Calibration Management Software

4.46 / 5 (28)

About Calibration Management


Indysoft Calibration Management is a hybrid maintenance management solution that caters to businesses of all sizes across various industries such as aerospace, aviation, manufacturing, research and more. Key features include compliance management, multi-station management, asset management, label printing, due-date tracking and statistical-data reporting.

Indysoft Calibration Management offers users a process-modeling engine that allows them to re-configure the event-driven workflows with checkpoints, rule sets and documentation at various points along the equipment path. It also provides users with a centralized dashboard, process flowcharts, foreign-language support and multiple views and sessions.

Additionally, IndySoft Calibration Management supports integration with Firebird, SQL Server, Oracle and MySQL databases. Services are offered on a monthly subscription basis. Perpetual licenses are also offered to users for a one-time fee.

The solution can either be deployed on-premise or hosted in the cloud and offers support via phone, email and an online knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

28 Reviews of Calibration Management

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(15)

4 stars

(11)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 28 reviews

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January 2018

Michael from Cincinnati Precision Instruments

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

IndySoft has revolutionized our ISO 17025 metrology lab and keeps us organized and flexible.

Customizable business workflows, enhanced customer management, comprehensive asset tracking histories.

Pros

We have used IndySoft for the past 10 years to fully manage our ISO 17025 commercial metrology lab as we service a very large and diverse customer base nationwide. What we like most about the software is the ability to completely customize our workflows to mold the processes around our business, rather than conforming the business to how the software operates. The capability of fine-tuning the customization with custom scripts and programming is unmatched by any other calibration software we've come across. The support from all staff, consistent software updates and fast response to any issues has never faltered over the years, and we remain confident that IndySoft is the best solution for our business needs.

Cons

For some of our users who are less technically-inclined, the software can seem daunting for performing what might be considered basic functions. Tasks can sometimes be buried under a deep layer of menu options but with the recent addition of a fully-customizable Dashboard interface, these tasks can be more exposed as needed for ease of access.

As with any software updates, occasionally bugs are introduced that did not exist in prior versions. Most often, these bugs are minor but we will occasionally encounter bugs after updates that adversely affect our production. Luckily, given IndySoft's responsiveness, these issues are usually quickly addressed and rectified in a reasonable time frame. Given our experiences, we approach every published update with caution and maintain a test environment in order to fully vet each update before deployment to production.

Response from IndySoft of IndySoft Corporation

Replied January 2018

Hi Michael! Thank you so much for the 5-star review! We appreciate you taking the time to write a detailed review to let others know about your experience with IndySoft as a long-time customer! -Heather

January 2018

Greg from Houston Precision Fasteners

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

IndySoft is absolutely the best calibration management software I have ever used!

IndySoft has streamlined calibration for me at two separate companies, helping me to pass through seven major calibration audits without a finding. It has made it much easier to log and document calibrations both internally and from external vendors. It has unlimited storage for documents to each piece of equipment and allows you to organize those files per each event entry. The interface is very user friendly and can be customized to your organizations exact needs. It is packed with powerful data searching features, and amazing controls that allow your company to decide the exact flow of that equipment must follow during its calibration process. You can link your company's calibration procedures directly to each piece of equipment. I have used other software packages like Gage Control, Gage Trak, and EnGage, and of course the often used Excel, and none can come close to the function of IndySoft. This software is very powerful and just keeps getting better!

Pros

IndySoft is incredibly user friendly, straight forward and packed with powerful customization features. It allows your organization to determine exactly what features and level of database access each user has. As an administrator you have full access to change any data that needs to be cleaned up. I have used this extensively to rebuild two separate databases filled with errors. If you are halfway technically minded and know the right questions to ask, IndySoft support is quick to answer and resolve your technical issues. The learning curve for this software is small, as it is very intuitive with its fully interactive and customizable Flowchart interface on its home page. Most users can perform all of their functions from two main screens "Home" and "Equipment View".

Seaching your data is very simple with IndySoft's easy to use SQL search statements that you can select from a drop down menu.

IndySoft is built with traceability in mind. Every change that an end user makes is recorded in its Events history. Even if a user has system permissions to delete a history record, a hidden history log records this change with Who, When, and What information permenantly logged. It's auto generated Stickers, Certificates and packing slips.

Then there is the huge benefit of Mass Updates that you can perform on your own database. While this feature is limited to System Administrators, it makes the correction of bad data im-ported from from a competing software so VERY easy.

Cons

The only thing that can sometimes be inconvenient is that the software's two main data trunks, "Equipment" and "Events" do not talk during SQL searches. Other than that I do not really have any cons for this software package. This is not to say that it is perfect. It is not. That is what continuous improvement if for. But I believe that IndySoft is constantly working on making improvements. Most of the short comings I have encountered in my usage, IndySoft support has been able devise a highly serviceable work around that could be added to my application. Like when they wrote a script to auto fill the "description" field from three other fields. This one script greatly improved the consistency and search-ability of my database.

Response from IndySoft of IndySoft Corporation

Replied January 2018

Hi Greg! Thank you so much for the thorough and detailed 5-star review! I appreciate that you have had experience with other vendors so that you have had the opportunity to compare them first hand and love that you found IndySoft to be the best! Happy New Year! Heather

January 2018

brad from Emerson Commercial and Residental Solutions

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Best Metrology software in the business! We run the whole lab off of the software. Great support.

Record keeping. We run the whole lab on this software. From supplier control to Document control systems and corrective action. Huge benefit in being able to link all these systems together. You could adapt this software to anything.

Pros

Configuration. Being able to adapt the software to the needs of the lab while staying in the framework of the application. Not that you need to change that much out of the box.

