Modio has prevented numerous instances of dispensing on prescriptions written by prescribers with inactive state licenses. The most common of these is with physician residents. In our home state, refills are invalid if the prescribers' license is inactive, so those dispenses would have been both illegal and subject to payer refunds. We also caught an OIG exclusion with a week of its posting.

As both a Compliance and Clinical Officer, our ability to confirm state licensure, DEA, OIG, PECOS, and NPI is necessary for regulatory and accreditation compliance, as well as reimbursement. The problem has been twofold, the amount of time it takes to confirm those credentials directly and the currency of faster confirmation tools. What our staff appreciates most is the ability to confirm credentials and have immediate primary source verification without delaying initial dispensing.

There are no dislikes with the Modio Carbon software. The most desired improvement is to have Modio Carbon integrate with our pharmacy dispensing software to update prescriber files, which will also improve adjudication and PDMP activities.

Overall, we are thrilled with Modio! The user friendly interface doesn’t require extensive training so we were able to jump in benefit from the functionality right away. Modio support has been amazing, they clearly welcome feedback and are constantly making improvements. The efficiency and productivity gained by using Modio invaluable. I highly recommend Modio for any size practice.

My favorite thing about Modio is the Tracking function. It allows for tracking a multitude of follow-up tasks complete with due dates, notes, and the ability to assign tasks to others. All of which are easily searchable and sorted by urgency. My second favorite thing are the reports. The report functions are thorough, versatile, and allow us to perform audits of every variety. We can compare payor lists between providers to discover network participation gaps, audit for missing information in provider profiles, track workflows/expierables, and much more. Performing these tasks prior to Modio was extremely time consuming because the info had to be gathered from a multitude of files rather than a centralized database.

My least favorite thing about Modio is that I cannot make immediate process adjustments as I discover them. Previously, we had no credentialing software whatsoever so when an insurance released a new version of a credentialing form, changed a fax number, or updated an email address… I could replace the form in our files and update our internal processes on the spot. Now, in order to have forms mapped and tracking templates updated, the changes have to be routed through Modios development team before its reflected in my dashboard. Ultimately, I believe the tradeoff is MORE than worth it. The development team is very efficient and it never takes more than a couple days to have the requested updates reflected. Once a form is mapped it can be filled out with a few clicks. Once a tracking template is adjusted to reflect new info, the automation is set indefinitely. Yes, routing these updates through the Modio development team is an additional step we didn’t have previously but well worth it in light of the numerous benefits and efficiency gained by using this software. I’m unable to identify an aspect of Modio that could be improved.

was fine until I decided it wasn't the right fit for us.

The mapped data and documents is helpful if you can get providers to create the account and do everything manually at the outset.

They send invoices via Quickbooks. No auto-pay. VERY difficult to cancel this service. Still getting invoices despite notification of canceling months ago. Doesn't always sync with the state medical boards, still have to manually enter data. Lack of templated outgoing emails.

The overall experience has been great! From the implementation to the customer service follow up, everyone on the Modio team I've worked with has been wonderful! The software has streamlined my department so much, and allows for transparency into the department.

The tracking steps and the alerts tools are the best feature of this system. It allows me to stay on top of the upcoming expiration's on everything from affiliations appointments to CAQH re-attestations. It allows me to have confidence in my credentialing skills, and for my providers to have confidence in me.

A small aspect I don't like about this software is I cannot search providers through the quick access in the "Documents" tab. Anytime I'm in the "documents" tab and want to go to another profile, I need to click on a separate tab, search the provider name and click on it. Or I can go back to "team". Both of these creates an unnecessary step to jump provider profiles.

Ease of use and very user friendly. I especially love he alerts tab that shows me all of my providers items that are set to expire. I can quickly run through it and get out my notices to the provider offices just with a click of a button.

Nothing at all, I chose this software as they had the most to offer and their customer support is excellent!!

In my short time utilizing the platform, I have not used it to the best of my ability just yet. We have some new physicians coming on board so I am excited to be able to try the onboarding feature out soon to see how that goes. Overall, my initial contact with the sales department, setting up the platform with my project manager, and the time spent with my training specialist was awesome. It has been such a pleasure to work with everyone on the implementation team. I am happy I chose Modio!

I love all of the features but the one I like most is the provider profile set up feature. It is super easy to add a new provider to my group and add all the important documents that the system will automatically alert me prior to a cert expiring. This helps me keep all of my doctors info up to date.

