All IT Portal Reviews
1-20 of 20 Reviews
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Levi
Verified reviewer
Computer & Network Security, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great product, great team!
The flexibility is great. The support team is brilliant and very responsive.
CONSThere is no non-latin language support at the moment.
Reason for choosing IT Portal
The flexibility of data input, reporting and price.
Cameron
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2022
IT Portal provides excellent functionality and value
Since we deployed IT Portal, and mandated staff keep it updated, we have not looked back. It has allowed us to properly document our clients networks, not to mention our own, and integrations continue to improve and expand.
PROSI consider IT Portal a full fledged IT Documentation product. I find the pricing to be reasonable, and functionality and stability to be top notch. They continuously develop the Portal so new functionality is added pretty much monthly. Most of the time, the Portal responds quite quickly on a server that is far from a high resource system.
CONSI would like to see the relationships functionality beefed up a bit more. I would like to be able to add more details to the nature of the relationships than is currently possible at the time of this review.
Reason for choosing IT Portal
Primarily on cost. At the time, IT Glue was considerably more expensive than IT Portal and I did not feel there was enough difference in functionality to justify that difference.
Reasons for switching to IT Portal
At the time, Bizdox development and support seemed to be pretty much frozen. We had used it heavily, however we could not just wait around to see what would happen with all of our information. We felt we needed to move such an important function to a more viable vendor.
Joseppee
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2022
Good Product but needs a bit of work.
Overall has helped get all my password, diagrams location and assets organized.
PROSOverall is a good product and like the interface, would like to be able to customize or create custom fields in the general tab. I use templates but they do not always work properly. I do like that it is a documentation and password manager both are great together use it everyday.
CONSCould be improved but overall is a good product.
Reason for choosing IT Portal
For the price and features I need document and password management.
Reasons for switching to IT Portal
Passportal was from Solarwinds, software really never worked support and sales are horrible. No wonder they changed their name to N-able, they called me to see if I wanted to sign again told them I will never do business with a company like N-able.
Vendor Response
We are happy to hear you had a good experience with IT Portal! We value your input and encourage you to let us know more details about your experience with us.
Replied February 2022
Dominic
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
A great solution, not too expensive.
IT Portal is a daily operational tool for us. We use it each time we need to login into a customer system, have to recover a username or login. we keep file and backup config within each device, for each customer. Some customer have access to their data directly.
PROSThe pricing is good for a small team. It's responsive, quick, stable. Easy to setup and provisionning for customer. Information is quickly reachable with the browser extension plugin.
CONSMore training video, with more exempe would be more easy to understand what section is and how it's intendent to be use. Some way to view file inside the portal than have either choice to download or view in web browser. More customizable forms, categories/class, devices, that we can remove what is not needed. Improvement and add control on the ip restriction / mfa / security with the possibility of mixing some security feature.
Reason for choosing IT Portal
Mainly for the cost, web hosting, security feature, the overall maintenance cost that a customized made system. The possibility of integration with our current RMM at that time.
Terry
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
A product every MSP should be using
Having compared to IT Glue in this space it made sense due to us being a nimble MSP to opt for this solution. Support has been excellent, taking on any feedback or bugs within the software. Quickly patched and any concerns are quickly actioned. Product has proved useful in helping win clients over. Highly recommend to anyone looking at an IT documentation portal.
CONSIT Glue has the facility of running of what are known as run books, PDF documents that can be handed to a client when offloading. This product doesn't have this feature, not exactly a deal breaker but something to consider.
Reason for choosing IT Portal
Seemed to be the easiest to implement without any silly onboarding fees.
Gil
Accounting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Excellent Value, Support & Functionality
Excellent experience from onboarding, to phenomenal support, to ease of use.
PROSCloud-based, secure, MFA, integrations, cost, customization.
CONSNone. For our specific use of this service/product, it fit every aspect we needed and even some wish list items. After having used IT Glue for years it was refreshing to find an alternative solution that was stable, secure, and robust enough to grow with our needs.
Reason for choosing IT Portal
Affordability, functionality, security, ease of use, stability, integrations
Vendor Response
Hi Gil We are happy to hear you had a positive experience at IT Portal! We value your input. on behalf of the SI Portal team, Thank you!
Replied February 2022
Garrett
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed February 2022
Good option for documentation
Overall, our experience with IT Portal has been good. Search has been improved since we first adopted it and the interface has been recently updated. Still a good value for anyone who needs this type of platform.
PROSThe feature set for the price is a very good value. We use it mainly as a secure documentation portal to store details on networks, software licenses, contracts, etc. Compared to other products we trialed, we felt that the license cost, included templates, and ease of use was a better value than competing products like IT Glue and faster to get up and running.
CONSWe integrate with RepairShopr to import assets. This works ok, but integration could be better.
Reason for choosing IT Portal
Cost, ease of setup and adoption.
Tyler
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
A great place to brain dump
The company themselves has been great to work with. Their support is super responsive and helpful fixing bugs or adding in feature requests. The price is really good to which helps ease the burden on some of the issues that crop up. I really feel like they are trying to have a great product.
PROSThe software is really well laid out and has a ton of features and customization. It's great knowing we have a centralized place to put all of our data and that it is all going to be entered with consistency.
CONSIt feels slow at times and not quite as zippy as compared to the other programs that we retrieve information from. It can also feel a little clunky at times. Sometimes thing will break after an update that has been working really well.
Reason for choosing IT Portal
The level of built-in templates (which IT Boost did not have) and the level of customization that it had (which IT Glue did not). Their prices are really reasonable as well.
Reasons for switching to IT Portal
It was difficult to share a OneNote document between the team as we grew. Things were not always consistent with how they went in either. We needed more structure.
