All Coastr Reviews
1-12 of 12 Reviews
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Derek
Automotive, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
The Best Rental Platform in the Market I have used
First Class, always available to help and meet for discussion
PROSEase of Use, Customization, Help from Coastr design team, always releases to improve system based on feedback.
CONSNone at the moment, all has started well
Reason for choosing Coastr
Forward thinking, innovative, always improving.
Vendor Response
Thanks so much Derek! Much appreciated.
Replied July 2022
Kully
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Coastr Review
Have to say its been a pleasure to work with them, they listen well and always deliver above what is expected.
PROSI like that they have thought about making it easy to use but have all feature the features other leading rental software platforms.
CONSCan't say there are any as they always take on and feedback and suggestion and implement in a short time.
Reasons for switching to Coastr
Having a lot more flexibility and ideas taken on board and actioned and tailoring system to our needs
Vendor Response
Thanks so much Kully, we really appreciate this.
Replied November 2021
Risa
Automotive, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Commendable Support
Our overall experience with the team at Coastr was really great. It was the first time in all the years that I have been dealing with software suppliers, that a team was so supportive to assist in onboarding a client in a very niche industry.
PROSRate developmentFleet profilesOnline Booking questionsWebsite linking
CONSInvoice billing line item and multi billing per RA
Reason for choosing Coastr
Rate capability and online integration
Vendor Response
Thanks Risa, we are glad our support team was able to assist to your liking.
Replied September 2023
Katherine
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Highly recommend
When I moved over from a ‘paper based’ system, it was seamless and I had one-on-one support at every turn. Unrivalled pricing and customer support. Regularly implemented updates, based on user experience. Fantastic product.
PROSStraightforward setup/implementation. Fully supported throughout the process. 24/7 cloud based access.
CONSNo major drawbacks so far, not all features in use in my business.
Reason for choosing Coastr
Ease of use / user friendly
Vendor Response
Thanks you so much for your kind words Katherine. We are happy when our customers are happy!
Replied December 2022
Redwanul
Automotive, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Coastr review
My aim is to go contactless/digital and with Coastr I think this will be possible. They know what they are doing and what is required in the rental industry.
PROSThe product is easy to implement into my day to day business. The fact all of my day to day softwares such as billing, vehicle tracking & inventory is all in one software which reduces my cost and run the business knowing I am only dealing with one company who is providing all of these services for a small fee.
CONSAs I am a mobile company I may not have my desktop with me at all times and may need to process a booking from my mobile app which I believe they will be implementing this year.
Reasons for switching to Coastr
Mocheck only creates a rental agreement & damage form and does not do what’s required from a traditional rental office.
Vendor Response
Thank you Redwanul, really appreciate it!
Replied March 2021
Graeme
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
it's getting there.
It's a good system for being so young it's got some small things needing addressed witch are getting looked at or fix already. The Coaster Manager we have it's Amazing nothing is ever a problem !
PROSThe easy of navigation the system and the use of the app.
CONSRental Agreement layout.. but it's getting sorted in Q4 2023.
Vendor Response
Thank you so much for the feedback Graeme. We consistently work on feedback from our customers and grow the platform with you and for you. We hope you will like the new Rental Agreement coming end of year!
Replied October 2023
Richard
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Superb
The customer support simply cannot be faulted. Great people.
PROSIt gives you instant access and availability of fleet.
CONSTakes time to set up but is fine once all the hard work of initial input is done.
Vendor Response
Thank you so much Richard. We appreciate your feedback and will strive to speed up the setup process.
Replied April 2021
charles
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Loch garage
It has made van bookings more professional, and aftersales have been excellent with help and advice only a phone call away.
PROSTime saving and all the information that can be collected and accessed with ease is priceless.
CONSIn the app when booking back in there is no reference to the miles out and miles back in , would be good if you could have this set up to take payment for excess mileage directly on the app and print receipt .
Vendor Response
Thanks Charles, really appreciate it. We have listened to your feedback and the feature will be available to you in two weeks time.
Replied August 2021
Mohammed
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Review
The wholes system is very easy to use and I would definitely recommend this system to other rental firms. [SENSITIVE CONTENT HIDDEN] the sales executive is very helpful and will go out of his way to help you so very happy with the service
CONSEverything is very good I do not have an negative feedback
Vendor Response
Thanks for the kind words Mohammed, really appreciate it.
Replied March 2021
Fredrick
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Great for transitioning and organizing
The dashboard makes it really easy to run day to day operations.
CONSI have not experienced anything I do not like about the software as of yet.
Vendor Response
Thanks so much Fredrick, really appreciate it.
Replied July 2022
Bamila
Automotive, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great app
This software helps our team with admin and gets our bookings done efficiently:
CONSNothing at the moment the software is expanding
Vendor Response
Thanks you Bamila, really appreciate it.
Replied March 2021
Carol
Automotive, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Carol Baldwin - Herd Hire
Supportive, professional in all departments I have had the pleasure of dealing with. Staff takes time to understand our needs and offers solutions at no additional cost.
PROSEase of use. Great functionalities. Level of support from the team whilst trialling and the commitment they provide to ensure the software is tailored to your business needs.
CONSThere is nothing to dislike. I feel Coastr have identified pitfalls from competitors software to offer a slick system that is always evolving in new technology.
Reason for choosing Coastr
Our current product is dated and we require a system that will support the business growth going forward. We believe Coastr product will provide this service, along with updated functionalities which are pivotal to our business.
Vendor Response
Thanks for your kind words Carol
Replied January 2021