US Dollar

Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common problems by automating the answers to repeat questions. It provides clients a fast turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that can research questions on their own.


Answerbase allows users to use the Q&A component with online sales, as potential customers can have any sales-based questions that can be answered directly on the product page. Existing questions are addressed immediately and new questions can be routed to the correct member of the sales team.


Answerbase provides data and suggestions to users on what content they should create or any existing content that needs improvement. Answerbase can be used in industry segments including advertising, education, media and retail. Pricing is per month. Support is offered via email and phone.



LongDescription

Support Ticket Management

Cataloging/Categorization

Multi-Channel Marketing

Application Management

Customizable Reports

Access Controls/Permissions

SEO Management

Rich Text Editor

Active Directory Integration

Order Management

Single Sign On

Categorization/Grouping

Communication Management

Customer Database

Shopping Cart

Collaboration Tools

eCommerce Management

Full Text Search

Content Publishing Options

Data Import/Export

Group Management

Document Classification

Self Service Portal

Version Control

Content Management

Configurable Workflow

Discussions/Forums

Membership Management

Text Editing

Multi-Channel Communication

Queue Management

Real-Time Notifications

Website Integration

Video Support

Multi-Store

Alerts/Notifications

Moderation

Knowledge Base Management

Decision Support

Community Management

Returns Management

Customizable Templates

Website Management

Alerts/Escalation

Reporting/Analytics

Widgets

Feedback Management

Gamification

Content Creation

Online Forums

Document Management

Inventory Management

Search/Filter

Electronic Forms

Member Directory

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Answerbase offers a free trial as you get a feel for the service and has pricing tiers that will satisfy any size business. Whether you are a startup or one of the most well-known brands in the world, we have a plan that will meet your business needs.

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