All Mailfence Reviews
1-22 of 22 Reviews
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Rafig
Verified reviewer
Accounting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Competitive pricing, and easy to migrate from Gmail.
As a student, I'm currently using the Entry plan, I have 5 gb of emails and can create 3 Mailfence Groups, maybe in the near future I might have to upgrade again, but for the moment it is enough. I'm truly satisfied with the price... I was also able to migrate my data from Gmail to Mailfence very easily. Oh and one more thing, I really liked their slogan- Privacy is a right, not a feature.
CONSSome quality-of life changes are missing, though I'm sure their team is working on it.
Reasons for switching to Mailfence
Privacy & security - related issue.
Zach
Management Consulting, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed November 2022
Using mailfence as an alternative to gmail has been a pleasant surprise, and generally great.
I started using mailfence last year because I really wanted an alternative to gmail, which was starting to get tiresome to use. I was attracted to mailfence due to its attractive UI, and its high security promise (it's in the name!). So far, everything has been great, and I use this as a secondary email account that works fantastically.
PROSI liked that this was set up in a way that was somewhat familiar to me as a gmail user, but I felt the UI was a bit better set up, with better visuals, colors, and menu layouts. It's the little things that went a long way for me that I really appreciated compared to gmail, which can be too monochrome at times.
CONSIt took a bit of time to learn how to use this email platform seamlessly, especially after being a longtime gmail user. I got over this fairly quickly though, and now I use it regularly, and have no user issues.
Reasons for switching to Mailfence
I mainly wanted a better user experience visually.
Vendor Response
Dear, Thanks for the positive feedback! We're delighted to see our users happy with our services. Regards, Mailfence Team
Replied November 2022
Devin
Information Services, 1 employee
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2020
Lie about features and don't reply to support requests
I recommend you avoid this company. Before paying I asked if a certain feature was available on their pro plan and their support said yes. After buying a 6-month subscription (the minimum) I find it was a lie, so I either need a workaround or a refund. It's been almost a week and I haven't been able to get them to handle it. Now it's like they're ghosting me - no replies to my support requests on twitter or email.
PROSSupports IMAP, 2FA, good support for multiple domains.
CONSDoes not support a "copy to folder" filter.
Reason for choosing Mailfence
Better reviews.
Reasons for switching to Mailfence
Don't like the IMAP support in exchange.
Vendor Response
User is correct that we made an error in replying to a question. User had asked: "Hello - I would like to know the features that filters support? For example, can I copy messages to a folder and continue processing remaining filters?" We answered it was possible to copy messages to folders and continue the evaluation, while what is possible is to copy the mail to the folder and continue the evaluation. There was absolutely no ill will involved. We of course issued a refund and apologized. We never lie, believe this is unethical and in additional very bad business practice. We never ghosted user, and had extensive email exchange. Even phone call where we immediately agreed to refund him once we understood the misunderstanding. Although we clearly did an error, I am not really sure this experience warrants a 0/10 for all evaluation criteria?
Replied May 2020
Manuel
Translation and Localization, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Finally, a truly private email service, that a layman can understand
5-star experience. Totally worth a try! They even have a free plan, so there is zero risk in trying it out.
PROSWell, several things! Among the top ones:- It's an encrypted mail service: Anything coming in or going out is reasonably protected from snooping. The beauty of it is that, even if your communications are intercepted somehow, they are heavily encrypted so they just can't be read.- Servers are hosted in Europe: That means Mailfence abides by the GDPR, the world's most advanced legislation on data protection. If any government agency wants your Mailfence data, it has to be via a valid court order (it's not like that at all in the US and many other countries!)- They are super honest and open: They are crystal-clear on what the service can do, and what it can't do. They are against the "fine print" policy that so many Big Tech firms are so fond of.- They go the extra mile to simplify the very complex and techical terminology of email security, so that the layman (such as myself) can clearly understand the pros and cons of using the service, and what it does and doesn't do.
CONSNot really a lot to dislike, to be honest! I mainly use the email features, and so far they work just fine!
Reasons for switching to Mailfence
Because I needed a better level of privacy to my communications, which Gmail definitely does not provide.
Vendor Response
Dear Sir, We thank you for your review. Such feedback motivates to try to do better every day. Regards, Mailfence Team
Replied July 2023
Brian
Internet, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
1
FUNCTIONALITY
4
Reviewed June 2022
Mailfence Makes Good Sense
I recently decided to open a new Mailfence account after my first one was deleted after a period of dormancy so obviously I have been quite satisfied with its features and mechanics. It has a surprising number of options available with the free account which is great for any start=up or small business.
PROSMailfence is very utilitarian for anyone needing an over-flow email platform. Besides the basic email service, it offers - with the free account, mind you - a notepad/word feature that is more elaborate than a notepad but not as comprehensive as a word; a virtual wall calendar for marking and tracking upcoming appointments and schedules; a group page feature for interacting with staff and/or clients, merchants, providers etc and more. there are subscription plans that offer even more.
