My overall experience with the platform and employees at BuildOps has been a game changer for our company. As our volume of work has increased, we have not had to increase manpower. After implementation, we were actually able to decrease the amount of administrative staff on site thanks to the increase in efficiencies and with the work volume increasing, we have been able to maintain the reduced workforce as a cost savings to the bottom line.

To us, the best part of BuildOps is the fluidity of information across the entire platform. Information can be entered and will update immediately to our field techs who access the platform using iPads. This ensures the information provided is the most up to date and accurate. The Job Reporting feature ensures we are able to accurately bill out jobs within 24 hours of completing the job.

The enhancement that I am looking forward to most is the Purchase Requisition feature inside the purchasing module. This will help our purchasing department to ensure everything is ordered on a tech's order sheet. The current process we are using is time consuming and leaves the option for errors in data entry. Very much looking forward to this enhancement so our purchasing department can be streamlined the way BuildOps has solved issues throughout other aspects of the company.

Very positive. Especially the customer service! Any issue I have is responded to immediately and I am communicated too during the entire process so I know the BuildOps team is working diligently to fix it.

Filters. I love being able to narrow my searches until I am looking at just what I want. For example, My bosses wanted to see if there were any jobs that got approved but where never assigned to a job or otherwise acted on. The idea being maybe a customer said "yes please do this work" and it just fell through the cracks. With 10 different filters I was able to narrow down all the quotes we have in our system to just a handful that met the requirements and from there it was easy to find out the story behind each one and whether it needed to be followed up on or cancelled. Big time saver and made me look like a genius.

As a dispatcher, from the dispatch board I should be able to manually manipulate the job boxes even after the tech starts the job. The way I think the logic should work is this: Tech has their day populated by the dispatcher with 3 jobs A B C. Maybe he gets to all three or maybe he only gets to the first two or maybe job D comes in as an emergency and takes priority over jobs B and C. If I initially booked job A as a four hour job but he did it in three hours I want to be able to make that jobs box three hours on my dispatch board. It looks clunky and doesn't tell you good information at a glance if the job box size stays to what you originally dispatched it as. With plumbing 9 out of 10 jobs we have NO idea how long the tech will take. He might have an all day job that he gets dispatched too and it turns out one of the tenants that needs to provide acccess for a leak investigation up and forgot we were coming and went to work. So now this job is cancelled and needs to be rescheduled and instead of being an all day job the tech was only traveling/working form like 8-9:45am... I should be able to snap the job box back to 9:45am when right now it stays stuck at 4pm. When I used to dispatch, there was the time the technician recorded, the time I as the dispatcher recorded, and upon reviewing those two times the boss then bills the customer. Usually they are in sync but every so often there could be a disparity in which case maybe the boss needs to ask why the tech put 2 hours and the dispatcher says its an hour and a half. I have strong feelings as a dispatcher that at the end of the day I want my board to look exactly like how I think it should be with each job box fit into the time that I think it should be. 90% of the time it will match closely with what my tech put as well. And that other 10% well then we can see, maybe they forgot to start working at the right time or maybe they misread the clock ect...

In conclusion, the successful implementation of Build Ops Project Management and Service Software has been a transformative journey for our glass and glazing subcontract and service company. From enhancing efficiency and optimizing resource allocation to fostering communication and delivering exceptional service, Build Ops has exceeded our expectations on every front. As we continue to leverage this powerful tool, we are confident that it will remain instrumental in driving our company's growth and success in the dynamic construction landscape.

Build Ops has revolutionized our project management workflows, offering a centralized platform that seamlessly coordinates tasks, resources, and timelines. Gone are the days of scattered spreadsheets and disjointed communication channels. With Build Ops, our teams can effortlessly collaborate, ensuring everyone is on the same page from project inception to completion. The intuitive interface and customizable features have empowered us to tailor the software to our specific needs, streamlining processes and eliminating unnecessary bottlenecks.

Getting our service dept. dialed in with all the steps has taken some time. With the build ops teams support, we have navigated our way through most items but are still struggling with the time spent to enter purchase ordes. Small qunity po's are easy. When ordering larger project with many pieces of glass, we would love to see more of an excell spread sheet format

A year into the process, it is interesting that we continue to need almost daily support / find items to be addressed.

Invoicing seems to be faster than prior to using this system.

I feel that understanding what we do on the end user (accounting / billing )side was not explored fully prior to go live. Also, getting all user groups on board with the flow of information is vital to the success of this system.

It has been great. Customer service is quick to respond and very helpful in getting problems resolved during the implementation.

The amount of information it houses. THe ability to run a report on almost anything. This wild be a huge benefit in the future one the implementation is complete.

Figuring out how to maneuver around the reports. There is so much information it takes awhile to create the views needed.

Changing operating systems is never easy. However, when you pick the right partner, even during some implementation struggles, we worked together as a team and had a great experience. Just solid people to wortk with.

