All Bookee Reviews
1-25 of 40 Reviews
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Holly
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
The BEST Fitness Software!!
My experience has been excellent. We have been with Bookee from nearly the beginning and they have given so much attention to the user's experience. They are always really responsive and so attentive to your needs. And they don't charge for every little thing like some other programs, which is a deeply refreshing experience.
PROSIt's INTUITIVE, which makes it easy to use and navigate. It's easy to train staff to use it. It is sleek and modern and meets all of our needs.
CONSBookee really listens to their users and therefore are releasing new features all the time. It can sometimes be hard to keep up on what the new releases have to offer.
Reason for choosing Bookee
I liked the look of bookee's design. I also liked the people behind bookee and was willing to take a risk on a lesser known company at the time. I'm glad I did. They've been amazing.
Reasons for switching to Bookee
Mindbody was constantly up-charging me while making my life more difficult on their very archaic platform. My main goal was to find a clean, up to date, and new company that made the experience for myself and my users very intuitive and easy. People are not always very tech savvy so a program on the user end needs to be simplified while doing what we need. And on the back end it needs to be robust and intuitive at the same time. Bookee was exactly what I was looking for.
Dana
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Bookee is the best MindBody alternative
Fantastic. After 10 years on MindBody, I haven't looked back
PROSI love so much about this software. They have done a great job creating iterations that make sense- with Stripe, Mailchimp, and ClassPass that really works for where fitness is at today. The online and OnDemand piece allows me to have a hybrid model easily!
CONSIt's still new so there are growing pains, however the [SENSITIVE CONTENT] cares and addresses them as soon as possible.
Reason for choosing Bookee
Bookee far surpassed the competition in so many different ways.
Reasons for switching to Bookee
MIndbody was awful in so many ways. Outdated, didn't respond to new needs well.
Red
Performing Arts, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed November 2023
Class management
Feel pretty neutral, it's a great tool and I don't have many complaints but the overall design and experience could maybe be a little more elevated to give me a more positive experience.
PROSI can keep on eye on who's attending my classes and check students in easily as they come in.
CONSGoing through the calendar feature feels a little clunky. I wish it was easier to flips through filters with my schedule and the studio bookings overall
Reasons for switching to Bookee
Changed studios and this studio uses bookee
Evan
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
United Athletics Fitness - Bookee review
Overall positive experience with transferring from our old system. Everything is much easier to use and having the website, mobile app and admin end of the system being integrated together allows our team to provide and more cohesive experience for our members.
PROSEasy to use and set up. Member interaction and automation is very helpful or our small business time management. Mobile app is clean and easy to use along with troubleshooting member concerns
CONSNo hourly setting for staff payroll or percentage option for paying staff that are appointment based.
Reason for choosing Bookee
Bookee was the most cost effective fix to the issues that we had with our old system and also provided some features that would allow our business to expand.
Reasons for switching to Bookee
The old system was very detailed and involved to set up and use. Although it gave our company more control over the app and website it was very easy to make mistakes create larger problems. The customer service was not very responsive and because the app and our website were not integrated members found interacting with our business difficult.
Guy
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Lagree Red Review of Bookee
The most important feature of any booking platform is dependability. And in the 1+ years I’ve used Bookee, the system has never crashed, it has always been available and accurate. Also, the customer service is outstanding. Whenever I’ve had an issue or a feature request, Bookee has always addressed it in a timely manner.
CONSThe platform is still new, so it doesn’t quite yet have the CRM capabilities of some of the bigger, more expensive booking platforms, but they are making strides.
Reason for choosing Bookee
I felt Bookee was the best value for what I wanted in a booking platform and liked the fact they they are small and agile enough to allow some customization.
Sabrina
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Such a great software and team!
Bookee runs smoothly. Last thing I need is a headache from technology. With staff support and mostly ease of use, Bookee is very helpful
PROSI love the ever evolving updates and features Bookee creates. It shows innovation and they care about fitness businesses.
CONSThere are some features that could use improvement such a payroll, statistics, logistics, and payment processing.
Reason for choosing Bookee
We liked the new technology Bookee is using, and the fact that the team cares about their customers and software. Customer support, and constantly asking for feedback is very important.
Colten
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Bookee is awesome
I like that they are very flexible with the needs of the clients and constantly updating and making their product better.
CONSI can’t think of anything that I don’t like about the program
Reasons for switching to Bookee
MINDBODY was getting too expensive and promoting our competitors inside their app.
