Still using because love it for maintenance management

Easy to use and learn, this new roll out is very different, but still can grasp the changes in a fair amount of time

The big change and price for reports is a little high

Ease of communication with all parties involved in the process.

Property Meld had SMS communication that allowed us to move back and forth between vendor, tenant, and owner that was great to use.

The ability to use for our internal employees, not vendors, was challenging.

I appreciate the constant customer service, but sometimes I get wrong answers which is exhausting, and I feel like at the end of the day you aren't asking property managers what they want. You are just making changes without asking if your customer needs/wants it.

I like that repairs can stay separate from other sources. Its a one stop shop. I like the multi chat interface, that is very nice. I used to love meld a lot before this new experience.

The new meld experience. It is made horribly.

Everyone on our team from the office staff to the maintenance manager down to the individual technician all say that Property Meld brought us out of the stone ages. The automatic responses, tenant scheduling requests to uploading photos directly to the meld have improved our efficiency and accountability.

Property Meld integrates nicely with Propertyware and provides us with the ability to know in real time where our techs are and what they have accomplished. In the past we had to wait for the paper slip to return.

Not all of our tenants use Meld. We are working on training our existing residents on the new platform. [sensitive content hidden] provided us with some great resources to push out to our staff and the tenants.

After doing almost all of our work orders in our enterprise software and through email and phone calls for the last 10 years, we identified a communication issue between tenant, vendor and property manager. We spent several months identifying several versions of work order software that provided various solutions to the issues we were having. After demo-ing two different solutions, it became clear that Property Meld was the absolute best choice. It solves problems we didn't even know we were having and after just a few months, our tenants and property managers have provided 5-star feedback. The most valuable pieces are that Property Meld connects the vendor and tenant and allows our Property Managers to be managers and not get stuck in the middle of a maintenance request scheduling it, getting keys and there is absolutely no chance a work order sent to a vendor can fall through the cracks. The daily summary emails helps our mid-level management staff keep track of what is going on in our manager's portfolios and really allows them to take an active role in their career development which is a value at Dodson Property Management we take very seriously. Finally, the customer service is unlike any software company we use (and we use a lot). It is personal and has made the transition easier than I could have ever imagined. Overall, this product gets an A+ from me.

The customer service and time saved for our property managers

I wish it could pull new properties from our enterprise software.