All Callbridge Reviews
1-25 of 26 Reviews
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Kapil
Verified reviewer
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
The Best Conferencing Solution
Our overall experience with CallBridge has been excellent. They are refreshingly different and deserve to go places.
PROSI have been with the conferencing industry since 1996 and have used almost every other product in the market. Compared to their competitors, Callbridge is the best product. It is robust, sturdy, and has excellent support. It is also continuously updated and enhanced with new features. It is also inexpensive.
CONSI would have preferred open API access to help us integrate applications.
Reason for choosing Callbridge
Better product and support
Reasons for switching to Callbridge
Better product and support
Vendor Response
Thank you Kapil!
Replied July 2021
Pastor
Religious Institutions, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
A great communication for online church activities and team collaboration.
The product is really great. The thing that helped make my decision was the fact if I need help, I can call up and talk to someone. That is a big thing with me. Some of the companies, you have to send in a email or submit a ticket and they wait a day or two. I like being able to pick up the phone and call support.
PROSI like to be able to schedule a meeting and send out the invites.
CONSIf I want someone to use the product, I have to log them in first and they can have a meeting on my behalf. If not, I am relegated to do everything.
Reason for choosing Callbridge
The pricing tier for the features, the ease of configuring the product so our church could use and the fact that if I got stuck, I could call support. For me, it was an easy choice.
Reasons for switching to Callbridge
The pricing tier for the features, the ease of configuring the product so our church could use and the fact that if I got stuck, I could call support. For me, it was an easy choice to switch.
Frieda
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2021
Streaming issues
We don't use the system very often, and typically it works OK, however, lately, it's been VERY difficult to the point that we may no longer want to use it. We had an Annual General Meeting on Nov 17, and EVERYONE (26 participants) was freezing all the time, some people could not hear us, and voting (hands up) was impossible to assess as the chair of the meeting. We had another committee meeting yesterday Dec 13, with 5 participants only, and the echoing was impossible. So we switched to a Zoom meeting and had no problems at all. On another note, when copying the meeting details, why does it not copy the title of the meeting, but only the organization name?
PROSInitial training we received was adequate.
CONSParticipants freezing and echoeing even double echo
Reason for choosing Callbridge
We were able to get the Callbridge product through Tech Soup, so price was the deciding factor.
Reasons for switching to Callbridge
We used to us personal Zoom accounts that are limited to 45 minutes, and limited number of participants.
Julie
Non-Profit Organization Management, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
Board Meeting
Easy to use. The directions are easy to understand
CONSI think that zoom does everything that is needed and not as expensive
Reason for choosing Callbridge
Again it was already in place here.
Reasons for switching to Callbridge
This was the program that was bought for this organization
Greg
Civic & Social Organization, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great for Small Business or Organizations
Initially, we had problems with sound quality. This was eliminated with the use of headsets. The service CallBridge provides is great. We use teleconferencing about 25 times a year with less than 20 participants. CallBridge has fulfilled our needs admirably at low cost.
PROSSimple to use. Great quality sound and video. Ability to use computer or phone to join the conference. A lot of local call-in numbers across the country and world with more being added often.
CONSMaximum participants is 100 online and 100 phone-in. Not enough for our AGM.
Reason for choosing Callbridge
CallBridge was a low-cost solution that gave us ease of use, quality and reliability.
Reasons for switching to Callbridge
We wanted a lower cost solution with more capabilities.
Vendor Response
Thank you for taking the time to give us your review, Greg! We're very happy that you liked the conferencing experience on Callbridge!
Replied July 2020
Kelly
Religious Institutions, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Grateful to use Callbridge four times a week
We are grateful for this product and I have no trouble recommending it. May I recommend that new users know how to teach their members how to mute and unmute themselves considering that land line phones have different features. I am aware that people have left our call because of background noise. I should state that we never use the video feature. Many of our members have been very grateful to be able to participate in our services during a time when they could not attend a local church so for that we are immensely grateful.
PROSI can open a meeting from my cell phone in less than 60 seconds. With the touch of three points I am fully running. The ease of access is commendable. Several have remarked that they like being able to dial a local number to access our call even though they are in different provinces.
