All Surfly Reviews
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Shawn
Verified reviewer
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Best collaboration tool I've seen!
Still a huge believer in Surfly's future. Great support and technical capabilities!
PROSAnyone can use it, right away. Very useful for live collaboration on any website. (even in a logged in area) Saves so much time and frustration with communications. Makes online interaction so much more meaningful and actually enjoyable. The future of online for human to human interactions. (the rest will be with AI and bots).
CONSSo many options . Sometimes hard to understand how to integrate with other services in business. White label is somewhat limited.
Sergey
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Surfly great co browsing product
Product, customer support, and stability have a decent number of good features. If you enterprise, you can have additional features and a privet cloud for version management.
PROSWe use Surfly as an API and build an in-house workflow for our business units. We managed to cut the sales representative time on call by 40 %. The co-browsing feature also helps us improve customer engagement in the process.
CONSWe don't have local language support (RTL language)
Reason for choosing Surfly
As they have features like video and co-browsing (with REST API)
Whitney
Real Estate, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Something to get use to!
At first I wasn't a big fan of trying something new, like Surfly. However, I am pleasantly surprised by how user friendly and simple Surfly is to use. I really like how seamless it is to screen share and collaborate with co-workers through the program.
CONSWhat I like the least about Surfly is how confusing the interface is. I would like something simple to be able to ensure everyone is able to log in and view the meeting and what is being shared.
James
Insurance, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
A product for the future
Surfly have been a joy to work with, the system has been reliable and is easy to use and as a team they take feedback seriously actioning any system errors and development ideas.
PROSThe Screen sharing, ease of use and privacy features are the obvious stand outs but also what made Surfly such a success within our business was the ease of implementation along with the dedicated support offered by the Surfly team.
CONSdepending on your needs for the system we have found that the biggest limiting factor has been its inability to view Applications, it is a feature that is becoming increasingly important as more of our systems move from web based on application based browsing.
Reasons for switching to Surfly
inability to add privacy filters, audit logs and user controls which meant user data was not always secure / hidden when it needed to be, this was especially important when taking our advisers through key processes.
Jerry
Insurance, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
The review from Cathay Life.
Good.
PROSEasy to use for Client and Agent. Also, it's easy to adjust the setting via dashboard.
CONSNot available with Google Cloud or Local Server.
Reason for choosing Surfly
Pricing and Quality.
Prashanth
Information Technology and Services, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Surfly Co-browsing
Surfly comes with an easy to use Cobrowse and Video functionality to support Customer Engagement and Customer service sectors. This will give an additional tier to get closer to Customer excellence. Surfly presales and after sales support is amazing. Surfly is always available to support their partners and customers.
CONSSurfly should look at providing a node in GCC and India cloud to avoid any data regulations.
Vivaan
Mechanical or Industrial Engineering, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
Great tool to teach customers and new sales associates regarding certain technical techniques.
The pandemic made it difficult to visit the sites where our ropes are used and teach the correct splicing methods as well as provide information on how to make them last longer. With Surfly this is no longer an issue. Even now we are siving money not having to visit the customes so often.
PROSWe primarily use this to train new customers and new sales associates the correct splicing techniques for our ropes. Really easy to deploy with new customers and makes it easier to teach without having to visit.
CONSQuite happy with this tool. No real complaints. Plan to start usage in our sister organization too.
Jayden
Financial Services, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Jayden's review
Signatures are much smoother compared to other remote platforms.
CONSSetup remote session 5-10 minutes before the appointment time. Best if it can reschedule in advance.
Nicola
Automotive, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Best interface
Smoothness of service, extra functions
PROSInterface, speed, support. Overall it was valuable product which delivered approriately my needs
CONSGraphic can be improved but the most important is the function
Franco
Cosmetics, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Next level sales tool
- easy integration - good set of functionalities - easy configurable
CONS- can't tell at the moment, but pricing is quite high but tool gives high value
Aaron
Verified reviewer
Internet, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Surfly is the ultimate chat and customer support tool!
As a web developer, I have a several clients that use and love Surfly. It's a great product!
PROSSurfly takes just a few minutes to sign up for and install onto your website and then the magic starts. You can then start chatting with site visitors, do a screen share to see how they are interacting with your site, and even take control, if they give you permission. Surfly sets it up so you can easily offer direct customer support on your site.
CONSThey used to be cheaper but they've raised their prices. It's still worth it but still is a little spendy.
Tim
Staffing and Recruiting, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Super Fly Surfly
I haven't had a huge amount of experience using the solution but it worked great as a co-browsing, screen sharing virtual meeting room in the handful of times I did - easy to use and more personable experience than the likes of Zoom/teams.
PROSI haven't had a huge amount of experience using the solution but it worked great as a co-browsing, screen sharing virtual meeting room in the handful of times I did - easy to use and more personable experience than the likes of Zoom/teams.
CONSNothing springs to mind :) I got everything I needed from it but I didn't explore it in full
Nishu
Information Technology and Services, 10,000+ employees
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
Great for collaborative work
Ease of use and quick onboarding process
CONSUser guides would be helpful for first time users.