All Jotform Reviews
1-25 of 1,871 Reviews
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Lisa
2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed January 2024
Customizable Cost-Effective Forms!
Willissa
Verified reviewer
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Level Up Tax & Financial Service Experience
What I like about JotForm is that everything I needed was right there and it was very direct and not difficult at all. I did everything so quick and I am not an expert in any digital mor marketing.
CONSHonestly the only thing I didn't like about JotForm was that it only allowed me 10 people to fill out my forms however I learned about leaving a review to get free ones and other ways you could get more which is awesome.
Vendor Response
Hi Willissa, Thanks for sharing your excellent experience using our platform We are glad that all your needs are met using our platform. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied January 2024
Amber
Consumer Services, 1 employee
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
Jotform is perfect for small businesses!
Convenience. Free trial is very robust and pricing is affordable if we need to upgrade.
CONSSo far, I don’t have any negatives! I understand branding for free trial
Reasons for switching to Jotform
It was too expensive for a very basic form. Jotform met our needs even at the free trial level and works great!
Vendor Response
Hi Amber, Thanks for sharing your excellent review. We are glad that our platform fits your needs. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied April 2024
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Use fillout.com instead
Our overall experience with Jotform was abysmal. The one time we really needed the product to work, it didn't. Subsequently, Jotform support admitted there was a problem, but refused to refund us.
PROSJotform has a rich feature set but it is unintuitive and not worth the hassle to implement complex workflows
CONSthe customer service isn't even average compared to alternatives like fillout.com the tech is hard to use - building complex forms is not simple the tech is unreliable Jotform customer service do not take responsibility for failings PDFs seem to be a problem for Jotform
Reason for choosing Jotform
at the time it seemed to meet our e-sign requirements in a way other products did not.
Vendor Response
Hi, Thanks for the review. We’re sorry your experience didn’t match your expectations. Your feedback helps us do better. We want to look into this issue further and hope to resolve it promptly and accurately. Can you contact us through our Support Contact Form at https://www.jotform.com/contact? We’ll be happy to help.
Replied April 2024
Jake
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
What An Upgrade From Google Forms
Incredibly easy to use and looks professional.
CONSResetting of monthly submission limits takes a little longer than I would like.
Reasons for switching to Jotform
To get that professional look instead of using the generic Google Forms.
Vendor Response
Hi Jake, We are glad you had a great experience using our form builder to create forms. You can check your monthly limit reset in your account settings under usage https://support.jotform.com/myaccount/usage. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied February 2024
Richard
Religious Institutions, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Jotform Is Great
I have used it since its inception years ago. Whenever I need a new form that is where I go
PROSSo Easy To Use and you can start for free and continue until you need more features
CONSI haven't found anything I didn't like or couldn't use
Reasons for switching to Jotform
Jotform is much more intuitive than Publisher and I didn't have to pay for upgrades
Vendor Response
Hi Richard, Thanks for rating Jotform 5 stars. We appreciate your nice review and glad to know everything was seamless to you. If you have any questions, just let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Replied April 2024
Matthew
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2024
Jotform perfect for forms
Incredibly easy to set up and distribute forms to get information on our platforms. The operating system is very intuitive and has a very little learning curve.
PROSIt is easy to set up and integrate to our other platforms
CONSSome features are behind the paywall. It's annoying at times because the feature would be useful, but not used regular enough to up the price.
Reason for choosing Jotform
I alternate between the two depending on the situation
Reasons for switching to Jotform
It was recommended by a friend in a similar company
Vendor Response
Hi Matthew, Thanks for the excellent review. We are glad you are able to setup your form easily using our builder. Most of our features such as notification emails, integrations and widgets are available on the free plan. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied April 2024
J
Education Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
User-Friendly Conference Registration Platform
I cannot emphasize enough how thrilled I am with JotForm! As an event organizer tasked with managing conference registrations, I was on the lookout for a user-friendly platform that would streamline the process without sacrificing functionality. JotForm not only met but exceeded all my expectations. First and foremost, the user interface is incredibly intuitive. From the moment I started using it, I found myself navigating effortlessly through the platform. Building a conference registration form was a breeze, thanks to its drag-and-drop interface and customizable templates. Within minutes, I had a professional-looking form tailored to our event's needs. One of the standout features for me was the ability to set limits for the number of participants per session. This was an absolute game-changer, as it allowed us to manage attendance effectively and ensure a smooth experience for both attendees and presenters. Plus, the real-time updates made it easy to monitor registration numbers and adjust accordingly. But it's not just the features that impressed me—it's the overall experience of using JotForm. The platform is so well-designed and thoughtfully crafted that it feels like it was made specifically for me. I wholeheartedly recommend JotForm to anyone in need of a reliable and user-friendly form-building solution. Whether you're organizing a conference, collecting customer feedback, or anything in between, JotForm has you covered. Thank you, JotForm, for making my job easier and my events more successful!
