Community Software

Compare All Community Software

Filters

Apply Filters:

X

Your Industry

Your Company Size

Price

Sort by

Recommendations: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.
Reviews: Sorts listings by the number of user reviews we have published, greatest to least.
Sponsored: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button.
Avg Rating: Sorts listings by overall star rating based on user reviews, highest to lowest.
A to Z: Sorts listings by product name from A to Z.
ResetShow 132 Results
Showing 1 - 20 of 132 products
Showing 1 - 20 of 132 products

inSided

InSided is the leading customer community platform for Customer Success teams at B2B SaaS and subscription-based companies. We are the only community platform built specifically for B2B SaaS. Our customer community platform help...Read more about inSided

4.22 (9 reviews)

Higher Logic Vanilla

Vanilla is a cloud-based community management solution for consumer goods, financial services, gaming, media and publishing and technology. The solution helps organizations engage members, create discussion forums and gather ideas...Read more about Higher Logic Vanilla

4.41 (63 reviews)

Hivebrite

FrontRunners 2022

Hivebrite is a cloud-based online community management platform for incubators, businesses, schools, and nonprofits including institutions with limited resources. It helps organizations build brand engagements and opportunities fo...Read more about Hivebrite

4.43 (49 reviews)

Orbit

Orbit is a community growth platform that scales the impact of your company’s most valuable resource—its community of users, advocates, and contributors. Accelerate product adoption, increase revenue and retention, and give each o...Read more about Orbit

4.73 (11 reviews)

Bazaarvoice

Your customers need a tour guide for their shopper journey. User-generated content (UGC) is the insightful, vibrant, trustworthy companion your shoppers are looking for. Enter Bazaarvoice. We help you get shoppers what they need a...Read more about Bazaarvoice

4.20 (15 reviews)

Glue Up

FrontRunners 2022

Glue Up (Formerly EventBank) is a cloud-based engagement management platform for nonprofit organizations. Glue Up integrates event management, membership management, customer relationship management (CRM), email marketing, payment...Read more about Glue Up

4.47 (94 reviews)

Mighty Networks

FrontRunners 2022

Mighty Networks is a cloud-based social networking platform designed to help marketing teams create targeted landing pages, track leads and connect with clients on a centralized dashboard. It enables members to gain information ab...Read more about Mighty Networks

4.60 (72 reviews)

Jostle

Jostle’s employee success platform is where everyone connects, communicates, and celebrates at work. It’s the heartbeat of our own company and has helped employees in over 1,000 organizations easily belong and contribute, anywhere...Read more about Jostle

4.35 (63 reviews)

Website Toolbox

FrontRunners 2022

Website Toolbox is a community management platform that helps businesses create discussion forums to resolve prospects' queries, receive feedback and facilitate collaboration among customers. Professionals can create customizable ...Read more about Website Toolbox

Unibuddy

Unibuddy is a student-to-student marketing platform which helps recruiters build connections and empower prospective students to feel confident in their choice of school. Our scalable platform empowers recruiters to reach even mo...Read more about Unibuddy

5.00 (1 reviews)

Higher Logic Thrive

Purpose-built for associations, Higher Logic Thrive is a powerful yet simple member experience solution. Built on nearly 20 years of serving associations, Higher Logic Thrive makes finding, engaging, renewing, and communicating wi...Read more about Higher Logic Thrive

4.36 (97 reviews)

Brilliant Directories

---- TRY OUR 7-DAY FREE TRIAL: https://www.brilliantdirectories.com/trial ---- Brilliant Directories is an all-in-one directory platform designed to help businesses design and launch online communities. Administrators can utiliz...Read more about Brilliant Directories

NiceJob

NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key features include emailed review invitations, review reminders, reputation monitoring, website integration, S...Read more about NiceJob

Slack

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financi...Read more about Slack

Webex Events (Formerly Socio)

FrontRunners 2022

Webex Events (formerly Socio) is a ticketing and event management solution that helps businesses handle registrations, online meetings and lead capturing operations via a unified platform. It enables organizations to organize vir...Read more about Webex Events (Formerly Socio)

Tribe

FrontRunners 2022

Tribe is a cloud-based community platform designed for enterprise-grade customer communities. Key elements include complete customization, embeddable widgets, modern design, comprehensive API, gamification, analytics, powerful mod...Read more about Tribe

4.76 (84 reviews)

Heights Platform

The Heights Platform provides all of the tools you need to create and sell your own online courses, challenges, memberships, private communities, coaching, digital downloads and content bundles. Our all-in-one solution is built fo...Read more about Heights Platform

4.89 (54 reviews)

MobileUp

MobileUp is a cloud-based solution that provides businesses with tools to design and deploy applications for streamlining event management processes. Professionals can view upcoming event schedules, manage attendees and conduct vi...Read more about MobileUp

4.00 (1 reviews)

Answerbase

Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their c...Read more about Answerbase

4.73 (11 reviews)

Almabase

FrontRunners 2022

Crafted for Alumni-Relations and fundraising teams to boost engagement with streamlined programs. Know your community better with data, elevate their experience from connection to donation, and foster a sense of community with an...Read more about Almabase

4.68 (96 reviews)

Learn More

Buyers Guide

Last Updated: March 24, 2022

Online communities provide a platform for individuals to connect around a shared interest, goal or activity. Users form a network, develop relationships and collaborate by sharing information and engaging with content.

Community software helps businesses build and develop these forums, cultivate followers and maintain memberships. These tools automate administrative processes and provide businesses with actionable data on metrics and trends such as site activity and user engagement.

