All SS&C Blue Prism Reviews
1-24 of 24 Reviews
Sort by
Harry
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2020
Automating with bots
With the help of Blue Prism we were able to deploy bots effortlessly. The bots were highly efficient and helped us in converting our manual repetitive tasks into automated ones scheduled as per our preference thereby helping us cut costs and utilize our workforce elsewhere.
CONSA few third party tools are not officially supported by Blue Prism and hence the integration of application based on these tools is a bit tricky. The error logs sent to the user when a bot fails or a failure event is detected, is a bit too complex and hard to understand.
Reasons for switching to SS&C Blue Prism
Although UiPath was cost effective and offered us a lot of end user training and at the end reliability and performance was not up to the mark hence we switched to Blue Prism.
Anonymous
5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
Most Reliable RPA Tool in Market with a Low-code, no-code approach to Autmation.
I loved Blueprism from the very first day. I liked the concept of Automating redundant and mundane day-to-day tasks. I have now completed around 20+ small and big organisational projects and deployed 50+ bots. This reflects how suitable Blueprism is for very complex and heavy process Automation. It's UI is very rich and user friendly which I like the most, anyone with zero programming experience will face no difficulty in getting to know the knitty gritty of the tool and should be good to go within a month at max! Overall a great tool with high levels of reliablity and trust from Big Organizations across the world.
PROSThings I liked the most are : - Very reliable and secure. My organisation is satisfied with sharing it's data with Blueprism. - Simple and easy to learn and use. A low-code, no-code approach to Automation is awesome! - Probably the best RPA tool in market for Very Complex Process Automations.
CONSThings I liked least are : - It is very costly and can only be bought and used by Rich Organisations. - It is not very feature-rich in terms of Intelligent Services. However, other third-party services are there but they are paid which again adds to the overall cost of the tool. - While doing development you can't edit an object while debugging. One of the most demanded feature from developers and they still haven't taken any action.
Reason for choosing SS&C Blue Prism
Reliable, Suitable for Heavy and Complex Process Automation, Deployment suite.
Daniel
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed December 2019
Most adopted RPA software
A lot of support by forums and community. Good overall view about process and object.
CONSNot very good application modeller, very difficult to use Surface Automation image recognition.
Abhishek
Oil & Energy, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Blue Prism should be your choice for Backend Office Automation which needs customised programming
Overall experience was ok - we have used Blue Prism for a specific Use Case within finance domain and worked well for us - may be because processed were quite streamlined and exceptions generated were less, but I will say may not be the case with everyone. So make a choice based on our needs and customization required.
PROSThe Best part is the backend Automation capability, we have used it for Finance Processes, and it worked really well- Scalability is no challenge at all & our process flow needed customization which is readily available in the Interface with .NET integration. Integration with multiple application is also good and overall works well for some legacy applications.
CONSWell the worst part is the Training + License cost which is a known problem in RPA community- even the resource availability is a challenge if you are looking for Certified resource (high training cost). Secondly - At the programming level exception handling and debugging is a great challenge - complete code needs to be debugged to look out for exact problem area (product architecture is like that)
Reason for choosing SS&C Blue Prism
Blue Prism was supporting our backend automation needs and also a viable option in our early RPA journey - later on we have started using other RPA tools but Blue Prism bot was not migrated as it was working perfectly fine with higher ROI - compared to migration cost + Dev cost + Other RPA tool cost included.
suraj
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2021
Brief about Blue Prism Tool
Its a great tool especially if customer is from banking or insurance background. As it has the best security in rpa market.
PROSBlue prism stands out in two things from other RPA tools in the automation market. Namely a) Security - Having windows control room is much safe than having web based control room/ orchestrator. b) Work Queues:- Best queue functionality and volume handelling. Apart from this its much easier to setup this tool from infrastructure point of view.
CONSOCR and image readings needs to be enganced more.
Reasons for switching to SS&C Blue Prism
web based orchestrator has a risk to be hacked and work queue is better in blue prism than in ui path
Jacopo
Information Technology and Services, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2020
Powerful yet rigid solution
The possibility to integrate it with many market solutions and the abundance of elements of interaction already available for the most common target applications
CONSThe very high rigidity of the software, that impose to write commands in speficic sintaxes (global send keys, global send keys event, ...) instead of being able to converti it from plain text. In addition, the process are not quite stable and require continous adjustments in order to mantain developed functionalities.
Reason for choosing SS&C Blue Prism
The decision has been taken from the client at group level; since we work with local entity, we had to adopt the solution.