CONSThere is a limited design menu, so fancy fonts are out. Font sizes, too, are very basic = Normal through Smallest, Very Small, Small and onto Largest. So no pica sizes for fine-tuning your emails. And aligning companion images seems to be problematic unless you know how to use Paint 3D to combine the wanted images.
Vendor Response
Hello, Thanks for the positive feedback. We're so lucky to have customers like you! Have a great day, Mailfence Team
Replied June 2022
Xhovana
Verified reviewer
Marketing and Advertising, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
I receive/send confidential info. by email, every day, & "peace of mind" doesn't exis... Wrong!
I absolutely loved the ease of use, the customer experience is overall fantastic. Very reliable platform, it has a full suite of tools, everything I need daily (as a marketeer). Now I have a peace of mind that important confidential info is not at risk of exposure :).
CONSThat you have to pay extra for some very important features.
Vendor Response
Hello Xhovana, Thank you for your kind words it really helps us. It is because of users like you that we are able to keep on improving and evolving Mailfence. Thanks again, Wish you a great day, Orestis Mailfence team
Replied November 2020
Mickey
Security and Investigations, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2016
Definitely recommended !
The service truly provides "end-to-end encryption" based service along with the capability of Digital signatures (PGP/MIME) - which I was precisely looking for while choosing among tons of other secure emailing solutions. The best part of my experience is that I don't have to use any other plug-in/add-on to fully avail the crypto-related features of mailfence, and they provide it all in a single and easy-to-use platform - along with a complete email-suite (contacts, calendar, documents, groups, polls...). Moreover, the customer service is exceptional - I never get my call missed/or neglected and most of the time, its the CEO himself who answers the calls and cater all your questions (even if you are not a paying customer).
PROS- End-to-end encryption (E2EE) and Digital Signatures | OpenPGP & S/MIME based. - Full PGP inter-operability. - Complete email suite (contacts, calendar, documents, groups, polls...) with IMAP/POP. - Email privacy orientation and transparency over what they do and how they do it.
CONS- The service does not provide a customizable theme. - The service does not have a proper alias management system.
Elaine
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Amazing Service
Amazing product that really helped our business
PROSEncryption, Safety and Customer ServiceThis services really puts its customer and their needs first
CONSThe document management system could be improved
Vendor Response
Dear Elaine, We thank you for this review and remain at your service. Hope to keep you as a customer for a long time. Regards, Mailfence Team
Replied October 2023
Will
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
MailFence delivers
I like the layout and access to the tools the best
CONSI pretty much like it. Typically if it cant do something I need to learn a little more
Nikhil
Verified reviewer
Media Production, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2019
Secure emailing
1) With the plugin i was able to easily know what is going wrong in my wordpress site email based
PROS1) Wordpress plugins and also a software that can easily be secured enough to send and receive private emails. Best in class for sending out emailers and having calendars marking stuff
CONS1) The problems in this app are next to negligible and i would not also want to name them just as a gesture for the great work they have done
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2022
Slow implementation of some features but a great email service.
Great email service alternative with slow implementation to crucial features plus no native app
PROSAt the start of my using Mailfence, it was fast and reliable. Lately it has been quite slow and equally implementation of some of the features plus rolling out native app has taken so long. It would have been good to have contacts encryption and at least the ability to manage multiple private calendars. Some of my favorite features include ability to set priority emails, tags and add comments to an email. The comments come in handy in working out replies and follow on actions that may be needed.
CONSThe frustration can build when seeking support from Mailfence. Sometimes emails are down and you are required to reach support via email. Sometimes I am not sure whether the emails failed to deliver or just a delayed response. In some occasion I had to reach support via twitter.
Reasons for switching to Mailfence
Great features
Vendor Response
Dear, Thanks for your feedback. We're glad you're happy with our features. The support is usually very responsive, we're sorry about the delay you experienced. We'll take your comment into account to improve our services. Have a great day, Mailfence Team
Replied December 2022
Laurent
Civic & Social Organization, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Simple complet efficace
J'adore l'ergonomie simple du produit, sa sécurité et la partie filtre est un plus
PROSLe logiciel est simple et efficace tout en étant parfaitement fonctionnel et complet
CONSLe Black thème mais il est dans les tuyaux
Reason for choosing Mailfence
Il est simple, complet et efficace, la prise en main est rapide et le service d'aide est rapide à répondre en cas de besoin
Reasons for switching to Mailfence
ProtonMail ne satisfesait pas tout ce que je demandais
Vendor Response
Cher Martin, Merci pour vos gentils propos. Nous apprecions vraiment que vous avez pris le temps de partager votre experience de Mailfence. C'est grace a des utilisateurs comme vous que nous pouvons developper et ameliorer Mailfence. Pourriez-vous partager cet excellente critique avec vos amis ? Peut-etre ont-ils besoin d'un super e-mail securise et prive. Une fois encore, nous vous remercions, Orestis L'equipe de Mailfence
Replied November 2020
Bahattin
Security and Investigations, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Zero Access to User Data
It offers end-to-end encryption based on OpenPGP, which guarantees that messages between the user and the recipient cannot be read by anyone else. This is very important. With its end-to-end encryption feature, your emails become more secure. Also, it has a user-friendly interface.