The only thing I noticed about the product that I would change is the alert timeframe. The system automatically alerts us 60 days prior to expiration dates, however, I wish this timeframe could be customizable so I can set it to alert me further in advance if desired.

Modio Health has streamlined our credentialing overall. The features of this software such as the expirable tracking, mapped forms, maintaining CMEs and application tracking allow us to work quicker and smarter. The ease of providers entering their information directly to the site helps eliminate the chance of human error. Overall this software has been an asset for our company.

This software is very user-friendly. Credentialing processes have a lot of details and variables, yet Modio has found a way to streamline the system and process to be user-friendly and utilized easily by providers, office admin, PSV credentialist, and provider credentialist.

Hospital credentialing and reports could be improved to meet the high standard of the insurance plan credentialing and reports. Overall I wouldn't necessarily call this a con because the Modio staff are excellent at listening to suggestions and taking them to their programmers for possible implementation.

Genuinely one of the best experiences I have had onboarding technology into our workflows.

I very rarely feel this way about software companies, but the customer service is beyond reproach. Even if the software were bad, this would make all the difference...and it is actually great tech as well. They ACTUALLY take feedback, they don't nickel/dime on training (in fact they are quite generous), they implement quickly... From a software standpoint, they drive efficiency in process, allow tracking and monitoring, document storage, workflow development...it is a really robust, but not overly complicated solution.

I would use this space to complain about functionality I want...but they have taken our feedback and implemented many of our requests. If I had to be critical, I would say it might be overwhelming if untrained...but they overcome that with great training/implementation and quite frankly the problems this software solves are inherently complicated to begin with.

The project manager [sensitive content hidden] and trainer [sensitive content hidden] have been wonderful.

Ease of use and functionality. The solutions from the project manager.

I need it to house PHI data (COIs for patient claims)More functions for small groups - like provider invoices

I believe this software is user friendly and accessible for everyone on the operations team. Multiple people can view what licenses are set to expire. This allows for the whole team to send our physicians friendly reminders to renew their licenses. We are also able to pull data such as home address and dob making it easy for us to see where our physicians are licensed and what states they reside in.

If all the licenses can automatically refresh each month that would be a game changer!

The software is user friendly, the developers have the knowledge and willingness to go the extra mile to complete a new task with very quick turn around. We love the fact that we are not waiting for the request to be added to a list of items for the next update in 6 months or next time it comes out, they are done very quickly. We receive a note every 1 to 2 weeks notifying us of the updates or changes. The live chat is amazing, questions and solutions almost immediately. We are a very large group with multiple states and specialties so to be able to use a software that acts like it was created just for you is awesome. We especially like the updates for licenses and DEA - they are completed right in the software and you are not going in and out to obtain updates to bring in to the provider files. The emails to provider groups for updates is very useful when everyone's license or board expires at the same time. One email and you have sent them all the reminder. The process for applications mapping is easy and quick also. Storing documents very easy to move a group of documents from a different data base. I could go on and on, we really like working in MODIO and the people.

Some of the reporting was not exactly defined as I needed but has since been improved or provided for our group.

Amazing! From the sales pitch, to ease of transition, training and customer service!

We recently brought in our credentialing process in house and I was searching for something that would make this huge undertaking as easy as possible. Modio has NOT disappointed in any way. Their set up process was easy, customer service has been nothing short of amazing and the ease of the software is incredible and even though I am new to this software I haven't found anything that they didn't already think about. Have recommended this software to sister organizations and will continue to do so. Modio has not disappointed me in any way!

At this point I have not found anything that I like least.

Modio helps us manage the credentialing and enrollment for multiple organizations

The ease of use compared to other software with similar functionality and it was built to function in a non-linear environment because nothing at work seems to be sequential. You start something, leave and come back to it, etc.

There were so many ways to set it up and customize it, it was almost overwhelming.

Overall, I have had a very positive experience with Modio and their team. They have accommodated most requests (see cons above for those they are not able to do at this time), respond quickly and address any needs quickly. They are friendly and helpful and more importantly, knowledgeable about their software.

This software allows easy tracking of providers, their status with healthcare payors, their personal, immunization and licensing information as well as ID numbers for the healthcare industry. It is concisely organized and easily accessible.

There are some features that would be useful (for example, importing a payor to multiple providers at one time; right now, it must imported one by one. It would also be useful if the note information moved from provider to the other when importing the payor information. And the Task function could be improved - it does not notify when a task has been missed (required completion date has been missed).

