All PriceLabs Reviews

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Gal

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed July 2023

It Did Exactly What I Needed.

User Profile

Renata

Verified reviewer

Hospitality, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

PriceLabs continues to impress with exceptional customer support

has been highly positive, characterized by the seamless and gradual learning curve the powerful software offers. PriceLabs not only provides robust functionality but also ensures that users can acquire a nuanced understanding of its features over time. The platform's design allows for a progressive exploration of concepts, enabling users to delve deeper at their own pace.

PROS

It's evident that PriceLabs consistently goes above and beyond, showcasing exceptional dedication to customer support. Their content-rich webinars underscore a commitment to ensuring customers are well-informed and empowered. This unwavering focus on customer training sets PriceLabs apart, exemplifying a commitment to excellence in customer service.

CONS

While the platform is robust and efficient in automating pricing strategies, users occasionally find themselves delving into manual assessments to ensure nuanced optimization.

Reason for choosing PriceLabs

The flexibility to pay on demand and deactivate synchronization during low seasons was a key factor in choosing PriceLabs. This feature allows you to optimize costs by aligning payments with your specific needs, particularly valuable when demand is lower. The ability to toggle synchronization on and off provides a dynamic and cost-effective approach, showcasing PriceLabs' adaptability to your business's changing requirements.

Vendor Response

Hi Renata, Thank you so much for taking the time to leave this detailed feedback, and especially for acknowledging our customer support - one of the areas we, as a company pay special emphasis on. Wishing you the best for 2024. Warm regards, Richie

Replied January 2024

Manuel

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Awesome tool

After you understand the software it is a great tool to use. Cuts back on hours and hours of manually comparing prices and making sure we are positioned adoringly regarding the competitors. However to start using the SW it would be great to have a PriceLabs person hear you and help you set your initial stagy and explain the how the SW "reads" your inputs to generate it's outputs. Highly recommend it

PROS

Rely rely helpful, to make sure yield the maximum revenue for each property. It is very flexible to customize to our harts content / location specifics. Information about expected occupancy in the town and "real" information about already booked occupation for each day forward. Rely easy to visually see in % how well we are doing in the future. This time frame is also customizable, so we chose, 7 day, 30 days and 90 day, to easily see if we are OVER selling (too cheap) our UNDER selling (to expensive). Integration with our PMS was very simple also.

CONS

- Sold night, do not display the "correct" value that the unit was sold at. - Color scheme of information displayed (bule "cold" used for higher occupancy) - Base percentage history are not real values, of our apartment this year versus last nor versus the town. It's an estimate of what we have versus the changes we make. But none of this portrays reality.

Reason for choosing PriceLabs

Beyond pricing - they use a percentage base payment and we hate this way of work, because our margin fades completely. Unless they requested 0.1 to 0.25% it is not viable to work with them.

Patricia

Real Estate, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2022

Worthless

Horrible

PROS

There is no pro for us. It was completely worthless. We gave it over 6 months. When it was costing us money we dropped it.

CONS

This product did nothing for our rental business. We understood how to use the tool, it was not difficult to use. It just does not work well. Their customer support was non-existent.

Reason for choosing PriceLabs

Promise of what the product would and could do and the pricing

Vendor Response

Hi Patricia: This is Richie and I am one of the founders here. We are very sorry to disappoint you. We are glad that you found the tool easy to use. I am glad that you are continuing to use PriceLabs still and I see that you have started to receive bookings. We highly recommend watching our training that happens every day to optimize your account. I also briefly looked at your account and it seems pretty solidly booked. Maybe this was after you increased price?

Replied September 2022

Rose

Hospitality, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

A MUST for vacation rental owners

I couldn't be happier. It has a lot of horsepower and does a tremendous amount of work in the background that saves me valuable time. It performs so well, it is easy to forget it's even there!

PROS

PriceLabs is competitively priced, integrates seamlessly with my channel manager, ensures I have very limited to zero open dates in my calendars and has maximized my revenue. I find it very easy to use and I consider it one of the most important tools in my toolbox for successful management of my short term rentals.

CONS

The interface is a little overwhelming at first, but it doesn't take too long to familiarize yourself with the layout and understand what the graphs and numbers are reporting.