Cons

System does not support electronic signatures from customers at time of pick up. Would like to see a system that allows for signatures such as FedEx, UPS. Customer comes to lab and can use a signature pad to sign for equipment picked up. On-Site or delivery would allow for signature that customer received the equipment or service.

A Gage InSite lite could be used on a Tablet PC that is synced with the application to allow for this.

Response from IndySoft of IndySoft Corporation

Replied January 2018

Hi Brad! Thank you so much for the awesome 5-star review! We appreciate you letting others know about your experience with IndySoft, so as a thank you we are going to add the electronic signatures feature you are requesting! Well, it was actually in our product development plan already, but we still do send you our thanks! Keep an eye on our release notes in the coming months to see when the feature is added! -Heather

December 2017

Scott from Merck Animal Health

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Product is very easy to use. We have been using IndySoft since 2014.

Pros

User friendly, customizable, great customer service. We are not a Calibration service provider. We use this in our plant and we have outside Calibration service providers work in our system to perform our calibrations. The staff at IndySoft customized the system for our needs. Our contractors find it very easy to navigate within the system. We are currently looking to add additional Calibration certs for some filter testing and have found the support and flexibility of IndySoft and the development staff a joy to work with. Very professional and customer service oriented.

Cons

I have not found anything on this system that I do not like. If I had to pick one thing it would be the online help menu. It is not easy to find the topics I am looking for by using the search "Key word" function.

Response from IndySoft of IndySoft Corporation

Replied December 2017

Hi Scott! Thank you for the awesome 5-star review! We appreciate you taking the time to let others know about your experience with IndySoft! I will pass on your kudos to our support and development staff! I hope you have a great new year! -Heather

January 2018

Vincent from Atlantic Scale Company

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

January 2018

Overall, the best asset management/calibration software out there.

Organization and process efficiency.

Pros

Flexible, powerful, and can do just about anything. The customer support is the best I have experienced with software. Highly customizable and can adapt to changing business practices easily. Once set-up correctly, it is efficient to use and provides a high level of organization even with large amounts of customers and equipment.

Cons

Can be buggy at times. Have the ability to personalize, but that is often lost as the default views. Permissions do not work as expected sometimes. Workflow customizations can be difficult to understand and implement. Some set-up and features are not very intuitive. Often times I'll have to call to understand how to use certain features - but the customer service is the best and never give me a problem when I have to call often.

Response from IndySoft of IndySoft Corporation

Replied January 2018

Hi Vincent! Thank you for taking the time to write a great review! We especially love to hear kudos given to our support team, I'll be sure to pass on your nice words to them! -Heather

January 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Lots of power, features, and functionality. Can be non-intuitive to use and difficult to implement.

Pros

Lots of features and functionality. When we are looking for a new feature, it is usually there hidden under some rock. Customer support is now quite good. It seems there are a number of positive changes that have occurred in the last year or two in the company, product, and support.

Cons

The documentation / help files, while extensive, still do not do an adequate job of documenting everything that is in the product. The Uncertainty Module is very difficult to implement especially to thoroughly handle all conditions and calculations can be very slow. Initial implementation was very difficult & training was poor.

Response from IndySoft of IndySoft Corporation

Replied January 2018

Thank you for taking the time to write a review! We have really focused on improvements to both the product and support over the past couple of years, so we appreciate that you have noticed a change! I hate that your implementation and initial training were not ideal, but our customer satisfaction rates have shown that we have made great improvements in those areas as well! -Heather

December 2017

Leo from Donaldson Company

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Great software

Total tracking of calibration

Pros

Ease of use and customer support. We use daily to maintain Global labs.Global Calibration management for accurate, repeatable, unassailable data
o Improve visibility globally

o Visibility showcase Corporate Technology Metrology Group

o Drive global industry test standards

o Standardize lab practices

o Develop and Utilize State-of-the-Art test methods to provide the most useful, representative, and repeatable results.


Cons

At this time IndySoft is working great for are use. We are going Global with IndySoft as are main calibration support. We are looking at Maintenance Tracking system in IndySoft to track all test systems.

Response from IndySoft of IndySoft Corporation

Replied December 2017

Hi Leo! Thank you so much for the 5 star review! We love hearing from our happy customers and appreciate you taking the time to let others know about IndySoft! Happy Holidays! -Heather

January 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

5.0

January 2018

Indysoft is a robust and very flexible software

The software helps us be competitive in the calibration market offering convenience of using Dataview keeps us at pace with most competitors

Pros

It has the capability to tailor to different needs of every customer out there. We deal with various industries from Aerospace to BioPharmaceutical and Indysoft has the flexibility to meet different requirements. The company does not stop developing the software to keep up not only with technology but the constantly evolving quality regulations

Cons

The steep learning curve is the most challenging part of this software and it is also because of its flexibility to be customized being the reason why. The company should improve the Help Manual (for advanced users including report customization) and provide more information

January 2018

David from BMW Manufacturing

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

IndySoft is a full service calibration management software system.

IndySoft has made my life much easier as a calibration lab manager. For me it saves a lot of time and makes my daily duties much more efficient. I looked at other CMS software and nothing compares to IndySoft in saving time and money.

Pros

IndySoft offers so much in one package. The company is always updating and making the software better for it's users. Customer service is top notch and quick to respond.

Cons

Like any sophisticated software system, there is a learning curve, but IndySoft offers great training and is always willing to help even years after you have purchased the software.

Response from IndySoft of IndySoft Corporation

Replied January 2018

Hi David! Thank you so much for the 5 star review! There is no better compliment than to hear how IndySof