FieldServio
About FieldServio
FieldServio Pricing
Contact FieldServio for further pricing details. Email: sales@fieldservio.com Phone: (704) 584-4040
Starting price:
$115.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for FieldServio
1 - 5 of 31 Reviews
Michael
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Makes my life easier
This is a super easy to use product. I like the customization aspect and the widgets in particular, you can build your own work flow. The software works for the user rather than the other way around. Oh yea, and the customer service? AMAZING. They are not just helpful but have a very positive attitude.
CONSI discussed this w/ [SENSITIVE CONTENT] in his onsite visit. It needs a better way to track cycle counts retroactively in spreadsheet exports.
Reasons for switching to FieldServio
Because it was not best for application, their customer service was terrible and the software looked like something from the 90's.
Vendor Response
Hey Michael, Thanks for the review. We're happy to hear that you find FieldServio easy to use and enjoy our customer service. We also appreciate the feedback on cycle counts. This has given over to our development team to improve the product!
Replied October 2022
Carla
Consumer Goods, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Review
The most beneficial parts of the system are that it is intuitive, provides an all inclusive system to support Ops, Finance, and Management needs to be able to grow the business effectively, and FieldServio's willingness to develop new solutions to make processes faster and more efficient for the business. Also, the support team is incredibly responsive and knowledgeable of the product to be able to figure out solutions quickly and efficiently.
CONSAs with any software there could be more automation, but overall it is a good system to manage work flows, invoicing, purchases, and the financial aspect that goes along with those.
Reasons for switching to FieldServio
The switch was made to combine all data into one system that worked for the Ops and Finance Teams.
Vendor Response
Hey Carla! Thank you for the feedback! We're happy that you're enjoying the end to end functionality of FieldServio. We'll also pass along your feedback to our support team. Thank you also for the feedback on wanting additional automation. We'll let our development team know of your request. We appreciate your input in helping guide FieldServio's development.
Replied September 2022
Corinne
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed October 2022
Review
Great everyone is really easy to work with.I do wish phone calls were an option something talking things out help s with issues than back and forth tickets.
PROSEasy to navigate, lots of modules that integrate with each other.
CONSI don't think our company utilizes everything it can to be more successful
Vendor Response
Thanks for the feedback Corinne, We're glad that you're enjoying the modules and ease of navigation. We also appreciate the feedback that your team may not be utilizing the system to its fullest extent. Feel free to reach out to our team for additional information or training on areas you think would be beneficial to your team. Additionally we have our customer help center available with lots of documentation and tutorials on FieldServio best practices. We'll be in touch soon!
Replied October 2022
Anita
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Asps FS
Been very good, I have enjoyed FS employees collaboration and assisting.
PROSIt's ability to run / view the business from start to finish (A-Z)
CONSCommunication/notification. As major events or statuses occur, send email to these employees.
Reason for choosing FieldServio
Up until recently used Salesforce for CRM and FS for every thing else. Now I have incorporated FS CRM
Reasons for switching to FieldServio
[SENSITIVE CONTENT] worked closely with FS in the beginning development
Vendor Response
Hey Anita! Thanks for the feedback. We're glad that you're getting value from the end to end business functionality of FieldServio. We also appreciate the comment about notifications and communication. We'll pass this feedback along to our development team. Thanks for taking the time to give us a review! We appreciate your business partnership.
Replied September 2022
Jessica
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Excellent Product
I was involved in the decision to purchase FieldServio and after doing demos with countless companies, it was a no brainer. They even provided us a reference so we could talk to other companies in our industry that had been on the system for 2+ years. This system is not bolt on packages that you Band-Aid together and make work for your business. It is designed specifically for service, parts, rental, sales and accounting. The implementation and training process that FieldServio provided was on point. They communicated and provided a well constructed plan. I helped pull all the data for the conversion and their team provided all the tools we needed while answering questions along the way. When we first went live, their support team was there to answer any questions we had. I send tickets to the support team daily whether for advise, suggestions, questions or issues and they are awesome to work with. They are very timely and do their best to provide detailed information. No system is perfect but I believe most of the issues we have with FieldServio are process and/or training related. However, if there is a legitimate issue, the FieldServio team steps up and gets it done. They make enhancements to the system frequently. The staff is amazing to work with, excellent overall product.
PROSThe menus are very easy to navigate for new and existing users. Web based is a huge plus.
CONSThere is nothing I specifically dislike about the software but I do wish we had the ability to customize it more such as adding additional reportable fields.
Reason for choosing FieldServio
It was tailored to our industry
Reasons for switching to FieldServio
We were using multiple systems and wanted an all in one solution
Vendor Response
Thanks for the review Jessica! We appreciate your feedback and are happy that you enjoy the FieldServio ease of navigation. Thank you also for the feedback on wanting additional reportable fields. We'll pass this along to our development team!
Replied September 2022