Reason for choosing PriceLabs

I liked that PriceLabs is very focused in their offering and they don't have anything more to gain than your business which would be guaranteed if they can deliver what they advertise (which they do!). When looking at other platforms that offer reservations, guidebooks, scheduling, channel managing AND dynamic pricing, it is clear they are tackling everything which could lead to a "Jack of all trades, but master of nothing" type of delivery. PriceLabs is a focused company which is more likely to deliver a "best in class" product.

Vendor Response

Hi Rose, Thank you for taking the time to leave us this feedback. We are glad PriceLabs could help you maximize your revenue and save valuable time! Looking forward to continuing to serve you in 2024. Warm Regards, Richie

Replied February 2024

Linda

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Best software for pricing vacation rentals!

Saves me a ton of time over manually adjusting pricing and availability. This is one of my favorite softwares for managing my vacation rentals.

PROS

• Pricing adjusts very well based on demand and it is obvious that prices for festival weekends, etc should be higher and the software does adjust for these events - some of which I don't even know are going on • Allows min and max prices and has a lot of customization of pricing possible • One of the best features is the ability to set customized availability as well as pricing. I can set a 2 night minimum for the near future but then a 30 day minimum farther out if I would rather find a longer term guest. • Orphan day availability is great – here I can allow a 1 night stay only if it is in between other bookings and the software automates all of this where I used to have to do it manually. • The software pushes pricing and availability to AirBnB and also to my channel manager Lodgify which is great as then Lodgify can push to VRBO and Booking.com. • I like that I don't have to pay for a month if I don't need to sync pricing for a property (this works well when I have corporate guests staying for multiple months)

CONS

• Pricing is a bit higher than what I would pay on a different system I tried out but the features made it worthwhile.

Reason for choosing PriceLabs

I did a trial of Wheelhouse and found that the prices they were setting were much lower than what Pricelabs used on the higher end and I am always over 90% occupied so wanted the higher prices.

Reasons for switching to PriceLabs

I did a trial of Beyond Pricing first but they made you set a base price which was to be the average you received on AirBnB. Pricelabs calculates the base price for you which was the big advantage I saw at the time.

KIMBERLY

Real Estate, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Great software for STR occupancy pricing. Prices competitively

Overall software is great but their customer service is exceptional. They understand what str companies are going through with covid and are supporting us all the way. Thanks guys! You are awesome.

PROS

Easy to use and understand. Always improving and adding helpful elements

CONS

Wouldn't mind a few more specifc features.

Reason for choosing PriceLabs

Easy and responsible accurate pricing to us as hosts. It works well and their CS is on top of emails.

Reasons for switching to PriceLabs

Wheelhouse is insane expensive. They want a %. Which i just don't agree with. I'm the one buildingy business. If I amxmore profitable it's because I bought be furniture or took better photos or just demand is up. Has nothing to do w the software so to take a % is not acceptable to me. It's a base product that does the same thing every time. This deserves a base price payment which is what Pricelabs smarly does.

John

Market Research, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

40% Revenue increase

Great experience overall and as soon as the billing thing is fixed your service will be perfect!

PROS

This software increased my revenue by 40%! I was able to set it up myself from the tutorials. All around great experience!

CONS

The Sync listings button should not be linked to your billing dept. Users need to toggle this button or re-link their listings sometimes when changes are made to our PMS. This should not cause a billing nightmare where we get double charged by the system.

Reason for choosing PriceLabs

Beyond pricing rules themselves out by trying to charge a percentage of my revenue. That payment structure would never work for me nomatter how great the service. Wheelhouse seemed like a good service at a fair price. Overall, i just liked the look/feel of pricelabs better and I am happy with that decision. But i think wheelhouse has a fine product at a fair price as well.

Thomas

Religious Institutions, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Thank You PriceLabs

Really enjoy ease of use, great analytics and subscription price.

PROS

I am a very busy individual and am tasked with running four different businesses. The great tools from Analytics to Market Dashboards where I can compare Future Looking , LOS and Lead Time, Amenities and Policy and Fees of my competition at a glance is key to running a successful vacation rental business and PriceLabs has it all, plus.

CONS

The three different Menu listings at top of Software. Dynamic Pricing, Market Dashboards and Account. Seems clunky to me. Why not put them all in one menu option.

Reason for choosing PriceLabs

Ease of use, better analytics.

