All AdvantageNFP Fundraiser Reviews
1-12 of 12 Reviews
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Karen
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Excellent tool for charities
Excellent product, backed up by an approachable support team.
PROSFlexibility. Good range of features. Excellent customer support.
CONSIt does not automatically post transactions to Sage.
Reason for choosing AdvantageNFP Fundraiser
It was a long time ago, but I believe cost was a significant factor.
Reasons for switching to AdvantageNFP Fundraiser
Need for more functionality and charity specific features.
Vendor Response
Thank you for taking the time to review and also for your constructive comments. It's much appreciated. Your comments will be reviewed by our team to help us shape future releases. Kind regards, The AdvantageNFP Fundraiser Team
Replied April 2024
Graham
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Advantage Fundraiser and GJN
Good value for money Industry leading support. You won't find better Straightforward interface Top quality inhouse development engineers Database developed from the ground up, for the not for profit sector A range of hosting options
CONSCommitments are a little complicated to configure and manage In-product reporting could do with being more customisable
Reason for choosing AdvantageNFP Fundraiser
Better value for money More customisable Much better support
Reasons for switching to AdvantageNFP Fundraiser
Access couldn't handle the volume and complexity of our needs
Vendor Response
Thank you for taking the time to review and also for your constructive comments. All feedback will be taken onboard by our team to help us shape future releases & products. Kind regards, The AdvantageNFP Fundraiser Team
Replied April 2024
Sahra
Fund-Raising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Charity Review of Advantage Fundraising
My overall experience with Advantage is biased as its the only platform I have used. However, with some small tweaks I think it could be such a great platform for data and donor management. It is extremely user-friendly, but needs some work on being a bit more modern and make it easier to import data.
PROSWhat I liked about Advantage is how easy and user-friendly it is, as someone who first used advantage 9 months ago it was extremely easy to pick up and use with training from my team.
CONSThe thing that we struggle with using advantage is how we have to manually input data, and it is quite difficult and time consuming to import data from spreadsheets. We deal with thousands of donations a week/month and to re format a spreadsheet to upload and not create duplicates would be even more time consuming. The problem is our donors move or have multiple emails and then it created duplicates which is complicated to catch and merge the donors.
Vendor Response
Thank you for taking the time to review and also for your constructive comments. Your feedback is much appreciated and will be taken onboard, both pros and cons by our team to help us shape future releases & products. Kind regards, The AdvantageNFP Fundraiser Team
Replied April 2024
Shirley
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Perfect for our Small Charity
Having used AdvantageNFP for 12 years I definitely feel it was an excellent investment and we have grown our supporter and donor base because of it.
PROSThe friendly, helpful service from the sales and support team Inexpensive and modular therefore can expand if we need it to. Easy to use
CONSThe importing of online donations takes time to rearrange the data, and then manually enter all fees. The exporting and need to verify mailing list for sending out newsletters, would love this to be linked.
Reason for choosing AdvantageNFP Fundraiser
Modular, therefore only paying for what you use, inexpensive, personnel are approachable and helpful
Vendor Response
Thank you for your positive comments. Your feedback is much appreciated, and will be taken onboard by our team to help us shape future releases & products. Kind regards, The AdvantageNFP Fundraiser Team
Replied April 2024
Sofna
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Advantage The Only Way Forward
Overall I believe Advantage is perfect for our small to medium sized charity. Its a very reliable source and in order for us to track, create reports or even complete our Gift Aid transactions its been consistant. We havent changed for over 10 years and that can say alot about the company and our experience. I would definitely recommend Advantage.
PROSI like the available support facilty. I speak to [sensitive content hidden] from the help desk and his honestly a lovely guy and able to assist with any issues. I dont feel alone.
CONSIts all positive from my side. I dont have any negatives.
Reason for choosing AdvantageNFP Fundraiser
We chose Advantage as they are priced well and deliver to our standards. Having used other companies it was not as reliabke and prices were ridiculous.
Vendor Response
Thank you for taking the time to review and also for your constructive & kind comments. Your feedback is much appreciated. Kind regards, The AdvantageNFP Fundraiser Team
Replied April 2024
Christie
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2023
Right at the beginning of my AF journey
I asked for some training and the price is potentially prohibitive for our small charity so I will teach myself by watching webinars. It would be handy if there was the option to take a journey through them based on job role (like the Salesforce Trailblazer although bizarrely that didn’t have fundraiser)
PROSSo far I’ve only used AF to look up a supporter and to record comms I’ve had with them
CONSI’m hoping the interface will look fresher (perhaps it would with cloud based set up?)
