All SuiteSpot Reviews
1-11 of 11 Reviews
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ofir
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Must have tool for every Multifamily operators!
SuiteSpot has changed the way we manage our maintenance processes. It was incredibly quick and easy to set up while still giving us the flexibility needed to manage our maintenance processes across our portfolio. The integration with Yardi is a huge help as it eliminates duplication of work and gives everyone access to the information they need, especially helpful for proving resident damages. There's really nothing like it!
CONSRequires some set up if you need to customize your reports and workflows to make sure it is working correctly for your business. Like with any new software, the set up can be time-consuming but once it is done, it is totally with it!!
Marios
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Very easy to use
Really liking the ease of adding items and assigning them to appropriate people. The email confirmations and the on WO notes really help make the whole process seamless.
CONSWould love to see more options for mobile user that are currently not accessible. Also bring the Edit WO option forward as it is very much buried in the WOs
Reasons for switching to SuiteSpot
Change of work environment.
Ricky
Construction, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Decent software, but with potential
I really like the cross-platform functionality. It really helps when it comes to going between site work and office work.
CONSSuiteSpot has been easy to learn, but limited in its capabilities. Once it can connect to our other internal software (Yardi), it will cut down the time taken to upload information, communicate deadlines and generate reports. I look forward to seeing it become a great tool.
Shane
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Fantastic Product with a great team!
Easy to use and user friendly. The software has added a ton of transparency to our organization. SuiteSpot has allowed our operations to identify many inefficiencies and make significant improvements. The support team is very quick to respond to questions and inquiries.
CONSThe software can get slow when loading large volumes of data, however, I believe there are updates on the way.
Karla
Consumer Services, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Leasing Consultant
Overall great program to have and use for property management
PROSWhat I like about it is that it's very easy to use. Keeps all of or work order and inspection in file. Easy to navigate and manage in our property.
CONSThe only thing I don't like is that when one person does an inspection on their log in only they can see it.
Irene
Real Estate, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
User friendly, easily customized and very efficient for building Inspections
Integration with our current business unit and other building management software was so seamless and quick. We use the inspection features and it is very easy to understand and customize. The support from Suitespot is also excellent.
CONSThe only thing I think they can improve on is the sync. The mobile version and web app version are not exactly synced. If you start an inspection on one device it must be completed on that same device.
Vendor Response
Thank you for the detailed review Irene! We've added your suggestion for sync upgrades to our roadmap - stay tuned for updates!
Replied October 2022
Nicole
Real Estate, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Great Program
Suite Spot has some bugs from time to time but overall its a great program that eases additional work on my daily tasks.
PROSI like the functions of this program and that everything can be streamlined but customized.
CONSThat you can only add photos in the attachements.
Vendor Response
Thank you Nicole! We greatly appreciate your feedback. Since submitting this review, we now support the uploading of videos as well as photos. Try it out - we think you'll like it!
Replied October 2022
Laticia
Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Great Work Order Management Sysyem
The customer service is excellent. Our Customer Service Representative, [SENSITIVE CONTENT], is always quick to respond and is always pleasant.
PROSThe product is very easy to use and offers several functions which allow our teams to schedule jobs, keep track of work orders and easily review historical work order data.
CONSI would like to be able to print a pdf summary instead of having to use Excel. This may already be a function that I am unaware of.
Vendor Response
Thank you for your review Laticia! We appreciate the feedback and look forward to continuing to meet your needs.
Replied October 2022
Joshua
Real Estate, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Innovative Software Solution For Operations Management
Our experience can easily be captured in a single word - "Excellent". One of our beta users even noted that we could never go back to our old pen and paper method since SuiteSpot has added a new layer of constant connectivity for scheduling and implementation.
PROSThe interface is very intuitive for new users and offers full integration with our primary Accounting / Property Management software, Yardi Voyager. A bonus is the incredible support team to help refine and customize all of the users' needs on an asset by asset basis. From being able to address all of our work order needs from our mobile devices to providing an audit trail of our unit turnover process, SuiteSpot delivers new levels of efficiency and transparency to our operations.
CONSThe initial onboarding & customization for each asset can be cumbersome but we are convinced we'll realize a strong return on our investment as we continue to use the software every day.
Sandra
Real Estate, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Property Management
I find Suitespot very easy to follow with great help features.
PROSSince we have implemented Suitespot it is extremely useful to keep track on all aspects of our units and tenants.
CONSNothing so far. As part of a team we are currently improving or changing what we need at Skyline
Vendor Response
Thank you Sandra! Your feedback is extremely valuable to us. We'll keep working to meet your team's needs!
Replied October 2022
Nigel
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
I love that I can manage my turns and all other maintenance easily here. When something's needed of
SuiteSpot is a great company. They have a great product and they truly understand our business.
PROSThe small details are all covered. For example, I like that you can all of my open maintenance tasks are all showing up in one app.
CONSI would like to see more features related to resident communication