CONSAlthough JotForm offers a free plan with basic features (which we're currently utilising), some advanced functionalities are only available with paid subscriptions, currently not within our budget. We'll be able to manage; however, as we don't need extensive form-building.
Vendor Response
Hi J, Wow, we're absolutely thrilled to hear that you're loving Jotform for managing your conference registrations. It sounds like it's been a real game-changer for you, and we couldn't be happier to have exceeded your expectations. That's exactly the kind of experience we aim to provide for all our users. If you ever come across issues, feel free to reach out to us from the Contact Us page at https://www.jotform.com/contact/. We'll be more than happy to help.
Replied April 2024
Beckie
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Surveys made simplified
We use JotForm for program registration and event feedback. Many of our users aren't tech savy and they are able to easily navigate JotForm.
PROSJotForm is not only simple to use, but simple to integrate with other products including our website and payment methods
CONSNothing - it has been a great experience
Reasons for switching to Jotform
We needed a more cost-effective solution
Vendor Response
Hi Beckie, We are glad you had a great experience with our platform functionality and features. Thanks for the excellent rating. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied January 2024
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Jotform best platform for creating forms
I been using Jotform for many years and love how easy it is to modify and create forms. I have tried other companies, and this one seems to be the best so far.
CONSI don't have any complaints, as it's much easier than other companies to create and modify forms. However, pricing can be better.
Vendor Response
Hi, Thanks for the excellent review of our platform. We are glad that you love how easy it is to create forms. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied April 2024
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
Custome forms
I dont know what i do without this it essential to my business
PROSi like how there are standard templetes and you dont have to take generate from scratch
CONSn/a i dont really dislike its helpful it helpful for everything
Vendor Response
Hi, We are happy to know that our platform fits with your business needs. Thanks for the excellent rating. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied April 2024
Mark
Higher Education, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2021
Build Powerful Web Forms in a Snap
I needed to quickly build an embedded form for my website. I registered for an account and completed building the form minutes later. After a few minutes of learning which CSS classes were applied to each form element, the look and feel of the form only took a few more minutest and it was pulling data to the spreadsheet.
PROSEase of use and ability to customize a forms CSS to my university's branding standards. Forms are simple and intuitive to build with many options. From standard short and long fields to file upload capabilities, JotForm has many tools to get the job done. Branding was easy to customize by having direct access to the CSS through the form interface.
CONSAt the time of use, JotForm's pricing structure wasn't optimal for my organization. We had a few users who needed to create and manage forms but we couldn't find a level of access that gave us what we needed. Overall, the structure that we needed was affordable for single use, but not for multiple users.
Reason for choosing Jotform
The functionality of JotForm and Wufoo allow us to support embedded forms from both platforms, along with Google Forms.
Reasons for switching to Jotform
We use JotForm in conjunction with Google Forms. JotForm offers more robust customizable CSS functionality to match branding standards of an institution. The branding allows a more consistent look and feel to be applied rather than a set of predetermined templates in Google Forms that don't match brand standards as much.
Vendor Response
Thanks for your awesome review. The ability to customize the form with CSS injection is indeed what most users like because you can do pretty much everything on the form design like matching your branding colors. Cheers!
Replied February 2021
Isaac
Program Development, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
An amazing multipurpose platform beyond just data collection
JotForm actually saved our project from collapsing. In the middle of a survey we had launched with a different platform, we were encountering severe technical issues that caused our data collection activities to completely stall. Migrating to Jotform not only solved all of those problems, but offered us features we didn't have with our previous service. Features that allowed us to cut down enumerator errors during survey administration, improve our agent remote monitoring protocols, and generally enrich the survey experience for our data analysts, survey respondents and field agents. It was absolutely amazing.