CONSMy greatest challenge is when I open the meeting and I am aware that others are on the call but no one can hear me. I leave the meeting without ending the meeting, come back in, enable my speaker, unmute everyone, again and again. There are times when I do not have to do this but there are times when I do it three and four times. Sometimes the other people on the call can hear me saying hello but I do not hear their response back and there are times when they do not hear me but they know I am on because they hear the automated voice saying that the calls are on muted, now unmuted, and muted etc. Several times I have ended the meeting and begin at the beginning to start a new meeting. What surprised me was that when I would “End of the meeting“, and start a new meeting, that I would re-enter the same call that the other people had not left. So even though I ended a call and started a new one but the people had not left the first call, I was able to join them without them having to dial-in again. We are not sure why but different members will have different sound quality. Some tell us that there is static on the line while others are saying their sound is perfect. Land line users seem to have better reception. While using my laptop I can still have the same problems but I found it disturbing when in the middle of a call my camera turned on without me touching my computer. This last Sunday during our service a member texted me advising me to mute everyone but nothing worked.
Reason for choosing Callbridge
Cost and your available features
Vendor Response
Thank you so much Kelly!
Replied July 2021
Sara
Publishing, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Easy to use and super supportive!
My overall experience with Callbridge has been excellent. The support staff is always extremely helpful when you have questions. They are also always improving it by considering feedback as I have seen the addition of some suggestions members of our team have made.
PROSCallbridge is very easy to use. I really appreciate that it does not need to be downloaded to your computer, you can use it from your browser very effectively which makes it much easier when setting up meetings with external contacts. The recent addition of the google calendar add on feature is also very appreciated as it has streamlined our meeting scheduling process.
CONSWhen we first started using Callbridge there were occasional technical issues when external contacts were trying to join the call, it would sometimes stop them from connecting to audio. The technical support team however was always extremely responsive and investigated all of these issues thoroughly. A small thing that I would love to see happen is the ability to remove your own video from your screen when in gallery view (an option that I know exists on other video conferencing platforms) as I find I sometimes distract myself when in a galley view meeting.
Vendor Response
Your support is so appreciated Sara!
Replied July 2021
Miranda
Non-Profit Organization Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great Product and Ease of Access
Callbridge has many great features! We use it for conducting interviews as the recording feature is crucial to maintain our records. It is very easy to chat with all of the participants or privately as well. It is useful to be able to chat with the participants in the waiting room to let them know if the meeting is running late, starting shortly, or any other information they may need before the meeting starts.
CONSA previous feature on Callbridge was that you could change the waiting room music - there used to be holiday music around the Winter holiday season. I believe this feature was removed and it would be great to have it back!
Mike
Verified reviewer
Computer Software, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Callbridge is the best conferencing tool for online meeting
Callbridge is an easy to use all-in-one audio and video conferencing tool that I use to meet with team members, clients and prospects. It has a browser-based technology so you don't have to download anything and it's very easy to set up. It has a bunch of features like screen sharing, meeting recording, whiteboards and ets and it's my default video conference software.
CONSI use it daily and have not found any specific aspect that I don't like. It has been excellent for my needs and meetings.
angel
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Callbridge: The Meeting Software you didn't know you need! (But you do!)
Great customer service!
PROSI love that it records and transcribes, allows breakouts and chat, and that it has the ability to set several hosts. Well rounded software
CONSThe chat lags, and sometimes the recording of a session WILL NOT CLOSE.
Reason for choosing Callbridge
Callbridge has more of teh features that we need (being able to record, to choose if folk join with or wihtout their cameras, offering a call in number for those that want to listen. etc.
Reasons for switching to Callbridge
Security issues and poor customer service
Rita
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Great Customer Support
I have been somewhat satisfied with Callbridge. Their customer support keeps me here, but I wish that my sessions didn't freeze up as much as they do.
PROSI was drawn to Calbridge due to their great live customer support
CONSThe video is not the best, frequently the person freezes
Reasons for switching to Callbridge
There was a problem with my ZOOM video. I could not get any decent customer service. They just kept sending me articles that I had already read. Finally they set up a live zoom call and the matter was resolved in 5 min. By then I had already switched
Tim
Religious Institutions, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Church using Callbridge
We have been using Callbridge for church, and I love it. People can connect with us on their computer or on the phone. It has been fantastic for us during the Covid Season. I have also appreciated Callbridge prompt service. A few times, we have had some problems with the program, and Callbrdige were quick in fixing it. Great product, and I highly recommend it for any church.
PROSCallbridge is easy to use, and it's great to have a local phone number that many of our church members who do not have a computer can still join in. It has worked well for our church services and Bible Study and prayer where everyone can be involved.
CONSSometimes the connection drops out, but this is more about peoples internet connection.
Reasons for switching to Callbridge
We were able to get a local phone number for people to call in on the phone and it was cheaper.
Allison
Religious Institutions, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Evolving
Control and recognition of the participants and who is allowed to speak There are more that one number that can be used to call into the conference
CONSThat you cannot recognize or identify any of the speakers who are on as only the logo appears Also when someone is unmuted the screen move up to those unmuted and if there are several participants to unmute you have to keep moving the screen down each time The time when a participant join is not seen
Vendor Response
Thank you Alison, we appreciate your review and your support!
