use Elexio and have no problems navigating around in the system.

I would like to be able to post events and our sermon notes on the new Ministry One app without it being tied to a registration form. Not all of our events require our members to register for them. But would still like to advertising them. Right now I work around that by deleting the word "Submit" but the button is still there when the form is published. If the submit button could be removed that would be great. I realize we can link to our website, where we have sermon notes. However, the whole idea of the new app is to have everything right there for the end user to be able to pull up immediately. Therefore making it super simple, fast, and more inviting for members of all ages to use the app. Plus using an app on your phone, I feel, is easier than going to a website and then trying to find the sermon notes and clicking on them.

The prior product (Elexio Database) was a very good product. The current (2019) products are inferior, as described above.

Attractive interface. Website solution is good. Functional calendar.

Have used Elexio products for almost five years. Three of the four solutions currently offered (church management, accounting, and online giving) have significant deficits. Elexio moved from a mundane and (somewhat) outmoded database system about 24 months ago which, while boring to look at, functioned quite well. In an attempt to bring their software up to their competition's standards, they cut numerous features and never have quite got all the features fully integrated. Giving integration has severe deficits and fails (too) often. Church management component, while appearing at surface level to be quite robust, has many idiosyncrasies and is rather limited. Accounting module is archaic (we used it for only one year) and reminds me of the prior software we canned due to obsolescence. Support routinely responds, "We hope to add that feature in the future" or "...add back that feature..." to most support requests.

I love Elexio! We were using Shelby, which is not user-friendly and not cloud-based (we could not afford Arena). Only 1 person in our office could access reports. Now, from my laptop at home, I can easily send a text or email to anyone or any conceivable grouping of people in our congregation. I can check to see who has read their email, and my admin can send emails from my email address so replies come to me. Members can email all members of their small groups from the web portal (Group leaders can easily send a group text). The phone app makes it easy for lay members to check the directory and events and check in their attendance. We have not had significant issues with children's check-in. It is possible to do this online or offline, and customer service is available on Sunday mornings. The access I have to information seems priceless - it is at least worth one employee's salary. As a Senior pastor, I can quickly tell who hasn't attended in any number of weeks, who is in what small group, how frequently people are attending, who lives in what neighborhood, what repeat visitors are currently attending, where we stand on contributions - almost anything I need to know. And I can do it at 10 p.m. from my kitchen table if I need to. I can look up a member in the directory on the app and immediately get directions to their house. Other databases have similar functions; however, we were paying much more for Shelby (+ a calendar program, which we dropped when we switched to Elexio), and I couldn't do any of this. For the price, the ability for any staff or lay member (who is given special access) to have this kind of functionality at their fingertips is well worth it. Of course, it's not perfect. It helps to have an analytical mind to think about how to filter information to get what you want. Elexio staff are available to help with that and will look at what you've attempted and tell you how to tweak it. I mainly deal with customer service over email, so will wait hours or a day for a response. Calling is an option, also. The one improvement I would like to see is the ability to export the calendar feature to our website to use in a monthly format. The way events are listed on the portal is not very helpful. The better calendar feature is available if you buy their website. I do recommend paying for the implementation training if you are moving a significant amount of info from another database.

Functionality Cloud-based (can use on PC or Mac) User-friendly Makes online giving easy (through web portal or app), including text-to-give Smooth transition from Shelby Easy to give database access (and define limitations very specifically) to staff and lay members Extremely customizable to meet your church's needs (if you pay for implementation training, they will work closely with you to use your church's language, as well)

Events calendar function through web portal is limited - comes in list form, so it's not easy to jump ahead a few months to see when a certain event will be held; there isn't a search function to look for events by name. Functionality is best if you purchase their website product.

Overall is great ... I usually do not complain and customer service is always great.

I feel that the way the software helps with communication is great. I like that I am able to send emails as well as text messages to everyone in the database help with time management. I love that the company is teaming up with other Softwares companies to make managing the church a bit easier. Other software like the giving or the website that integrates helps with me no having to update every single are but it all updates at the same time.

I feel that the look of it could improve. One example could the email feature. You are not able to personalize the emails to the members of the database with better fonts or better details. It is very simple, which is fine sometimes but being able to add videos would be better. Also, for some reason, some people do not get the emails and /or text message which sometimes can affect your communication with the church members. Also, if you are going to send or attach a message to an email sometimes it will not send and you will never know. Waiting on the company to finish with Giving Booth which they say will take some time. For us, as a church is is a bit hard not being able to offer that service to our members.. so we are just waiting on that. Hopefully, that will be done soon.

