I was beyond irritated at that point. We paid for a setup and we have to do the file conversions too.

We continue to have technical problems and are unable to login. This is causing major problems for our dispatchers.

The entire staff is understanding to our needs and quickly recommends the best way to use the software to best benefit our needs.

The software is very user friendly and integrates with Quickbooks very well.

Not mobile friendly for the office side, terrible tech support, unable to import data from Housecall Pro, price is higher than other systems and doesn't offer anything special.

We have saved  money, less paper, less toner, employees have more time work due to not having to fill out paper invoices, not having to scan invoices or mail them out.

The program is very  user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side.

All in all, it is a great tool that can be as simple or complex as you want it to be.

Again only thing I disliked was crashing during mobile.

They have a good thing going, but really need to work on service interruptions, along with better training of tech support.

I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself.

Like that I can keep better track of profitability on individual projects.

Glitchy, overpriced and a complete disappointment.

We most liked the scheduling aspect of the software as well as the integration with Quickbooks.

I've recommended it to several colleagues in the service business. While no software is a perfect fit for all companies, FE is always listening to the users and making improvements.

Quick and easy invoicing. Like how easy and fast it is to create quotes.

Since day 1, working with FieldEdge has been a delight. Every person we have encountered has been positive, knowledgable and helpful.

I like that they have training videos and when I need something tech support is pretty fast to help with what they can.

Relationship continues to get better and better. The addition of 1 on 1 relationship managers has been a great addition for us.

Increased revenue, more satisfied customers, more quality reviews from customers.

Great software for a smaller company & cost effective.

The Reps are very friendly and knowledgeable and super quick to respond. Each user can customize their settings to maximize the ease of use.

You cannot click on a time slot in the dispatch board to initiate a scheduled work order/job. When you e-mail a quote to a customer the customer has no way of approving that work order.

Everything takes 20 extra steps to complete support is useless techs hate it information is lost connection with quickbooks is a major issue. WHAT YOU ARE SOLD IS NOT WHAT YOU GET.

I only had a couple problems with uploading a ticket but FieldEdge was able to assist with correcting immediately.

I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well.

SENSITIVE CONTENT HIDDEN] was our trainer and from our first call with him we started experiencing problem after problem.

The implementation was fairly seamless, and the support staff is phenomenal. The software has been great in allowing us to generate more work and provide a more enhanced service to our customers.

Feeling spoiled so when there is a lag I tend to loose my POOP. Rep talk for being impatient).

Overall, we have loved the software. There is another one that we like better but being a small company we could not afford it.

Has many great feature in the price book and dashboard. We can see almost instantly how profitable we are being.

Ability to track work order history, and labor. Year end reports are helpful for figuring budgets for each division.

I always have a excellent  experience working with workhub, the customer services is always there to help me if i have any question or concerns.

I have used other systems in the past but the freedom of customizing the work has been a godsend.

Staff was very responsive and patient with us as we earned to navigate the system.

I love the WorxHub and the improved efficiencies in our department related to using WorxHub.

Ease of use, ability to customize any of the apps.

The ease of use and the intuitive nature of the software. The staff at Dude is great and always very helpful.

Ease of use and ability to quickly create or edit work orders and particularly preventative work orders.

There are some features that are badly needed that were overlooked when the software was made. They are working hard to incorporate them however.

I like the fact that is can be used with different modules that are integrated with each other.

TheWorxHub provides all the features we need to have a successful preventive maintenance plan. The work order features are especially nice to track routine and special maintenance needs.

I have had an amazing relationship with the whole WorxHub team from tech support to engineers. Everyone is passionate about both the tool and their customer service.

Ease of use, easy to access reports and excellent support.

The integration went really smoothly and the residents are happy.

As of now our staff sees me in passing and they tell me when something is wrong so I have to create work order and take it out. I believe I click my mouse 22 times to complete a work order.

Worxhub helps so much with compliance and keeping us in the good books with the government. It provides great evidence when needed to show that our systems are well maintained.

They are constantly updating to make it better and it is user friendly to use. I am very impressed with Dude Solutions.

I like the ease of implementation and use. I like the ongoing innovations that have been made over time.

The reports are difficult to navigate and create.

It is very reliable and helpful in problem solving as well as budget planning. It is very useful to the front line worker and the senior manager.

Reporting is clumsy and unless you spend allot of time looking or trialing reports its difficult to get the end result your looking for.

The customer service support is great. I love that I can chat with anyone at any time and i get an immediate response.

Support & investment; consistent product improvements, new features, and very focused on listening to customers to improve TheWorxHub.

It's really nice to pull a report to see workload analysis or asset information. Most of the reports are really helpful.

US Dollar

The #1 software to run your entire business.
FieldEdge by Xplor is a cloud-based field service management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The field service software allows companies to manage business operations remotely with features including customer service, scheduling and dispatch, invoicing, service agreement creation, customer history tracking, customized reports and analytics and more.