Replied July 2021
Felipe
Telecommunications, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2021
Solid and robust video conferencing and collaboration tool
The ease of using the online portal to schedule meetings, download recordings, and invite participants made this product attractive. Clean and concise interface.
CONSI do not think there is anything I did not like about it, perhaps integrations with mail client would be good.
Reason for choosing Callbridge
Used as one of our standardized options
Reasons for switching to Callbridge
Pricing and licensing cost and complexity
Moshe
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
Great Conference Recording system
The clarity of the recording is amazing
PROSThe Schedule daily meetings are great, Getting a recoding code for each time, and a email.
CONSThe audio for background when you call in doesn't work the upload properly, and SMS reminders for participants are not working well
Vendor Response
We appreciate your business and support Moshe!
Replied July 2021
Dennis
Religious Institutions, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2023
Callbridge
The ease of using phone conferencing with video conferencing. Not every person has access to data for video conferencing. So, in this case some require to join conferences via the dial-in option.
CONSAudio quality is poor with sharing music.
evan
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Easy to use video conferencing services at the right price and quality
A good experience. Compared to Zoom and others it is as good and the pricing is easy to understand.
PROSEasy to use, easy to deploy and excellent quality.
CONSIssues with IOS backgrounds (Safari not available from time to time).
Reasons for switching to Callbridge
Product, performance and pricing. Callbridge was more professional.
Radha
Financial Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Using Callbridge is a Cakewalk
We have been using it for more than 2 years and are pretty happy with the product, features and overall service.
PROSIt's pretty easy to setup and use. We like it as it is web-based and effortless to use.
CONSnothing that I can think off. For us it serves our need very well.
Kirk
Government Administration, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Inconsistent
Hit and miss.
PROSEase of use and good support. Very easy to install and deploy. We also like the Text Messaging notification system.
CONSThe product is OK, but would be great if the call quality and connectivity was better and consistent. Some days the product works great and then the next day it is horrible.
Reason for choosing Callbridge
We did not want to have our conferencing system integrated with any other products or systems that we use.
Reasons for switching to Callbridge
We were looking for a better product, with more features and functionality.
Richard
Computer Software, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Very Easy to Use and Reliable
We primarily use it for group conference calls with individuals that have never used the service and have never had an issue with and end user understanding what to do. Our experience has always been good.
PROSI was drawn to this software as I find it the easiest to use and most intuitive
CONSThere is nothing that I dislike about the software
Reason for choosing Callbridge
We chose CallBridge due to both reasonable cost and ease of use.
Vendor Response
Thank you Richard, we so appreciate your support!
Replied July 2021
Grant
Mining & Metals, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Easy on line meetings
Getting information easily to and from our business partners and employees, in a relaxed friendly manner even with those you are not inclined to use electronic media due to health or age problems
PROSEasy to use, quality video and speech, compares very well to other packages
CONSMore interaction with the user initially would have been helpful
Reason for choosing Callbridge
Perhaps better advertising by Callbridge and Zoom had problems with video quality initially
Vendor Response
Thank you Grant!
Replied July 2021
Jeff
Marketing and Advertising, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Strongly recommended
Excellent audio and video quality; quick and intuitive to set up and use.
CONSHaven't found anything to dislike. The software has always worked well and is very user-friendly.
Matthew
Religious Institutions, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Call bridge is excellent for video and audio quality
It has been positive. It is by far the best platform for teaching music lessons due to its superior audio and it’s high quality recording
PROSCallbridge is excellent for video and audio quality
CONSI have had difficulty setting it up and using it, but your tech-support is fast and superb and they helped me get up and running
Reason for choosing Callbridge
Superior audio quality
Reasons for switching to Callbridge
Needed better audio quality
Vendor Response
Many thanks Matthew!
Replied July 2021
Ann
Education Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
Enjoy Callbridge and AI transcript
Very Satisfied.
PROSThe technical staff worked with me on some distortions on several lectures. It was finally fixed and I will keep Callbridge. Customer Support and Technical Support is great.
CONSI had distortions on several Lectures and that required some re-recordings. Very time consuming.
Reasons for switching to Callbridge
transcription thru AI
Vendor Response
Thank you for the feedback Ann!
Replied July 2021
Jon
Oil & Energy, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Gulf Coast Western
It has been useful
PROSCallbridge us easy to use.
CONSI wish the administrator could play the names of each participant.
Reasons for switching to Callbridge
The service was discontinued.