Elexio Database software has allowed me to keep track of members information, giving, and attendance all in one user friendly place. The at home (member) user desktop and phone applications are an awesome resource for our church members. Features like the online giving and reporting save me time at the end of the year when preparing individual giving reports for our members' tax purposes. The integrated Protect My Ministry background check option is also beneficial in assuring that we keep the most vulnerable of our congregation safe.

Given the recent pandemic, Elexio has several features that have been helpful and prepared our organization for what we didn't know was coming. First, the online giving option has been phenomenal. Our members have been able to continue their giving even though we were not meeting in person for worship. The mass communication capability has also been beneficial in notifying our congregation about closures and other important communications.

There are several features that I wish were more "customizable." The "print directory" option does not allow me to design a printed directory in the format I would prefer. The "print forms" option is similarly frustrating. I would like to print my registration forms in a user friendly format for those without internet access to use, but I'm unable to format the forms to print with a desirable appearance.

I've been using ChMS software since 1996. Elexio is my fourth. I find it refreshing and exciting that Ministry Brands is tackling this niche and reinventing it for today's market. A much needed endeavor that takes both grit and vision! Elexio's product is relevant, professional, dynamic. And still evolving. While we always want our ChMS to do everything we need it to do (yesterday), I've yet to experience a software product that does. Instead, I am inspired by Elexio's demonstrated commitment to keep innovating, rolling out new features, making modifications, and adapting to the needs of their customer base. In the best ways possible, I feel like I'm contributing to their success as they endeavor to ensure mine in support of the mission of my congregation.

I appreciate that Ministry Brands is committed to offering an outstanding product, which means giving attention to everything big and small behind it: ongoing development to meet user needs, knowledgeable and responsive customer service, user-friendly applications, commitment to two-way communication and sense of team with user-Admins and congregational leaders.

Conversion from previous ChMS was bumpier than expected.

We have had a very enjoyable experience with the database. It has allowed for us to streamline our budget by eliminating duplicate services. It has also given us a tool to track attendance and become more engaged in retention efforts.

We enjoyed the user friendly interface and the ease of use of the software. It was also great being able to find a product that allowed us to combine services that we normally used two different companies for.

For me, I would like to see a drag and drop feature for adding members to groups. We would also like to see a system or workflow that would allow us to know each time that someone has given to the ministry and to be able to customize delivery options (text, email, or software alert). I would also like to use a variety of audio file types when sending voice messages. Finally, having more 500 credits (unlimited) for messaging would be a plus. We are a strong belief in communication and will find ourselves always exceeding the 500 limit because it simply isn’t enough.

Good reporting. Good at keeping track of giving, notes, demographics. Not something our congregation really liked but on the office end, it got the job done.

Elexio was a good church database in terms of the church side. When we used it, the congregation did not like the online user interface so many did not sign up or even bother to log in to look at it after our initial roll out. That being said, Elexio has some of the BEST backend reporting. It is so easy to customize and make a report got literally anything I could think of. The customer service was ok, they did always answer and respond to my calls. I did use an older version that was on a network, so we had problems with crashing butI believe they are all online now.

The crashing which was a problem a year ago but I do think they switched over to an online platform. The check-in was outdated. You could customize the look, but it still looked very old.

For a user of other databases it is much the same.

Only a few keystrokes are needed for the system to recognize those housed within the system.

The "upgrade" didn't appear as user friendly as the initial system. All modules "should" have been connected allowing for cross-talk before role-out. Some of the features within the modules do not allow for checking what was previously released -- i.e., when performing mass communication, the system tracks who sent a communique, but the user cannot go in to read what the information contained. Also if a user starts to type and has to switch to another application, the work that was started is lost.

The new database is much easier to read with larger font. The congregation enjoys access to the church address book.

I think this software can be simplified. There are too many choices and it gets confusing. I also do not like the fact that I have to log in to a different site for database, giving, and account admin services. I don't understand why they can't join these into one. Donors constantly have issues when they try to log in to their accounts and/or when they have to update credit card info. I usually have to just do it for them, which defeats the purpose of the self-serve software.