Reasons for switching to PriceLabs

I felt that PriceLabs has better integration and has ease of use and analytics

Nathan

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Awesome Product & Great Service

PROS

Pricelabs increased my overall annual revenue!

CONS

It can be a bit pricey, still, feel its worth every penny!

Reason for choosing PriceLabs

Better features, better algorithm, awesome support

Reasons for switching to PriceLabs

Better features, better algorithm, awesome support

Nuno

Hospitality, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Dynamic Pricing Software that will give you peace of mind regarding your rates

Knowing that my nightly rates are what they need to be compared to my competitors and market demand without spending endless hours analyzing rates has resulted in a huge savings of my time and allowing me to concentrate on other aspects of my business.

PROS

They are unique in that they match up your listings so that you are not charged per listing per platform like some of their competitors.

CONS

The UI isn't the greatest but once you're set up, you don't have to spend a lot of time using the software.

Reason for choosing PriceLabs

It was mainly pricing. Beyond Pricing charge 1% while PriceLabs charge a flat fee per month.

Reasons for switching to PriceLabs

It was mainly pricing. Beyond Pricing charge 1% while PriceLabs charge a flat fee per month.

Caroline

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2023

Only for Price changes

As I used Pricelabs to manage more than 1000 apartments at the same time, it was very good with the possibility of grouping room types in the same price category, but the lack of other tools is very noticeable and hindered the analyzes and controls, which needed other complementary systems.

PROS

The possibility of creating different levels of increase or decrease in price, based on the user's free decision, is very interesting when you want to price differently for each occupancy level. Also it's nice to have possibility of grouping room types in the same price category.

CONS

I think the system is very simple, with no possibility of applying strategies such as minimum nights, entry and exit restrictions, discounts according to the number of guests, etc. This makes Revenue management very difficult, which needs to be complemented by other tools. Also, there are no suggestions or market research within the platform. All price optimization is based on the user's own management and choice, and we don't have historical reports or price changes, which makes it difficult to control.

Reasons for switching to PriceLabs

Due to the most complete features offered.

Vendor Response

Hi Caroline, Thank you for your review. We're glad you found several features, particularly groups, powerful. However, some of the features and customisations that you mentioned as lacking, - such as minimum nights, check-in/out restrictions, and occupancy-based discounts, are features present in the product and are widely used by our customers. We find it surprising that these features were not used or apparent, and thus a lesson for our team to make these evident during our training sessions. We offer full pricing automation and the ability for users to pick their desired level of control. With all the features we offer it can sometimes be a challenge to narrow down the desired set. We'd love to show you these features and how you can get the best out of PriceLabs. Please contact our team and we'd be happy to run you through a personalised demo Thank you, Richie Khandelwal, Co-founder - PriceLabs

Replied January 2023

Nancy

Hospitality, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed December 2022

Great software

PROS

Pricelabs has helped me set up my property so I have earned more in the last year than expected. Their market research helped me start with my price points that match my neighbors. Their dynamic pricing helps me stay competitive while I earn the most money possible.

CONS

The family groups are a little difficult to understand.

Reasons for switching to PriceLabs

Ease of use and better reviews.

Vendor Response

Dear Nancy, We are happy to hear that PriceLabs has been able to help you increase your revenues in the last one year. Our mission has always been focused on delivering value and helping our customers reach their goals - to boost occupancy, maximise revenue, and save time. With regards family groups - we admit, it does take some time to get familiar with some features. If you'd like our team to walk you through any of our functionality, please don't hesitate to reach out to us support@pricelabs.co Our team is very responsive via email and our product specialists will respond to any query within a few business hours. Thank you once again for choosing PriceLabs. Warm regards, Richie

Replied January 2023

Rudy

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

Great value and customer support

PROS

Have been using the service for about 2 years and find it instrumental in raising our rental revenue. Feature are complete and for the most part work really well. Customer support is outstanding, including the ability to connect directly with the founders of the company and some of the key scientists on the team.

CONS

I imagine the algorithm works really well in densely populated areas, but requires extra manual work to be effective in vacation destinations that don't have the concept of a neighborhood. Currently the automated process for establishing a comp set is a bit flawed; I would like to be able to define my own comp set to track market occupancy and drive rate calculations.