CONSPricing system could be a little better. Other than that there is no problem.
CJ
Hospitality, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
Fantastic!
I've been a Mailfence customer for about 6 months now and I love it. The service and support are top notch. They offer all the features one could want in an email service and even a few unexpected features.
PROS1. Great tech support. 2. Excellent value for the money. 3. Easy to use.
CONS1. The Activesync support can be spotty. My contacts disappear from my mobile device every now and then but it may be the device and not the service.
Stéphane
Computer Software, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
practical and effective
I like the idea of a service at the antipodes of the gothestones without mercy for our personal data.
PROSSimplicity, features, security, flexibility
CONSNeed to take a paid subscription for more efficiency
Reasons for switching to Mailfence
Far from U.S.A., security, privacy
Vendor Response
Dear Stephane, Thank you so much for your feedback. We'll keep on working on improving our service at the antipode of the gothestones without mercy for privacy.
Replied November 2019
Gemma
Higher Education, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2023
Son unos usureros. No contratar nunca!!!
No me dio opcion y debi contratar un servicio. Lo analicé y vi que no era lo que esperaba y no lo utilicé. En la página no dejan cambiar de suscripcion a free o anular suscripcion. Al cabo de 6 meses me clavaron 45€. Explique que nunca lo había utilizado y que me devolvieran la renovación porque yo no lo había utilizado nunca y no sabia que me iban a clavar 45€. Pues no quisieron devolverme el dinero. Son unos usureros pues la política de la empresa no contempla devolver dinero. Aquí dice mucho de ellos, que se enriquecen a costa de personas que intentan llegar a fin de mes, quedándose su dinero sin remordimiento alguno. SI sí, sólo son 45€ pero es la compra de una semana. Y 45€ míos y 45€ de otros cientos de personas más.. pues ahí queda claro el plan de negocio y de lucro de la empresa.
PROSNada.. Pésimo! Nada.. Pésimo! Nada.. Pésimo!
CONSNo sirve para nada. No sirve para nada. No sirve para nada.
Vendor Response
Estimada Gemma, Lamentamos que su experiencia no haya estado a la altura del servicio que ofrecemos. Siempre ofrecemos a nuestros usuarios la posibilidad de tener una cuenta gratuita, siendo libres de no contratar suscripciones de pago si éstas no se adaptan a sus necesidades. Entiendo por tu comentario que se trata de una renovación, ten en cuenta que comunicamos claramente en el momento de la actualización en el email de confirmación, así como en nuestras FAQ, que se trata de una suscripción recurrente y que puedes cancelar en cualquier momento enviando un email a nuestro soporte.
Replied May 2023
Ariadne
Verified reviewer
Computer Networking, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Very supportive email
Great. Support has responded to multiple tickets always quickly.
PROSIncludes calendar support, document support and contacts support.
CONSI don't like how google has a stranglehold on the world for collaboration.
Luca
Sports, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2022
Un buon inizio
Utilizzo questo Software da poco tempo per alcune piccole comunicazioni la crittografia end-to-end da qualche sicurezza in più rispetto ai competitors.
CONSNon esiste ancora nessuna app di tale software ne per IOs ne per Android.
Alice
Architecture & Planning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Simple mais puissant
Je suis contente d'avoir trouvé un fournisseur éthique, sécurisé et très user-friendly, qui est fiable et respecte tous les standards.
PROSL'interface est confortable, simple et intuitive, et la synchronisation client est très efficace. Rien à dire, je suis très satisfaite.
CONSCertaines fonctions sont encore en développement - mais l'équipe de support est là pour combler les rares manques.
Abner
Media Production, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Mailfence
Excellent, secure and safe. It really gives me peace of mind
CONShonestly, the only thing I didn't like was that I have to connect to the internet to use it, which is the same thing I don't like about any email
Dominique
Media Production, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
New encrypted email player w great support.
Am very positive about support. Got answers within the hour. They seem to deliver on encryption promise. At first sight I have the impression this is a new player in this market to be reckoned with.
Elizabeth
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2018
I spent money for a service. Needless to say, I did not get it.
I learned not to use your company Sounded legitimate and so I tried it. I am disappointed in the lack of performance. I had 5 other jobs that won't get done
CONSIt is called stealing.... I don't like thieves. Why take my money if you can't do the job. Had 5 more jobs, not getting done.