Roberto
Professional Training & Coaching, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Bookee App as owner
Overall, it’s affordable and clients have no issues with it!
PROSWhat I love about this app is how easy it is to use!! From booking to cancelling, it’s just simple.
CONSThe only thing I don’t like is the way members can’t prebook their classes ahead of their due date.
Reasons for switching to Bookee
The cost and hire way it is to use. And customer service.
Michelle
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Bookee Simplified my life!
Bookee has made starting my business so much easier and all in one place! I love the options to best serve my clients!
PROSI like the ease of use for myself and my clients! Easy to book, easy to purchase
CONSOverall I don't have any issues with Bookee, they are growing with the needs of their customers and I really like that.
Reason for choosing Bookee
Affordability and ability to customize to what best worked for me
Lisa
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
New to Bookee and finding it amazing
The transition to bookee was smooth. The customer services is fast, kind, helpful. They are receptive to things I would like to have added to make operating my business more smooth. My customers love the new app. All in all my experience has been nothing but positive.
CONShave not found anything yet, they have been fantastic.
Reason for choosing Bookee
less sales push and more conversation about what I needed the product to do
Reasons for switching to Bookee
Ease of use Expense of mindbody and lack customer support
Cicelee
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
Bookee = Smooth & User-Friendly
I really like how easy, smooth, and user-friendly Bookee is. And that's on both ends - the frontend, customer-facing side of the system as well as the backend, management side of the system, which I use almost daily. The system isn't buggy at all. It is amazingly and awesomely smooth running. Also, it is full of many features. Features to make the functionality better for you and your team; features to make the functionality better for your customers; features to make your workload less; features to help you evaluate and improve your business. And, they are constantly adding more features to the system to continue making it better and smoother. Bookee integrates seamlessly with many other applications that you need to run your business. As a result, Bookee makes your job easier. Lastly, the team was very attentive and helpful every step of the way during the system onboarding process. There was a lot of handholding throughout the process - and I mean that in the very best way. There was no point when I ever felt like I was on my own as I was setting up the system for my business.
CONSThere are a few challenges with Bookee. The schedule/calendar, from the customer's point of view, could use a little tweaking. When a class session is canceled, it would be better if it showed as "canceled" rather than being removed from the calendar. Deleting the canceled session from the calendar can look like the class is no longer offered which can be confusing to customers. Also, it would be great if the schedule/calendar had more viewing options, like an option that only shows the days that classes are offered and leaves "no class days" off the schedule. For example, if you don't offer classes on Fridays, it would be great to have a schedule display option that doesn't show empty Fridays on the schedule. Though Bookee is really good about considering requests to change the system, it can take a really long time for them to make the system changes that they agree to make. Technical Support acknowledges inquiries very quickly. However, they aren't always timely in resolving the problem you inquired about. Sometimes, they resolve issues in a very timely way. Other times, they are very slow to resolve issues. Account managers change often. In the last 6 months, I've had 3 different account managers. Though the changes have happened for understandable reasons, regularly having to pivot and adjust to a new manager makes it hard to build a relationship with them.
John
Design, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
The platform is continuously improving and the customer support is incredible.
Bookee has been mission-critical for my client's business and has not disappointed. While the software is great, the best feature is the incredible customer support. We've had a dedicated project manager from the start to help us get started and they've followed through with support and advice every step of the way—not just at the beginning. Their team is always very responsive, and moreover, have shown dedication to continuously improve the product. In just a few months they've rolled out a number of new or improved features with many more scheduled. Easily the most personalized, engaged, and effective customer support team I've seen for a SaaS product. Thank you!
PROSAs a designer and developer, the software was easy to integrate with our Webflow project. I used this for a business that required clients to be able to book multiple service types with different instructors at different locations. I'd had no experience with this type of integration and the setup was very straightforward. I'm in the Bookee dashboard on a daily basis and the backend UI is a pleasure to use.
CONSWhile there are are a few customization options for the front end, I would love to see more flexibility with customizing the front end user experience/design.
Reason for choosing Bookee
The setup seemed more manageable and flexible, especially as we still had a number of unknown variables for the business at the outset. The price was much cheaper, and the feature set on their website was clear and robust.
Crystal
Recreational Facilities and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
Love Bookee! Exited for more new features
As a Product Manager, I really took my time when selecting and comparing different booking and scheduling softwares, from Mindbody, GloFox, MarianTek, Bookee, Wellness Living, and 4-5 other options. Bookee really stood out as the winner with its modern, user-friendly customer facing UI, and sophisticated functionalities in the backend. Customer support is easy to access, and I love that they constantly have new features rolling out. As a customer, I feel heard.