Samer
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2022
Blue Prism is the next step for your digital workforce.
There is no product on the market that can match Blue Prism in terms of digital reinvention. Learning algorithms and artificial intelligence have paved the way for the straightforward automation of a lot of activities. One of my primary goals is to find a method that simplifies the process of automating the product development cycle while maintaining the same level of compliance and security. In my opinion, Blue Prism is an amazing resource that needs to be investigated more. Their support team is also the fastest to respond to any RPA service. I like that it can be easily tailored to your needs and that it plays nicely with most other software packages out there. What I appreciate most about this program is the ability to create process templates that can be easily shared with my team, as well as the fact that its blocks are reusable and that it allows for real-time collaboration. Everyone with even a rudimentary understanding of code should give it a try to see how their advanced APIs work with other applications.
PROSIf you use this solution on your digital transformation journey, you may safely adapt your operations without jeopardizing your compliance or security standards. The product's UI is highly accessible and easy to use for people of varying skill levels. It's designed to be accessible to people with varying levels of coding expertise with a "pro code" and "no code" interface. It uses state-of-the-art technologies like machine learning and artificial intelligence to make automation of a wide variety of tasks simpler and more effective. The solution's prefabricated automation makes implementation quick and painless. The help given is outstanding and expertly done.
CONSA minor complaint I have is the lack of search capabilities when using the credentials feature. This causes frequent problems when there are numerous credential items and you're trying to pull one out by searching for a specific label, or in my case, an environment variable that may be hidden under another heading. One way to resolve this issue would be to allow developers to expand the user interface components, thereby allowing users to sort through items in a more time-efficient manner.
Idaly
Verified reviewer
Semiconductors, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
An RPA with fantastic integration.
We have taken advantage of the resources that Blue Prism offers, automated most of our tasks, integrated it into our project management department and our positive results have increased as it is the best automation software we have come across.
PROSI like that it is a software that improves our project management, since we can program it to perform simple tasks, we integrate it with many departments, it has a clear user interface, good process monitoring and good bot flow.
CONSIt is a leading software in the field of process automation, no errors have appeared, we have had good experiences and results that we have not achieved with other automation software.
Toshio
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
I prefer Blue Prism's workflow-style
I recommend Blue Prism to my customers if they have a sufficient budget because this product helps automate business processes with a user-friendly development style and easier maintenance compared to other products.
PROSI prefer Blue Prism's workflow-style development over other similar products. Blue Prism makes it much easier to develop and investigate processes and objects. Once I become accustomed to Blue Prism, I find it difficult to use any other products
CONSNot only Blue Prism, but also RPA product licenses are not reasonable for small companies
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
The Best Automation Tool for RPA
I am very happy to say that, we have over come sla, errors and headcount of the process by using blue prism tool.
PROSI like the most is code free. even non technical background also can easily learn the blue prism. by using this tool can reduce the errors and time for daily task. the design of the module is very secure and easily learn. the best architecture blue prism has and very good database modeling.
CONSI don't see any concern here but we can improve the OCR functionality to automate the pdf and image kind of inputs.
Reason for choosing SS&C Blue Prism
it is very secure and reusable product.
Nihilkumar
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Blueprism Review
The best thing I like about blueprism is the debugging part, which is very crucial during development. None of the other tools that I know has the flexibility of debugging that Blueprism provides. The stages that are available in both Process and Object studio does most of the Jobs at ease. The flowchart kind of development makes the developer and others understands the code/script easily. This is one of the most stable RPA tool available in market.
CONSMainly because of its pricing, many customers are migrating to other RPA tools.
Maya
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2022
Advanced Robotic Process Automation Tool
As a worker in a marketing agency that provide digital transformation services, We encourage our clients to use UiPath as the essential digital transformation software along with automation anywhere, Giving them the chance to choose from them. Still, whenever they ask us about our favorite, We say "Blue Prism", Because of their quality/breadth of features and unsupervised launch, They involved the most advanced AI/ML technologies in the RPA industry, Providing the greatest accuracy, fastest processing, dealing smoothly with large data sets, extracting the deepest insights and capturing the high-impact opportunities in every workflow across departments.