I am the administrative assistant at a church where they use the Elexio database. I had no previous training with the database when I began my position. I was able to teach myself how to use Elexio and learn basic reporting features. The customer service is wonderful. They are committed to helping you solve problems and work smarter. In the beginning, I had a lot of questions and have learned some great tips.

There is great training available through podcasts, videos, and articles. The software is easy to use with lots of options to customize your experience. They do offer one on one training and I would highly recommend the additional training.

The cost of training was more than we could afford.

the very best part about this program is that it is web-based. it is essential that we can use it on any device. Being able to assign prayer request through interactions is a big plus. Having the website forms integrate with our database and financial giving integrated with the database saves a tremendous amount of man-hours in manual input.

useless mobile app. Check-in is too cumbersome and not parent-friendly. reports are weak and lack ad hoc reporting

Having learned from the person who set it up on our system, I have a good grasp of the features and functionality. I still have more to learn and appreciate the tutorials, please keep them coming!

Fairly straightforward usage and when needed Customer Support is friendly and helpful.

Some features are more difficult to find in the program than others. making a call to Customer Support necessary.

Stay Away, Elexio has been a nightmare struggle for our church administration and their solutions and moves downgrade what they offer while taking more money.

Elexio's Legacy system lacked a few things but functioned well, there new system ChMS is a failure, it is the work version of a Church Management System I could think of and causes undo burden on the church making the switch.

Nothing in the new system is worth it, and they force you out of the existing system, you must change, and it is not an upgrade, it is a downgrade a few levels below where it used to be.

The learning curve is a bit sharp but the resources available are fantastic! The customer service far exceeds expectations! I have never worked with a company in any arena that has made me feel so personally cared for. Their attention to detail and followup has always impressed me!

The integrated platform. No other company offers this.

Some of the components are still not intuitive. More instructional videos may be helpful.

Elexio Database has been so easy for us to use and easy for our staff to learn. Their customer support has been very responsive and helpful.

Tracking of contact is key. Our pastors and staff are able to see in one place who has made contacts. Integration with Online giving has been key. Most important, it's user friendly!

Some of the report/search features can be cumbersome but the Elexio team is constantly working on streamlining their software.

This software is great in keeping all info in one place and has the capability of searches for particular data. Love that it can be used by others so they can be self sufficient.

It would be nice if the directory could be customized.

We love it!

Our church loves uses this and is constantly seeking to know more about it. Easy to use.

Taking the time to get more of our staff involved with training for it.

Elexio does what is says it will do. Versatile and has many good church management features. I hope the new online product moves forward with ease-of-use functionality.

It is based on a local database platform. Not GUI. No Windows Drag&Drop ability. This version will no longer be supported beyond December 2018.

happy with the product. easy to use. I like that can be customized to work for us.

ease of use. customizable.

no complaints.

It is user friendly and also easy to teach others in the group. If you play with it long enough you can figure out most anything you need to do. I love that I can input info from the ap.

More accurate attendance. More accurate giving reports. Online giving went up dramatically.

Dashboard, Elexio Giving, Ease of searching. Customer Support is great. Always prompt, always kind. Giving reports.

There is so much - my 10 hour coaching package was nowhere near enough. I am definitely not using it to it's full ability - there is just a lot. I am disappointed that I cannot link to the Elexio calendar through our website.

I liked that it was relatively easy to use. It had some great tools including some useful reports.

Mine was a different experience because the software was purchased prior to me joining my organization. It's a great tool for churches and organizations looking to keep track of attendance at events etc, but we needed a more robust donor development software so this wasn't the right tool for us.

Here's my wish list: I would like the online portal, app and desktop database to provide same features. It is confusing for my staff to tell them go to the online portal for groups & ministry teams... and go to the App for making a note or follow-up.... and go to your desktop database to see who has signed up for your class or send a group email that you want to be sure gets sent (since the large groups in the portal often get blocked) and saves a copy of the message. Online web forms wish list: easier to access submitted forms. That email alert that form has been submitted actually had the form information in the text of email. That it would be easier to organize forms, delete or hide forms that have expired. We still find it simpler to use Sign-up Genius to organize our schedule of Sunday morning worship volunteers, or other tasks. Follow-ups: Wish there could be an automated email reminder based on due date. I know we can run the report.