Reasons for switching to AdvantageNFP Fundraiser
Changed organisation. I’ve previously used donorfy and Spektrix too and have demo-ed Harlequin and raisers edge when procuring donorfy
Miranda
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2023
Review of AF
On the whole, it does what we need it to do on a daily basis, however, there are areas we would like to see developed. For example, we currently have to manually input all supporter email comms because AF doesn't sync with the version of outlook we use. Also, we would like to see VOIP integration if possible.
PROSGreat customer support, especially [sensitive content hidden]. No problem is too big or too small for him and he's very efficient, friendly and quick to help. The report system, which we use to send to our accountants, is very useful. Gift Aid claims are easy and trouble free and setting up new adoptions/renewals is fairly seamless.
CONSIt can be very slow and buggy - it often crashes. The interface is a little outdated and clunky. The merge button has not worked for a while, and it would be great if duplicates were more readily identified via uploading. For example, we would like all v6 batch uploads to have communication preferences so that we don't have to omit email addresses.
Vendor Response
Dear Miranda, Thank you for your constructive feedback. It is much appreciated. Following conversations with you and an investigation from our support team we established that the performance issues you were encountering (slow & buggy, it often crashes) were not related to the AdvantageNFP Fundraiser application. Thank you for your time in helping us to find the underlying cause of this. We are also pleased to report that the merge button issue you reported has now been resolved by our team. Kind regards, AdvantageNFP Fundraiser team
Replied March 2024
Avery
Civic & Social Organization, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
It works for us
The thing I like best about Advantage may be seen as a disadvantage by others ! It sometimes feels like it is a database editor, which makes it easy for experienced users to find what they want and work out what is happening.
CONSI would have preferred it to be a cloud based system, as updating the client and database version an be a faff.
Reasons for switching to AdvantageNFP Fundraiser
The existing platform had become obsolete with no direct upgrade path
Vendor Response
Thank you for taking the time to review and also for your constructive comments. Your feedback is much appreciated and will be taken onboard by our team to help us shape future releases & products. Kind regards, The AdvantageNFP Fundraiser Team
Replied April 2024
Philip
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed December 2023
Reliable product
Overall, a very satisfied long-time customer. We have been able to grow our business significantly with Advantage and the price is excellent compared with many CRM's on the market.
PROSReally knowledgeable, helpful team who are always a phonecall or an email away. Always happy to help and find solutions.
CONSDated interface and features. Still a brilliant product for financial/donation management but a little limited at integrating with digital platforms and relationship management. Also, no colourful graphs and dashboard.
Chloe
Fund-Raising, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Great tool
Vast range of tools and uses, incredibly helpful customer support
CONSIt's not the most visually appealing system, and sometimes can feel quite clunky when using it
Vendor Response
Thank you for taking the time to review and also for your constructive comments. Kind regards, The AdvantageNFP Fundraiser Team
Replied April 2024
Emily
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Good Charity Admin, Finance, and Comms Tracker
I like the customer support most - if I ever have an issue, the team will always aim to help in under a working day (in my experience). Similarly, once understood, the site is easy to use and has everything all in one place (comms, correspondence preferences, monetary income, regular giving).
CONSSometimes, the programme is rather slow and crashes regularly. This is a problem for all members of my team. Also, some of the parts are quite confusing to learn and will require help from the team, which does take up a lot of time.
Vendor Response
Thank you for taking the time to review and also for your constructive comments. Your feedback is much appreciated and will be taken onboard by our team to help us shape future releases & products. I believe we have now resolved your issue of crashing regularly. Kind regards, The AdvantageNFP Fundraiser Team
Replied April 2024
Julien
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Keeps us going
Very good and easy to train new staff on the basics.
PROSGenerally ease of use and very good customer service
CONSWould like to be able to filter funding applications, rather than just successful income bu Earmark.
Vendor Response
Dear Julien, Many thanks for your constructive comments. It is much appreciated. It was great to meet you recently to demonstrate how to perform the filtering operation you mentioned in your review using AdvantageNFP Fundraiser. Kind regards, AdvantageNFP Fundraiser Team
Replied March 2024