Modio brought some much-needed organization to our credentialing, contracting, and licensing processes. Not only is the software very user friendly, but the implementation team that I worked with (primarily [SENSITIVE CONTENT] and [SENSITIVE CONTENT]) was fantastic! They were incredibly helpful and accommodating, and answered any questions I had during the implementation process. While I miss working with them now, the Modio Support Team is also very helpful, and responds quickly to all of my requests.

The tracking component is great! It allows us to make sure we are completing timely follow ups on all of our applications in process without losing track of any! It allows me to copy and paste important emails into the tracking notes so I (or my teammates) know where we stand for each application.

I wish that we could assign tasks on the provider level to show up in the tracking tab. This would allow me to create and track a task like "create NPI" or "update CAQH" that doesn't fall under a specific health plan. I also wish there was a more extensive PSV component, and that they had NCQA accreditation so that Modio could support us in our delegated credentialing down the road.

They have been great to work, they are very knowledgeable about their product and always helpful.

The best part is having everything in one place and having access to everything I need on a daily basis. The interface is very user friendly. The time it has saved me is outstanding.

The inability to limit types of CME used for our group.

I am now able to keep up with expiration dates of medical licenses and certifications in a timely manner. I am able to give the providers a 2-3 month notice of upcoming expiration dates. The providers are happy therefore I'm happy!!

This software is very user friendly. The training sessions are informative, and the specialists are well trained and competent. Information can be shared with other providers/companies using the software. You can decide what information is shared and what is kept private. Providers are able to sign all necessary documents with DocuSign. This allows for a faster turnaround. Everything is at your fingertips, no more going to individual websites to verify information. You can verify license, DEA, OIG, etc. from the platform.

Some improvement could be made with the "tags" search options. If you use the tags to search and go to a different screen, the search options are cleared, and you have to set them again.

My overall experience with Modio is that the implementation so far has been like Butta. The team is awesome. Very knowledgeable and professional.

I like the fact that it is easy to use. Everything I need for a provider is in one place. I don't have to use multiple systems for data tracking. Also, it verifies OIG, State License and DEA monthly or definitely when needed.

I cannot answer this question as of yet because implementation is not complete.

The customer support was/is outstanding. They have lots of instructional videos and modules for you to view if you have questions. Also, the actual customer service department has gone above and beyond to help us get up and running.

The ease of use for this software was great. It was affordable, thorough and organized. The training, follow-up and support throughout the process was fantastic.

Loading the data. Modio loads quite a bit of the data for you. However, waiting as long as we did to purchase the platform caused us to have lots of information to enter.

We as a group feel Modio is a great software and are extremely happy.

Very easy to navigate. Customer Support is extremely responsive and very knowledgeable .

I feel the reports can be made a little easier

Great!

The alerts and reports are my favorite aspect of the software.

I can't think of anything that I don't like about the software.

Our experience has been awesome. From onboarding providers, Credentialing, document storage, customer service, I am impressed. All around an impressive Credentialing tool.

Intuitive and customer service is responsive to our request to customize for our program

Reports need to be cleaned up alot prior to sending

In the long run Modio will become a great tool once we figure out how to utilize all of the features. Right now we are still in implementing the process so it's been time consuming.

We are new to Modio and are still working through all the features but so far being able to run reports and house all the documents and information on a provider has been easy and a real time saver.

We utilize Modio to store residents and medical students files and rotations. Customizing fields and hiding features is not always possible so we've have to come up with a data dictionary to help guide us until we can integrate Modio's process with our own.

My experience with Modio has been wonderful! The implementation process was so seamless and the customer service is incredible!

Prior to Modio, my team and I were working off of Google Sheets. Modio had made contracting and credentialing much more streamlined. It is so wonderful to have everything in one easy system.

I would like there to be drop downs in the tracking and have it easier to edit. The last step of the tracking is "contracting complete". Unfortunately, that is not always the case. I would like there to be an option to indicate a denial to assist in appropriate tracking and reporting.

The Customer Service, Support and Training I have received through the Implementation process has been outstanding!

The software is very user friendly and easy to navigate. It has so many features that have made such a huge difference already in my workflows. With managing multiple providers at different clinics, it helps me stay organized and on top of things. Best decision I've made in regard to time management and saving time with Credentialing!

At this time, I have no dislikes with this product.