PROSWell, first is the ease of use.With Jotform, survey creation to deployment in a matter of minutes isn't just a marketing gimmick...... we were actually able to do it. The quickly customizable templates and very user friendly feel makes it a joy to work with. Also, when we first signed on, we were migrating an active survey from a different service (which was giving us a lot of technical issues) and the customer service support we received was absolutely amazing.
CONSResponse data was being produced as links instead of the intended .pdf forms we had hoped.....when we first launched. And we struggled a bit to understand what was actually happening, but we later figured out the cause and solved it. That has been the only record of any issue we ever had with JotForm.
Reasons for switching to Jotform
We had a few technical issues on the survey we were running that were causing delays.
Vendor Response
Thank you for sharing your great experience using JotForm. We are really happy to hear your overall satisfaction including your experience with our customer support team. Thank you and have a good one!
Replied August 2021
Elsa
Education Management, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Jotform is a great form platform.
I like the different ways the a form in Jotform can be embedded on other sites. Different CMS have specific scripts and Jotform scripts for embedding forms make it easy to adjust as needed.
CONSI would like the quiz feature to be a bit more prominent and useful. Additionally, I'd like to be able to use analytics to track features on the form.
Reason for choosing Jotform
I chose Jotform because the features and security were more advanced.
Vendor Response
Hello Elsa, Thank you so much for your positive remarks. It's great to know that you found convenient ways to embed the form in your website. As of the moment, we do not have any other quiz feature except using our Quiz Form app. Guide: https://www.jotform.com/help/289-turn-your-form-into-a-quiz-or-exam/. If you're looking for form analytics, here's a guide: https://www.jotform.com/help/425-understanding-form-analytics-and-ways-on-how-to-get-your-users-info/. We also have Facebook Pixel Widget that you can add in your form to trace your form submissions: https://www.jotform.com/help/1072-how-to-track-form-submissions-with-facebook-pixel/ and also Google Analytics https://www.jotform.com/help/1076-how-to-track-online-form-submissions-using-google-analytics/. If you have more questions, please contact us using our Support Contact Form https://www.jotform.com/contact/ so we can help.
Replied May 2022
Rhonda
Hospital & Health Care, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2022
Versatile forms
I am confident that the forms I create using JotForm are professional and functional. The surveys are what I use most often. I am not on site with employees to supervise on a regular basis, I send surveys to patients and their families to make sure that they are happy with the employee and that all required daily tasks are completed. I use JotForm to collect health data and if need be HIPAA compliant forms. I use a "2-in-1" laptop/tablet often, JotForm functions on that and my desktop computer. I get timely returns because of the mobile responsive forms. I would like JotForm more if the site was organized.
PROSAll forms are mobile responsive and a mobile app for Jotform can be downloaded on your phone. Forms can even be created on the mobile app. The desktop and mobile are similar. Choose from many themes and templates., choose from classic form and card form. Form fields are less restrictive. Manipulate forms by drag and drop. Widgets can be added to forms for e-signatures and check lists. Image slide is another choice. Forms can be automated and decrease workload. JotForm advises on how to get better response rates from your forms.
CONSI spend a lot longer than I want using JotForm. It takes a long time to find the right template, the right theme, and personalize them. The freemium plan is restrictive. The customer support team did not answer my questions or solve my problem. I had to ask another JotForm user how to even reach them because JotForm is unorganized.
Reason for choosing Jotform
JotForms mobile app and mobile responsive forms
Reasons for switching to Jotform
Google forms did not have a wide variety of options and form fields were restrictive. Making a form HIPAA compliant required a lot of time and effort.
Vendor Response
Hello Rhonda, Thank you for the wonderful comments. We are pleased to hear that our product benefited your company. You can go through our Form templates section here: https://www.jotform.com/form-templates/. Please note that our Freemium plan is to experience the features and services we offer in our form builder; hence we encourage users to upgrade their account if they want to have unlimited access to all the features. Jotform customer service is available 24/7 through our support system at https://www.jotform.com/answers/, with an average response time of less than 2 hours. If you have any suggestions, please contact us using the support contact form at https://www.jotform.com/contact.
Replied August 2022
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Great Form Builder in the market
Once I got used to it, Jotform has really been a game-changer for my business. I love that I can quickly and easily create forms to collect data from customers and clients without any programming knowledge. Jotform is so user-friendly and offers great customization options, so I can make forms look exactly how I want them to. Plus, the response time is incredibly fast. Highly recommend Jotform for anyone looking for a reliable form creation tool!