The dispatch board feature provides users with suggestions for work order management and service call assignment based on the technician’s skill set and expected location at the time of the job. In addition, FieldEdge helps streamline and automate the billing and scheduling of services. It offers integration with QuickBooks.

FieldEdge also comes with a native mobile app for technicians that allows techs to access their items, tasks, services, and materials on-the-go. The app also features a customizable price book that helps techs present different pricing options to customers which enable businesses to manage revenue generated. The system is also iPad compatible.

Support is offered via email, phone and through a blog for basic queries.

LongDescription

Labor Rates

Work Order Creation

Electronic Payments

Payment Processing

Mobile Alerts

For Locksmiths

Customizable Reports

SMS Messaging

Dispatch Management

Job Costing

Contract/License Management

Task Scheduling

Electronic Signature

Credit Card Processing

Invoice Management

Customer Database

Recurring Appointments

Job Management

Customizable Fields

Scheduling

Data Import/Export

Mobile Signature Capture

QuickBooks Integration

Technician Management

Mobile Access

Inventory Tracking

Real-Time Data

Routing

Historical Reporting

Client Portal

Preventive Maintenance

Service History

For HVAC Companies

Workflow Management

Real-Time Updates

For General Contractors

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Cost Estimating

Estimating

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Customizable Templates

Mobile App

Billing & Invoicing

Customer Management

Accounting Integration

Interaction Tracking

Real-Time Reporting

Customizable Branding

Automatic Backup

Inventory Control

Contact Database

Online Time Clock

Equipment Tracking

Customizable Forms

Payment Collection in the Field

Job Tracking

Quotes/Estimates

Prebuilt Assembly

Drag & Drop

Customer History

Change Order Management

Third-Party Integrations

Maintenance Scheduling

Inventory Management

For Plumbing Industry

Location Tracking

Third-Party Integration

Employee Management

Time Tracking

Performance Management

Activity Tracking

Data Synchronization

Route Optimization

Knowledge Management

Calendar Management

Collaboration Tools

Data Capture and Transfer

Customer Portal

Productivity Analysis

Multi-Location

Price and Cost Calculations

File Storage

Real-Time Notifications

Online Booking

Reminders

Time & Expense Tracking

Chat/Messaging

Job Scheduling

Prioritization

Secure Data Storage

Checklists

Purchase Order Management

Status Tracking

Document Storage

FieldEdge has a contract-free monthly subscription pricing model.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

FieldEdge

In Person

Live Online

Webinars

Documentation

Videos

TheWorxHub by Brightly Software (formerly Dude Solutions) is a next-generation work and asset management CMMS platform, designed to streamline operations and facilities maintenance, for smarter, more efficient maintenance and operations. Our award-winning, all-in-one solution empowers over 2000 healthcare and senior living organizations to build smarter budgets, reduce maintenance costs, and proactively remain compliant — allowing employees and teams to spend more time on delivering quality care and exceptional resident experiences, while promoting standards focused on health and safety.

Designed to meet the needs of healthcare professionals, Brightly helps healthcare organizations tackle challenges that operational teams face today, such as centralizing work orders, organizing compliance-related tasks, managing building space, and synchronizing biomedical and facilities. For senior living organizations, Brightly also helps communities track and manage housekeeping, streamline transportation, and modernize data entries for any resident changes.

With TheWorxHub, users schedule and automate location- and asset-based work orders with a digital and centralized solution, making your team’s jobs easier and more streamlined with request automation. The solution’s mobile capabilities allow maintenance and operations team members to update service requests and inspection requirements, as well as prioritize and complete work orders from any mobile device — enabling access to crucial information anytime, anywhere.

Users can schedule preventative maintenance work orders on high-value assets to not only ensure continuous safety and compliance, but to shift away from costly, reactive repairs – ultimately saving your organization money by extending asset life. 

TheWorxHub includes updated compliance codes for The Joint Commission and DNV, as it is designed to track compliance-related tasks and environment of care rounding. Pre-built deficiency-specific dashboards ensure communication between safety committees and maintenance teams, generating automated work orders and deficiency notifications. Pre-built risk assessment frameworks and dashboards help track asset risk, enabling you and your team to stay organized and on-track to be compliant.

The solution provides real-time data and analysis with built-in reports, predefined dashboards with KPI, and dynamic business intelligence visualization tools – providing your teams with up-to-date data and analytics to make and justify critical operational and budget decisions. 

TheWorxHub integrates with your software ecosystem through our APIs – as well as other Brightly products – ensuring a continued 360-view of your operations. 

At Brightly, we’re proud that our clients call our support “legendary.” We partner with clients to bring deep, industry-focused expertise, integrated technology and committed client service teams to help you accomplish more than you think is possible. Whether it is before, during or after implementation, our support team is always just a call, chat or email away. And, if you want to connect with peers or conduct your own due diligence, the Brightly Community is just a few clicks away for instant product help and peer connections. 


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