CONSCustomer support hours are a bit restrictive, meaning weekends, and nights there is no responses until later. Some features were promised at initial onboarding but were never prioritized or rolled out.
Sean
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
A great service
Bookee staff was helpful and knowledgeable. They worked with my team very closely through each and every step of the way. You won’t regret choosing Bookee
CONSThere are a few features that were missing and are on their way. That being said anything we have asked for the have stated they will look into it. They are constantly upgrading their systems and making changes to the platform for better ease of use!
Reason for choosing Bookee
We liked the website building side of Bookee. It was nice to have a company that could be our booking platform but also help us build and maintain our website. It was this fact that ultimately got us to choose Bookee.
Tara
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Bookee beats MindBody and Wellness Living in every way!
The customer service and ease of use for Bookee has been incredible! We've been working with AB and he has been AMAZING in supporting us every step of the way. Bookee was BY FAR, the most transparent team to work with. We also love that the online portal embeds into our website making the whole process seamless.
CONSThe features that aren't available on Bookee seem to be in the works. There have been a few glitches with discounts and notifications but we're getting them worked out. I wish there was an easier way to grab links to specific classes or link to a certain date on the calendar. Other than that, we love it!
Reason for choosing Bookee
The customer service and ease of use 100%! We've been working with AB and he has been AMAZING in supporting us every step of the way. The features that aren't available on Bookee seem to be in the works and Bookee was BY FAR, the most transparent team to work with. We also love that the online portal embeds into our website making the whole process seamless.
Benjamin
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2023
Bookee Review from Personal Trainer perspective
I like the ease of being able to book clients and how the weekly schedule is formatted.
CONSI dislike the lack of informational knowledge about Health and Fitness provided by previous companies.
Jeremy
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Bookee Has Been a Great Software for Us
From using multiple Gym CRMs, this one has been the easiest and most convenient one to use.
PROSThe ease of scheduling, keeping track of client sessions, and creating customizable packages that best reflect the business and direction. Customer support is always on point; if a solution is unavailable, the bookie team can make it.
CONSThe bookee business app for mobile atleast can be improved on. The desktop version is top tier, but if the team can find a way to make things more accessible on the go, there will be more adoption from more users.
Sara
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2023
Bookee review
I love how people can book anything they want but their are issues with peoples memberships sometimes and I hate that I can’t run the proper daily reports and we also don’t have a QR code for gym check in still.
PROSBeing able to have clients book for multiple services
CONSNot able to run proper sales reports or assign commision
Reasons for switching to Bookee
Being able to book universally was what was most important
Kyra
Entertainment, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed January 2024
Yes to Bookee!
General UI is great, love the pictures that are involved with each class listed.
CONSPlease allow switching between studios in a more accessible way in the business app— I use Bookee through 3 different studios and it’s a hassle to logout each time
Chermaine
Health, Wellness and Fitness, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Easy to use platform
Easy to use for managing classes and schedules.
CONSNo cons at all, its been pretty easy to use.
Zoe
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
Studio/Physio review
Easy to use app and website. Clients report the app is very easy to use. Allows us to process payments.
CONSSome issues with the waitlist and clients not being notified.
Chong
Sports, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2023
Really recommend Bookee!
Bookee quality is consistently outstanding, exceeding my expectations every time
CONSmobile app sometime has bug. I sometimes need to delete and restart the app
Francia
Arts and Crafts, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
bookee for my yoga and dance studio
It is good, I feel customers get annoyed about all the info they need to get registered. Some things are not very intuitive or practical like the pricing of special events...
PROSStudents have a place to be able to see schedule and pay in advance
CONSsome features take a long time to set up or are unexistent
Reason for choosing Bookee
the other one was not available in Mexico
Jessica
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Best customizable software for my studio
The support you get at Bookee is top notch- They have answered every question I have come up with even from the 1st sales call. They also have different service options so I know the current needs of my start up business are being met and I also know I can add on as my studio grows. Many clients have said they love how easy it is to book a class. My niece stepped in to help me on our very busy opening day and she was able to add clients and sell merchandise seamlessly because of how user friendly and secure this platform is.
CONSI have not experienced anything I don't like about this product
Ryan
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Ryan Hill review
I like the ease of using this service. It is very easy to see members in our system.
CONSI wish there was a way to run a report for lost sheep. meaning showing a list of members that haven't been here in a while.