PROSI recently discovered Jotform and it has been a real game-changer for me. I love how quickly and easily I can create forms from scratch. They provide a ton of templates to choose from too, so I never have to start from scratch if I don't want to. It's super intuitive and user-friendly, so even the most tech-challenged people can create beautiful forms in no time.
CONSAt the beginning, I found the interface to be confusing and clunky, which made it difficult for me to create the forms I needed. Plus, once I did get a form created, the preview was sometimes buggy and unreliable. All in all, I can't recommend Jotform for anyone who is not a tech savvy and needs a dependable form creation platform.
Reason for choosing Jotform
JotForm was easy and has the integrations I needed
Vendor Response
Hi, Thanks for sharing your positive experience! We're thrilled to hear that Jotform has been a game-changer for you. It's great to know that our platform's ease of use and variety of templates have made form creation a breeze. We're sorry that you find some parts unreliable. There shouldn't be any problem now because we've made a lot of improvements since then. We kindly ask that you give it another try and let us know if you have any questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Replied December 2023
Mohamed Salah
Management Consulting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2023
Convenient & Easy to Use: My Experience with Jotform
Overall, my experience with Jotform has been positive. I find it to be a great tool for creating and managing web forms and I am happy with the features that it provides. It is easy to use and I can quickly complete tasks with the intuitive user interface.
PROSJotform has been an incredibly convenient and easy to use tool for me. I love that I can create and manage web forms without needing any coding knowledge. The user interface is highly intuitive and I find myself able to quickly complete tasks without having to search through menus and settings.
CONSMy only complaint about Jotform is that the free version has limited features and cannot be customized as much as I would like. I wish they had more features included in the free version so that I could take full advantage of what the platform has to offer.
Reasons for switching to Jotform
Jotform stands out from its competitors with its user-friendly interface and intuitive design. It is easy to set up and manage forms without needing any coding knowledge, making it an ideal solution for businesses of all sizes. Additionally, Jotform offers a wide range of features and customization options, allowing users to tailor the platform to their needs. This makes it a great choice for those who need more than just basic form creation capabilities.
Vendor Response
Hello Mohamed, Thank you for the positive feedback. We are glad that you like our no code form builder. You can fully customize the classic form using custom CSS. You can check this guide: https://www.jotform.com/help/75-customize-your-form-using-custom-css-codes/. Or get the full source code of the classic form. For more information, you can follow this link: https://www.jotform.com/help/104-how-to-get-the-full-source-code-of-your-form. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.
Replied January 2023
Anil
Verified reviewer
Automotive, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2023
A simple and inclusive resolution to transition towards a paperless environment.
Jot Form serves as a versatile solution for us, allowing us to create an employee enrollment form, as well as gather various data surveys. We've had a wonderful experience using Jot Form for these purposes.
PROSA user-friendly and appealing resolution that offers digital form and signature capabilities as well as efficient data collection features. The software also boasts seamless integration with third-party tools, multi-level approval workflows, and integrated payment options, all of which contribute to a more streamlined paperless environment.
CONSWhile the software's features are impressive, there are some limitations to consider. For example, tabular input questions are not dynamic and may require additional manual input. Additionally, incorporating an image field could enhance user-friendliness. Another factor to weigh is the relatively high cost of the software's license compared to other available solutions.
Reason for choosing Jotform
The limited features in Zoho forms as well as the integration scope in Zoho form is not that much advance
Reasons for switching to Jotform
The limited features in the Microsoft form as well as for the digital signature and the payment method integration
Vendor Response
Hello Anil, Thank you for sharing your positive experience with our platform and feedback. If you have concerns or suggestions, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help.
Replied April 2023
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great Product For a Small Company
Our experience with Jot Form has been amazing and has changed the way that we are able to operate as a company. We no longer need to rely on pen and paper to help manage our team out in the field. With the help of the forms, we are able to accurately track times and gather information from our caregivers as well as our clients.
PROSWe really like to use the forms to keep track of our caregivers times. We mostly don't use paper timesheets anymore, and we now have a hard paper trail not subject to the potential loss of any physical sheets of paper.
