It has been so easy and our Crossbar Rep [sensitive content hidden] is so responsive and knows the system inside and out.

It is so easy to use. I like how it is a one-stop shop for us and the ability to message the customers for a specific program.

I would like for programs and schedule to be synchronized or an option to put that "program" on the facility scheduler and on the public calendar

It has been a great experience using Crossbar and I would never use any other product.

I have used multiple software for managing our hockey club and since we implemented CrossBar in 2016 it has streamlined our operations. I train people on this software all the time and they all catch on very quickly. This is by far the best sports management software on the market!

I have no cons. It addresses all of our needs. Over the years their staff keeps up with our needs and added features that we wanted.

It’s been very up and down in terms of transitioning. There have been many growing pains and some critical features that are missing.

I do think that for general user the website is intuitive and user friendly so it’s been good a good change overall for our league members.

From a managements perspective, I have found it’s missing a lot of functions that we previously had that are important. We cannot track organization membership (USAH number) unless the member is a participant so parents cannot enter their USAH number. There is not an easy way to email the current membership - need to filter by current team and email.

The pros definitely outweigh the cons. I would recommend the product.

I like the fact that within 10 minutes we had a operational site with post and registrations. The costumer service during the setup process was phenomenal and they were very patient with us and our questions. The look of the site is pretty good though I wish we could customize it a bit more. The communication with the teams is very easy and can be individualized.

In the payment processing, I wish we could print/email a receipt or an invoice to give to the parents after they have paid. The only solution I was given was to take a screenshot, which is not a very professional look. There are a couple of other small things but nothing that can't be navigated around.

Everything is better than our old registration website

Just the payment thing I mentioned earlier

Very positive use of this site. It has the features that we need and is really easy to use. Great job on the site design.

Ease of use and support are both great.

Would like to see some refinements on contact information visibility. Overall, the site works GREAT!

Switching over to crossbar has been easy and efficient thanks to the help of the crossbar team that is there to guide me. I find Crossbar to be more efficient for storing our company information and building our files all into one place.

Simple to build and organize content without the stress of designing each individual page of the website.

vocabulary of some the set content, example "Program, offer" etc is different than used to

Our experience has been very positive overall.

The crossbar website is extremely easy to set up and use from both an administrative and user perspective. It was also very eye catching and a great layout.

I wish the crossbar website had a way for families to digitally sign a document, or download and upload a document.

Overall our experience has been positive.

My favorite things about Crossbar so far are the ease of registration and payment collection. Calendar is user friendly and the website is clean and simple. Customer service is prompt and helpful.

Scheduler takes a bit to get used to. Some members have had trouble uploading documents.

It’s been a great transition so far! [sensitive content hidden] has been such a great help.

Easy setup, new modern site and app, but most of all the support from our account manager has been outstanding!

So far not a ton. I do wish coaches/team managers could do a little more with managing their schedules (repeating things, cancel of home facility events).

The software is great. But the people are even better. Not only helped us through configuration, but we added Google Workspace for Non Profits and embed HubSpot forms for us to contact alumni, fundraise, etc. Really solid experience and our site was up in less than 10 days.

The software is built by hockey parents so it's perfect for us. Easy to set up leagues, tourneys, teams, events and schedules to keep everyone aligned.

Took a little time to figure out the structure, but once you do you can clone seasons and move seamlessly.

Overall Crossbar has been easy to work with and we are happy with our decision to move to this platform.

Set up and ongoing management has been a breeze and support has been responsive and helpful.

Manual management of members could be more robust

Highly recommend this company and will be returning next year!

The customer service is top notch! My questions were answered quickly and I never felt like I was bothering anyone. The drop down options make it easy to set up our league.

There wasn’t anything I didn’t like. It took some time to get accustomed too but that would be the case with any program

Crossbar started out as a hockey-focused solution. You can still feel this purpose-built craftsmanship in the scheduling tool that's years ahead of other sports management applications. Since then, Crossbar has applied that same level of deep thinking to the payment system, team management, registration, and website building functionality. While many other companies seem to be focusing on how to raise capital or flip, Crossbar is quietly focused on making their software better and serving their customer.

Crossbar's mobile apps continue to evolve and get better versus its competitiors. The team that develops the software continues to make great progress and enhancments nearly every quarter. If there is something your Club needs, I have found asking for it can get it on a roadmap for future development.

Overall, has been great. We've had a few hiccups but the crossbar support has been exceptional.

Back end has improved time/efficiency for many officers. Clean look. We haven't got to try out tournament features yet. Hopefully some day soon.

I would like some additional features around volunteer hours to clear out/reset after a season. Some color coding for parents to apply to each team for their players. I would love to have/see a development schedule to see upcoming features. The more information available to have for the board members the better.

We needed a digital platform that would combine league management, communication, and registration in one tool. Crossbar has revolutionized how we manage our leagues and summer teams.

There’s nothing I like least. We appreciate having a partner who continually works to improve the product and will listen to our input.

Our organization recently started using the platform and it's made my tasks much easier in many ways.

Lots of the features are user friendly like the registration reporting and web page management. Updates to player accounts for payment plans is very easy to utilize. I also like that USAH # and basic contact information is built in automatically to all registrations.

I wish there was a way to track dates of offers and dates offers were declined for better record keeping. I also wish that the downloadable spreadsheet for registrations included a column for the registration age groups.

Crossbar is critical to running our organization. It allows us to keep our members informed with all the information at their fingertips. As an administrator and scheduler, it is crucial that I have am able to easily import all practice and game schedules, make adjustments as needed, and communicate with everyone effected. Crossbar allows me to do just that, and with ease. Setting up registration, managing payment options, and organizing team rosters is also seamless in the Crossbar Dashboard.

When viewing an individual player, it sometimes takes multiple click to get to all the information about that player. Consider adding more information to the player's page.

We've enjoyed using CrossBar and have started to switch our other organizations.

The ease of setting up the website and taking registrations.

The calendar. It needs to be color-coded. I also don't like not being able to repeat events, it creates a lot of scrolling up and down.

As an organization we all made a switch to Crossbar. While challenging at first, the customer service has been great and available for all of our questions. I Ike the email to chat feature and the clean look of the home page.

The functionalities of finding overall links are challenging. Once we have tutorials it’s much is but it’s not as user friendly at first glance. Again, just a new change that we will learn and adapt to and I’m sure we will find it better than we had before.

Having one system that monitors everything is much easier to working with many different systems.

The Crossbar software has allowed us to react to the creation, maintenance and communication of our 65 teams very well. We have grown a lot due to our adapting the Crossbar system into our organization.

Obviously, there are some things that could be improved while searching and using the system, but they are small when compared to the benefits of the system.

Overall it has been a good experience and has met our needs

Ease of use and functionality. Layout and design as well as fantastic customer service!!

Scheduling is somewhat cumbersome and having to go back and forth from dashboard to team etc.

I love how versatile the program is, our news features, membership updates - all able to get out to our registered users very quickly

Looking to utilize the Volunteer section more, only thing that would make this easier for us is to have a volunteer profile (person without a player in system)

Ease of the site although there are some quirks that need to be worked through

Availability of someone at times when help was needed. Geared more towards hockey not so much other sports

Excellent customer service, easy to implement.

Easy registration and payment processing, makes communication easy.

The scheduling feature could use an upgrade, but it's manageable.