PROSWe are deeply in love with the ecosystem of Blue Prism Digital Exchange, Enabling us to ensure the quality and the capabilities of automations delivered to avoid any struggles in the future, We also love their highly advanced intelligent automation skills (Digital Workforce), for seamless insightful reporting and actionable metrics, machine learning, problem solving for predictions and decision making for turning unstructured data into valuable informational insights to discover automations and process opportunities
CONSWe face some instability, freezing or crashes when it comes to big data everything goes slow (Sometimes) and not most of the times. They need to work more on improving the debugging tool and enhancing the speed and stability of the cloud. They also need to take another look at the documentation and improve it with more visual tutorials.
Smita
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Best RPA software
So far the overall experience has been pretty good, we have been able to solve multiple Business problems with it
PROSI like the ease with which the business processes can be automated this reducing manual efforts by the Users, also the software is very easy to learn as its a low code/ no code software.
CONSNothing to dislike at the moment but if the licensing costs can be reduced than it would be a great help
Islam
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Blue Prism Review
It was pretty good.
PROSIt has the highest level of security as compared to any other tool. The analysis itself is very good. The mapping is very good.
CONSI think chat bot is not good with blue prism.
Navjot
Verified reviewer
Information Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
Excellent RPA software for automating the manual and redundant business process
For Banking Projects, we were able to successfully integrate the BluePrism bots in production environment. We can easily integrate the .NET code with the Blue Prism coding stage and can extend the native BluePrism functionality.
PROSIt is very robust software with powerful capabilities like screen scrapping using Application Modeler. We can perform the web & windows automation using the Process Studio and Object Studio. We can perform the Multi-bot architecture using the in-built features of work queues.
CONSIt is one of the best RPA software which can automate any business use cases where RPA deployment is feasible.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Harder than it should be
Possibility to have just an user with license animating a session with several people
CONSDifferences between desktop and web versions Difficulty to manage external content
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2020
One of 3 famous RPA tool - Blue Prism
1)It is easier to debug the code as we can go step by step in BP 2) It is easier to showcase the code directly has a flowchart view
CONS1) No search button to search for already built bots in the repository 2) No local machine concept everything is saved in the repository
Aravind
Information Technology and Services, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Blue Prism - The Future of RPA
I have used this to solve queries from people and automate the expenses process and also some of the processes that needed manual work hours. I have really happy with the outcome of using the product as it has made my work really easy.
PROSThe one thing that I like about this product is the ease of integration with the enterprise. It is also very secure and robust , and its ability of inbuilt analytics are some things I really like about this product. The product also has a great 24*7 customer care support that is very helpful. It is very accurate too.
CONSThe visual designer can be made more user friendly and easier to automate tasks.
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
RPA Tool - Blue Prism
integration with other applications is easier. we can easily segregate the business layer and functional layer. we can easily schedule the bot.
CONSSo far I don't see any cons for this product.
Syed Amir
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2022
Blue Prism - RPA Tool
Overall experience has been good. Deployed a project with a danish retail giant and they just loved the Bot
PROSBack office automation is amazing with superb integration
CONSDevelopment is not that easy compared to Automation Anywhere and UiPath
Shreya
Information Technology and Services, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2022
BluePrism an Amazing Platform for RPA
The most impactful feature I like about blue prism is its flow diagram. I like how easy it is to design (visually) workflows and use them. Its UI is quite good and sometimes attractive when colours are applied. And yes, Debugging in this RPA tool is way easier than in other RPA tools.
CONSAs the world is moving to cloud platforms, not having a web-based control room and a recorder is a little drawback. Otherwise, it is a good RPA tool to work on.
Pratik
Computer Software, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed June 2022
One of the best no code automation platform for your organization
Overall it's a great product in terms of functionality and as well as data security. Any one can learn it and it's courses are good and easy to understand.
PROSEasy to build large and complex process, Easy to learn, Clean UI, Very good debugging options as compared to other tools, Fast and secure for clients
CONSThey can grow more on Attended Automation area. Also they should create ready made ML AI bots to make intelligent automation easy.
Rajat
Verified reviewer
Oil & Energy, 10,000+ employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2022
Blueprism is good and stable product
overall experience is fine but it lacks readily available plugins from the store
PROShas many core .net concept directly implemented workflow style of coding is very helpful has mimimum deployment architecture
CONSit is moving away from low code platform
Anonymous
1 employee
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
A robust tool for websites
Time management in projects as well as using as a marketing organization tool.
PROSBlue Prism offers the security of a nice software being user friendly and offering a rich cycle in automation and process-planning. The focus on AI, as well as connection with the cloud and IADA supervision increases productivity and decreases time spent, getting better metrics and being management-wise.
CONSThe aspects of support in other languages apart from English and real time in solving further questions should be improved.