CONSOccasionally can't download PDF submissions. We depend on these to keep good records of our team mates times on particular shifts.
Reason for choosing Jotform
The price is more set in stone and the overall usability is just much simpler on Jotform.
Reasons for switching to Jotform
Just looking for a better option that was intuitive and easy to use.
Vendor Response
Thanks for sharing your positive review of our product. We are glad that you are able to utilize our platform for your transition to paperless. If you have encountered any issues, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.
Replied February 2023
Robin
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2023
Jotform Review
I have been very pleased with Jotform overall. I was able to get a 20% cut in cost by purchasing an annual plan. I do not recommend this product if one can get needs met by Google Forms. However, for those of us that need a HIPAA-compliant form creator, Jotform does the job well. If you choose to use Jotform, do not expect quick responses to any problems you might have. Although they have a good supply of "help articles," their menu for finding them need considerable improvement.
PROSI like the ease of designing a new form.
CONSJotform does not have live support. Waiting hours for a reply can be inconvenient and interrupt the flow of designing a form, and the usual response requests a screenshot of the issue one is having. This requires a second round of interactions that could be avoided if they had live chat or synchronous phone service.
Reasons for switching to Jotform
Google Forms is not HIPAA-compliant, and I needed a Business Associate Agreement.
Vendor Response
Hi Robin, We truly appreciate your feedback, as we are always striving to improve. We do have live chat support when you open your My Forms page. But if it is not there, then it means there's high traffic and the live chat is temporarily unavailable. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied December 2023
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2022
Been using this for years and Jotform has come a long way!
Great experience. The Jotform forms works with and without a website because you can just send people the link to any of your forms. For business owners just starting out, this is a great hack to get business coming in.
PROSWhether you use the free or paid version, you have access to templates that create professional looking forms.
CONSAlthough Jotform comes with templates, it did take a while to get used to using the software to create product based forms.
Reason for choosing Jotform
Jotform has more template choices as well as the ability to sell products.
Reasons for switching to Jotform
Over the years, Jotform added the ability to sell products with forms.
Vendor Response
Hello, We're so grateful that you took the time to share your feedback with us. If you need assistance with your form, please don't hesitate to contact us at https://www.jotform.com/contact.
Replied September 2022
Shilles Steven
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
By far the best form software
I've used many form software over the years and I always keep changing them due to limitations in functionality and features. Then I came across JotForm and I was impressed and thought to myself, why didn't I came across this platform earlier? Everything I need to start a small business and grow big is here on this platform and I don't need a separate tool/software to manage orders, contacts, customer submissions, staff sales submissions and more. Just one form, and it's JotForm.
PROSThis platform has all your needs to start off, from a regular form to a contract signing, orders managements, contact and more. Best of all, it allows you to integrate into most of the popular platforms seamlessly and it allows you to start small for free and grow big!
CONSI have not come across any cons yet besides that, the price is slightly high compared to other forms, but worth every penny due to the features in it.
Reason for choosing Jotform
Everything I need to start a small business and grow big is here on this platform and I don't need a separate tool/software to manage orders, contacts signing, customer submissions, staff sales submissions and more.
Reasons for switching to Jotform
Due to limitations in functionality and features
Vendor Response
Thank you so much for your nice compliments. We are happy to know that you find JotForm a worthy product. Cheers!
Replied May 2021
Christopher
Verified reviewer
Food & Beverages, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
The Most Powerful Form Builder Online, Anywhere.
Fantastic. From the limitless possibilities with the form builder to the knowledgeable Q&A support staff, JotForm definitely has a winning solution. I would recommend this for small and large businesses, from technical to food service, from cars to dress alterations, from vacation rentals to feedback portals. The people at JotForm listen to feedback and feature requests, I myself was able to have a widget updated after I found a bug that had previously gone unnoticed. You won't find a better combination of power, flexibility, compatibility, user-friendliness, and helpful support in such a refined package.