Charlie

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2022

Into the future of Vacation Rentals with Price Labs

Great. In my role in getting new properties in to our portfolio it allows me to present unbias and market related data over just our internal data. It also helps me show what the market place is like to owners, enabling them to make the best decision for themselves. It has been a game changer and I look forward to the product being improved and adding features in the near future.

PROS

It has changed the way we price, project and even view our properties' performance.

CONS

I know it is hard, but th revenue figures can be way out at times. I have looked at our own properties on the system and the variance can be quite big. However, that is generally down to dates being blocked or high owner use.

Vendor Response

Hi Charlie, Thank you taking the time to review us. We're so glad to hear that PriceLabs has had a positive impact on your pricing decisions! If you have any doubts about the way the system works, please don't hesitate to reach out to us via email - support@pricelabs.co or our in-product chat. Our team is very responsive via email and our product specialists will respond to any query within a few business hours. Thank you once again for choosing PriceLabs. Richie

Replied January 2023

joana

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Good service great report

- price fixing according to demand- revenue increase- strategies correction according to market

PROS

Pricelabs is easy to implement the baiscs and the results appear very quickly.The support is of high quality and fairness!The constant webinars to explain in detail the features.I highly recommend pricelabs to increase the revenue results.30 days trial

CONS

The high complexity of some features. In my opinion, it's hard to use pricelabs 100%...

Reason for choosing PriceLabs

a lot of good reviews in social media groups of short rental market and the possibility of having 30 days trial.

Vendor Response

Hi Joana, Thank you for your trust and appreciation. We're so glad to hear that PriceLabs has had a positive impact on your pricing decisions! As you pointed out, our free, no-strings attached 30-day trial is a great way for individual hosts, co-hosts or property managers to evaluate and familiarise themselves with our tools, customisations and features before making any commitment. That said, we also agree with you that our wide array of features and customisations can get overwhelming. In that regard, please feel free to reach us at support@pricelabs.co with any questions or suggestion you might have and we'll be happy to help. Our team is very responsive over email and you will rest assured, hear back from us within a few business hours. Thank you once again for choosing PriceLabs. Richie

Replied January 2023

guy

Hospitality, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

complex, but technical

good,

PROS

granular pricing ability - able to adjust tiny factors and add in orphan days

CONS

selection of compared property types - hotels and self catering are different beasts

Reasons for switching to PriceLabs

more technical granular ability to adjust factors

Vendor Response

Hi Guy, Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are thrilled that you're enjoying the granularity of PriceLabs and the customization options offered. We understand that our wide array of features and customizations may seem complex, but we've got you covered. We offer weekly training sessions in five different languages to ensure you have the guidance you need. And if you ever have any questions or doubts, simply reach out to us at support@pricelabs.co, and our team will promptly assist you. With regards your feedback about hotels versus short-term rentals - we have an exciting update. We've introduced a new tab called "HOTEL DATA" right next to the Neighbourhood Data tab. This tab provides comprehensive information about hotels in your area, while the neighbourhood tab now focuses exclusively on short-term rentals. We hope this change addresses your concerns and enhances your experience. We value your feedback, and we're always open to hearing more. So, if you have any further suggestions or feedback, please don't hesitate to reach out. We're committed to continually improving our platform to better serve you. Thank you once again for choosing PriceLabs and for your valuable review. Best regards, Richie

Replied June 2023

Marlene

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

A 10/10 Software

PROS

Easy to use, helpful and on point customer service

CONS

The sync could be done more often / frequently

Vendor Response

Hi Marlene, Thank you for taking the time to review us. PriceLabs mission has always been focused on delivering value and customer service is top priority - and we appreciate that for acknowledging this. Regarding 'Price Sync' - we've noted your feedback. While our default sync happens once a day, a user can choose to sync upto 3 times a day. On that note, we value suggestions and take feedback very seriously. It helps us better our product and services, so please don't hesitate to write to us in this regard. Thank you once again for choosing PriceLabs. Richie

Replied January 2023

Chuma

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Great product and service!

Excellent!

PROS

The color coded quick view occupancy summary for each listing.

CONS

Some of the price building...not sure what overrides what.

Reason for choosing PriceLabs

Better reporting

Reasons for switching to PriceLabs

Very hard to use.