There are a variety of solutions on the market designed to serve every type of business need, including brand building, customer support and many more.

We’ve created this guide to help you better understand the community software market so you can select the right tool for your organization. Whether you’re looking to invest in community software for the first time or looking to replace your current system, this guide can help you make a more informed purchase decision.

Here's what we'll cover:

What Is Community Software?
Key Features of Community Software
Types of Community Software
Key Considerations for Community Software Buyers

What Is Community Software?

Businesses and associations build online communities to achieve several goals:

  • Increase brand awareness
  • Grow their customer base
  • Support customers throughout the entire customer life cycle (i.e., considering, purchasing, using, maintaining and/or replacing a product or service)
  • Provide a forum for discussion/feedback regarding products and/or services

Of course, first and foremost, communities should provide value to the end user.

Community software solutions help businesses build, launch, manage and measure the effectiveness of their online communities so as to strive for continuous improvement, i.e., provide the most value to the customer.

Example forum report using Socious online community software
Example forum report using Socious online community software

Key Features of Community Software

Look for the following community software capabilities as you compare solutions:

Member management Enable users to create profiles, join groups and/or chapters. Often includes search functionality or a directory. Can include membership dues management (works with merchant account platforms) to manage paid memberships.
Content management Create web content and track how users interact with different types of content. Can include process documentation, wikis, articles and more. Set up online and emailed content alerts for when content is added or updated.
Forums and discussion boards Facilitate communication and collaboration among users, allowing them to follow threads, share ideas, post questions and respond to inquires. Includes features such as @ mentions, the ability to like and/or share posts, insert emojis, add tags and other classifications to posts and archive discussions. Often includes the ability to send private messages as well.
Blog creation and management Set up blogs for your business, employees or individual members. Allow users to create and share content, organize content using tags and other classifications and subscribe to blogs. Includes security settings, user permissions and the ability to turn commenting on or off.
Gamification/crowdsourcing Increase user engagement in your community with tools such as gamification, contests, surveys and/or polls. Invite users to post scores on their profile or share to their social networks.
Media libraries Upload and store files in a centralized, searchable location. Features often include customizable user permissions, share settings and the ability to turn on/off commenting. Enlist users in library maintenance by allowing them to tag out of date files, broken links etc.
Event management Showcase events and conferences and work with your partners to cultivate sponsorships and your customers to build out your attendees. Features include online registration, agenda/calendar building and payment management.
Reporting and analytics Includes dashboards and reports for several metrics, including member activity, site interactions, content shares and many more. Schedule one-off or recurring reports, view data in various graphical displays and export data to Excel. Create custom reports to track trends unique to your business or industry.

Types of Community Software:

Community software can create and manage several types of communities. These can generally be grouped as follows:

Internal business tools. This includes communities designed to facilitate collaboration among employees and crowdsource ideas to solve internal business issues. They can also act as an internal knowledge center where employees can access reference material, join relevant groups and search for important business documentation and processes. Can also include professional development and training.

Capabilities might include:

  • Employee directory
  • Wikis
  • Talent referral
  • Opinion surveys and polls

Business-to-consumer (B2C). This includes a variety of communities designed to help businesses engage with current and prospective clients, most often centered around business development/sales, customer relationship management, support and training. Can also host reviews of products and services. Non-profit and professional development associations can also use this software to engage with members or users rather than customers.

Capabilities likely include:

  • Branded blog, news, and/or social network
  • Forums and discussion boards
  • Content and media library
  • Group/chapter management
  • Event management

Business-to-business (B2B).

B2B communities enable businesses to interact with other organizations in their industry, most often through partner programs and industry and awareness brand marketing. This resource can be helpful when highlighting new programs, product releases and updates as well as when creating and/or responding to RFPs.

Capabilities often include:

  • Business profiles
  • Product/service videos
  • Document sharing
  • Event management/sponsorship tools

Consumer-to-consumer. This category includes communities built by consumers to serve and engage with other consumers, such as interest-based communities (e.g., sports, video games, city/geographical involvement etc.), professional development associations and product/service reviews forums.

Capabilities might include:

  • Member profiles
  • Group/chapter management
  • Forums and discussion boards
  • Private messaging
  • Content management

Additionally, it’s possible (and likely) for a hybrid community to exist within any of these categories. An example of this is when customers interact with each other and the business joins in on the discussion.

Each community will require member management and offer some degree of reporting/analytics for administrative members. As the primary goal for these systems is to provide value to end users, it’s important to chose a solution with reporting functionality that supports your business and industry requirements.

Key Considerations for Community Software Buyers

Keep the following purchase considerations in mind as you compare solutions:

Open-source community software. There are several open-source solutions on the market that can help you get an online community set up with lower upfront costs than you’d have with a paid solution.

However, you will require an IT staff to host and maintain the system, which means, as one vendor states on their website “you break it, you fix it.” You also have limited support, training and customer service options with open source tools, so consider the needs of both your administrative and end users before choosing this option.

Integration with existing business software. Integration allows for seamless data transfer between applications, which is a chief concern when using disparate systems. Look for tools that integrate with your existing business applications (e.g., your CRM, marketing, help desk and social media accounts) to save time and reduce duplicate data entry.

Actionable insights/reporting. The key with reporting is to gain actionable insights. Your community software should help you strive for continuous improvement so as to provide the most value to your end user, so you should supplement your reporting strategy with feedback loops. Additionally, look for trends that allow you to enhance and tailor the user experience to each member group, which can lead to increased and prolonged membership.