PROSIn short, everything. For starters, the ability to sign up for free and begin immediately creating forms that work within minutes is unmatched. I am impressed by the extensive amount of widgets that can be utilized for custom data entry, from QR code scanners to file uploaders to widgets that can perform custom calculations. The logic editor for controlling if and where questions, textboxes, widgets, etc. appear is very powerful and allows for virtually limitless form possibilities. I've used these to in conjunction with QR scanners to load pre-populated forms that allow technicians at my workplace to upload photos of machine issues, describe repair procedures, and even add parts used for repairs. Seperately I've also worked on forms used to report inventory / ERP data discrepancies that can be mailed to specific recipient groups based on which part of the ERP system is in question. I could ramble on about the endless customization with the design editor, the ability to do advanced back-end coding including the addition of dedicated HTML, PHP, and other code languages, the ability to integrate forms with everything from Google Drive to Airtable to PayPal, secondary integrations with Microsoft Flow, you name it. And the amazing thing to me is, the forms look stunning on desktops, tablets and mobile devices. And if you don't like how a particular widget looks, crack open the CSS on the back end and you can build pretty much anything.
CONSThe power and capabilities of the system can be a bit overwhelming to a new user. There isn't an easy tutorial to get you going right off the bat, so you're left searching at times for how best to accomplish a particular goal with your form. That said, the Q&A portion of the website is very helpful, and the ability to ask questions and get fast feedback more than offsets any initial disorientation. The only other con is the weak integration with Microsoft products and web-based services. I'm not sure what the issue there is, but it has been a hiccup during my integrations and projects. There are work-arounds for this, but those are weak as well. That said, JotForm is always developing new plug-and-play integrations, which means this is something that could be seen in the future. And they listen to their users' feedback.
Reason for choosing Jotform
Free to start, easy form builder, easy integration, endless possibilities, web-based, mobile-friendly (even has an app for Apple and Android), strong support.
Adam
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2021
Quick and easy form builder and data collection platform
We use Jotform for collecting internal and external user data in response to fast changing needs (e.g. requesting the health status of those returning from areas that have just come out of Covid lockdowns). The API means we can directly add responses to databases, while Zapier integration allows us to add response to spreadsheets for further analysis.
PROSJotform are always releasing new features to meet customer needs. The cost is relatively low compared to other offerings
CONSThe default form controls are somewhat limited, and there is an overall reliance on 'market'/3rd party widgets.
Reasons for switching to Jotform
Cost (lowed) and functionality (better)
Vendor Response
Thank you so much for your nice review Adam. To clarify, we have all the basic form controls available in the form builder and we also added a lot of fields with advanced features like Appointment, Signature, Products, Fill in the blank fields and etc. Furthermore, almost all published widgets are developed and maintained by Jotform even those widgets with integrations from 3rd party services like Adobe Sign, DocuSign, and more, and we also allow our users to create their own private widgets too. If you think there's any form control that we overlooked, let us know at https://www.jotform.com/contact/ and we would be happy to forward it to our developers for future implementation. Thank you!
Replied November 2021
Nader
Management Consulting, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great Solution
I’ve been using JotForm since November 2016 till now. It is really a great solution especially for people who has no coding experience. The ongoing enhancements introduced by JotForm since I started using it made it further useful to the extent that you may not need to use any other product to complete your task.I used it to gather data, ranging from simple to bit complicated surveys, as well as a standalone application that works perfectly to serve my purpose.Due to the nature of my projects, I sometime require to use multi-lingual forms, one of which is Arabic. To be honest, most of available products despite their effectiveness in English or other languages, they do fail when used for Arabic interface, which is a right-to-left language. This does not apply to JotForm, which almost shows the same performance even for Arabic language. Yes, some elements may sometimes do not support translation, however, some other workarounds using other elements do solve the problem, like using text elements, like labels for example, to overcome this minor issue.Generally, I would always recommend using JotForm, which is from my point of view a completely different experience.
PROSIt is a great, easy to use, reliable solution that requires no coding experience or prior knowledge to use. Creating and managing surveys and order forms is extremely easy and fast.
CONSOne of the recent enhancements introduced by JotForm is the signed documents. I believe, this module is not yet matured, as one can face some difficulty to delete unnecessary documents after submission, like testing and sample submissions for example. Yes, you may delete them at the end of the day, but by visiting some other sections of the application. I personally wasn’t able to realized this until I received a response from the support team. This needs to be considered by the team.Also, enabling the translation of some parts of the product will be useful. For example, product specifications for ecommerce elements (item listing).
Reasons for switching to Jotform
The previous product is too limited considering my purposes.
Vendor Response
Hello Nader, Thank you so much for your positive feedback! We're thrilled to hear you enjoyed using our platform. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.
Replied March 2023