Chase
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Overall great product!
Overall, the product works for what you need it for!
PROSThe most impactful features is some of the one's not well known. Such as running an agent that gathers information on the workstations and uploading it to the cloud. The newer version is a better UI feel than the pervious one. Overall, for the major things you need for a documentation platform is easy to access.
CONSSome of the features are a little clunky and not easy.
Reason for choosing IT Portal
For it's price and functionality
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed February 2022
Cost effective MSP Documentation management system
Overall very happy with the product .
PROSConstantly innovating and adding functionality. Feature rich. Can use on premise or cloud version which was key for our organization. Most competitors are cloud only. Nice integration with other PSA and RMM solutions. Must more cost effective than competitors.
CONSUpdates break functionality at times. The company is generally quick to release fixes.
Reason for choosing IT Portal
Good balance between features and price. Also on premises option was required at the time of purchasing the product.
Vendor Response
Thank you for the review and for taking the time to share your feedback with IT Portal. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Replied February 2022
Jack
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Really great software
We purchased this software to help centralize our IT team's knowledge and provide a quick reference for KB's, Passwords, and asset info. It has been outstanding! Everything in the portal is linkable so when I create an entry for a password login, I can link it directly to the device, it's pictures, and it's info along with it's relevant KB. I don't use it for workstation asset management just servers and physical equipment. This along with PDQ Inventory/Deploy are my two favorite pieces of software that we run. We were using ManageEngine PMP for passwords but the functionality of IT Portal quickly overtook it. The auto formatting for creating KB's is excellent, you can paste just about anything and it will come out looking clean.
CONSThere are two interfaces, v3 and v4. I think v3 should be gotten rid of personally as v4 is much better. Sometimes I have to select v4 when I login.
Brett
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Converted from IT GLUE!
We are very pleased with it and it is allowing us to have ONE location for all of our information.
PROSComing from an IT GLUE environment, I was pleasantly surprised about how much easier and customizable IT PORTAL was! The other deciding factor for us was the ON PREM solution they offer. We are a hospital and are very strict regarding security. I love the interface and performance of the product. You have definitely converted me!
CONSI wish I could create a Document Application category and NEST documents and folders. I was taught how to do this under Configs, but it is confusing to a new user.
Reason for choosing IT Portal
ON PREM option, customization, price.
Reasons for switching to IT Portal
ON PREM option, customization, price.
David
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Excellent product for a very reasonable cost with great integration and amazing customer support.
Integrates with Microsoft 365, our RMM solutions and many other solutions. Constantly adding new features based on our requests. Extremely customizable. Customer service and support is second to none. Clearly the best support vs all of our other solutions.
CONSSometimes new releases cause bugs that require a workaround. However customer support gets onto these very quickly. Not as visually appealing as the more expensive products, which isn't really any issue.
Reason for choosing IT Portal
Initially price and ability to export data for offline access with no restrications.
Reasons for switching to IT Portal
Way more functionality, way better support and extensive features.
Nick
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
IT Portal just works
It works well.
PROSThe setup was easy and it integrated with our RMM.
CONSThe interface could be improved, it seems like it is old. Sometimes the text is a little small and hard to read.
Reason for choosing IT Portal
It did not require a yearly commitment like other solutions.
Vendor Response
Nick, thank you so much for the review! I'm glad to hear that you're enjoying your experience with our portal.
Replied February 2022
David
Computer & Network Security, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Worth it, happy with it
Awesome
PROSThe product is flexible, you should be able to capture all your documentation. the support has been awesome, I found it easy to learn and to get around. They listen to recommendations and even discuss them with you to make sure they understand them. They work with you.
CONSCan't upload documents. I am visual, would like the option to have network maps where I can drill down.
Reasons for switching to IT Portal
Price, frustration manipulating fields, the support, the cost.
Ralph
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2022
IT Portal
Moved away from password protected spreadsheets
PROSIt makes it easy for a number of different staff with different device types to import and update documentation
CONSSome of the terminology can be tricky to wrap your head around. Accounts/Passwords Facilities/Sites
Reason for choosing IT Portal
On prem install.
Simon
Computer Networking, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great product
I was nervous initially about using the software BUT once I had used it for a couple of weeks it is fairly straight forward to use. I knwo I am NOT using it to its full potential
PROSI mainly use IT Portal for account management and password storage I can access the account int he office or on site via laptop or mobile which is great
CONSThe size can be a little small on the desktop and I have yet to figure out how to make it larger
Vendor Response
We are thrilled to have you as part of the IT Portal family! Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Replied February 2022
Lyle
Computer & Network Security, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2022
Review
Integrations are nice Dashboard is nice. easy to get to services Like that data is based around thecompany, and not just categories
CONSWould like to see better import functions
Gabriele
Computer & Network Security, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Keep track of your assets
I am a very fussy IT consultant: using IT Portal allows me to document the devices and configurations that are carried out in order. Also when a customer asks me about his IT environment, he is impressed how efficient I am. This is thanks to IT Portal
PROSYou can enter assets, people, company users and passwords .. and an easy way to combine them with a logical sense. The integration with various common software (RMM, Office365, ticket management ...) further enriches the information of our assets.
CONSI still haven't found a way to represent the switch / VLAN configuration (the same also happens with products like IT Glue, which have a higher cost, however)
Reasons for switching to IT Portal
IT Portal won me over for the simplicity and organization of the functionalities at a price that is unmatched compared to IT Glue, much more noble but also overestimated.
Marc
Information Technology and Services, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2022
Pretty poor product
It’s difficult, I don’t like the product, it’s clunky and not easy to use
CONSIntegration is lacking and is not easy to use eg 365