Vendor Response

Hi Chuma, Thank you for taking the time to review us. We're glad you like our color-coded listing wise occupancy summary. It's one of my favourite features too! With regards to your feedback about price building, and being unsure of overrides - we know what you mean. Our array of options and customizations can sometimes be overwhelming. If you'd like our team to walk you through any of our functionality, please don't hesitate to reach out. Our team is very responsive and will be happy to walk you through any feature or answer any of your questions. We value your input so please provide feedback or suggestions to your account manager. This will help us improve our product and serve you better. Thank you once again for choosing PriceLabs. Warm regards, Richie

Replied January 2023

Juan C

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Makes us more money and automates a painful daily process

Working with Pricelabs for 2 years with 25+ properties. It has made us more money and automated a painful process. Couldn't be happier.

PROS

- Makes you more money from suggested prices is set right - Automates dynamic night stays - Adjust prices for you - Great value for the work done - Once it is set correctly, tweaking takes minutes weekly - Mobile works well

CONS

I am really happy with this service so it is hard to see a cons. I guess the only one would be for someone that is hoping for this software to set itself up, they would have trouble because it does require a bit of set up at first but you do have to go through in order to get the most out of it.

Stephanie

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Great product!

Customer support is superb!

PROS

This product helps me competitive in a tight market.

CONS

I still have not learned everything about this software yet, so I can't accurately make a comment here

Reason for choosing PriceLabs

Pricing and recommendations from other users.

Vendor Response

Hi Stephanie, Thank you for your trust and appreciation. We're so glad to hear that PriceLabs has had a positive impact on your pricing decisions! PriceLabs mission has always been focused on delivering value and helping our customers reach their goals - to boost occupancy, maximise revenue, and save time. While you deep-dive and explore all of our features and tools, please don't hesitate to reach out to us support@pricelabs.co if you have any questions, feedback or suggestions. Our team is very responsive via email and our product specialists will respond to any query within a few business hours. Thank you once again for choosing PriceLabs. Richie

Replied January 2023

Jerzy

Hospitality, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

very good value for money

PROS

It has risen my revenue by 30% at least.

CONS

loading time is sometimes long and I have to reload site

Vendor Response

Hi Jerzy, Thank you for taking the time to review us. Our mission has always been focused on delivering value and helping our customers reach their goals - to boost occupancy, maximise revenue, and save time. So, we are thrilled and humbled to hear you say that PriceLabs has had such an impact on your revenue. We have noted your feedback regarding load time and are working on improving every day. Thank you once again for your review and feedback and and for choosing PriceLabs. Warm regards, Richie

Replied February 2023

Tracey

Real Estate, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Thanks so much

I love using it

PROS

It has helped me be more competitive in the marketplace in my area

CONS

It was a little confusing at first but once I got it it has been great

Vendor Response

Hi Tracy, Thank you for taking the time to review us! We are so happy to hear that PriceLabs has helped you be more competitive in your market. Yes, we do know that given our array of features and customisations it can be quite overwhelming. This is why we run weekly webinars and training sessions in multiple languages, so that our users have the chance to listen, absorb, learn and ask us questions. We are also very responsive on email, so if ever you have a questions, please don't hesitate to write in! Thank you once again for choosing PriceLabs. Warm regards, Richie

Replied March 2023

Kemal

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Excellent pricing tool for holiday rentals

PROS

Amazing product and amazing support. Comparing to other pricing tools I experimented PriceLabs suggest much more dynamic prices. Other tools suggests very flat rates. You can also make use of gap availabilities by automatically reducing minimum stay requirements for the gaps. Support people are very quick to answer you in a very comprehensive way. It's hard to believe there are such people in the world but there are!

CONS

All is good, not possible to write anything negative about this product. However, PriceLabs please remember that we're delegating one of our most important aspects of our businesses, pricing, to you. So please keep working and making your tool even better!

Joshua

Leisure, Travel & Tourism, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Great product

Great overall for the past three years. I am growing my Buisness this year and hope pricelabs continues to better there product and reach in the industry.

PROS

Pricelabs keeps me competitive without a lot of effort on my part. I also really like when I get a high nightly rate because pricelabs adjusted due to high demands or events that I was unaware of.

CONS

I would like to push this pricing to a direct booking site but priclabs does not work with the app I would like to use.

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