We were one of the first client to partner with Build Ops. Their employees and support team have become part of our family. We are true partners. Having a very transparent relationship allows us to push each other to become better every day.

PMA module at the beginning. However, year 2 they made great progress and continue to improve.

Transitioning to BuildOps was the best decision for our company. They take the time to get to know their customers. We are paying for a product but it is more than that. They have built relationships with our staff and continue to improve the functionality.

Hands down, the BuildOps support team; from our account manager to the IT support team. They are always quick to respond and we are always made to feel we are the most important person. Our previous software company took days to respond if at all, and when suggestions were made, we were simply told no. BuildOps has listened to us and our wants/needs and we have seen those implemented by them.

BuildOps is more expensive than our previous software by 75%

So far so good. Only issue is the syncing from buildops to sage 300 accounting modules.

User friendly and does not require complicated entries.

Accounting integration does not work well with Sage300 so update is a must.

I like the ease of use and the capabilities it offers.

It's not as customizable as we expected when it comes to invoicing.

I am pleased with the program and how easy it has been to use.

I like the ease of use because I was able to train myself on how to use the program with the Learning Center tutorials.

I would prefer more tutorials based on specific questions, example: I can not use the Preventative Maintenance tracker because we do use Buildops for payroll, how can I use this without putting in payroll information.

Full Disclosure: After posting this review, Build-ops contacted me. There is a new management team and they apologized for our experience and immediately refunded the original deposit from May 2022. Overall I was very disappointed after spending 4 months searching for the "right" software then another 4 weeks trying to implement build-ops. Ultimately we walked away and never went live with the software. The constant need for workarounds of their software when I was "sold" on the idea of CUSTOMIZATION. This software was designed for a very specific industry and a very specific client and I would guess that company did not purchase it and the developer is marketing it as a customizable service software solution. Maybe there are companies that are fine with very expensive non customizable software. But when your quote template look like it came from a high school business class and the customer CANNOT modify it, what are we actually paying for? There are no custom forms, its a single column list of text, checkboxes etcc..So you would think after expressing all this the implementation manager would get some help.. no, they let him squirm and struggle.. I'm glad we walked away,

The software with everything including a high price tag!? Build op certainly is powerful enough to propel a 5 person company to a 500 person company with ease. Boatloads of configurable options, custom forms and reports with scheduling options to directly convert results to a work order. The software lets you use a global search box, has equipment/asset tracking and OCR which may or may not work for you. The heart of this software is the customer "service agreement" portal, setting up recurring services, tracking estimates, PO's and work orders, utilizing the "price book" and handling renewal associated with the agreement

Customer facility/site cannot be renamed without losing their history. Quote template is NOT customizable. Reporting is fancy pie charts and bar graphs with useless information. Has no real data, like how many customer have not performed a service in the last 12 months??The mobile app is so limited in its functionality, unless you like a one and done type jobs. Even an admin user has about 5 options for usage. Scheduling jobs isis cumbersome with many steps that cannot be undone if accidently categorized. The software REQUIRES a technician is assigned to anything that goes on the schedule. I have customers that schedule their services for the entire year, So in January I need to assign a tech to a job 12 months away. This makes no sense. Now you can create a job and mark it to be completed without assigning a tech, but it will never show on the calendar, it shows in a "job box" with all the other 500 things I need to do every day. The quote template CANNOT be customized. The software does not utilize a global quote template, however it can be copied/cloned and renamed with the new customer. So every quote you make needs to be made from scratch. Forms are generic and cannot be modified. During implementation we had to use constant workarounds to get the software to function.

Our implementation Team ([sensitive content hidden]) were great and our long-term customer care representative [sensitive content hidden] is best-in-class. His assistance with helping us to create custom reporting and overall system guidance is unmatched. The entire BuildOps Team has been an advocate and listens to our needs.

We wanted a powerful Service and Construction software platform to run our $20M Aftermarket and Turnkey Services division and BuildOps fit our needs. We were excited to partner with an organization that listens to our needs and incorporates those needs into their platform. They are a true partner.

BuildOps does need to improve the Service Agreement module top to bottom. They are working on it and we are looking forward to the next iteration. Again, we have worked with the BuildOps Team to make the necessary improvements to the platform based on our experiences and they have listened. It's refreshing.

holding crews accountable holding myself and management team accountable to make sure everything is done correctly.

I like being able to do quotes and push them over to a schedule once its approved its a very easy process.

not being able to make changes from my phone in the field.

As a company that is growing, we needed to establish processes that would take us to the next level. BuildOps from the beginning was extremely helpful in helping us evaluate and think about how we would handle those processes. Once we launched it was amazing to see how helpful it was for everyone in our office to have instant access to the information.

Even though we have only been using BuildOps a relatively short period of time, it has already significantly improved our workflows and access to information on our jobs and projects. The improved workflow has helped our profit margins and been a huge help in being able to assist our clients more effectively.

It is difficult to access vendor information and for very large quotes BuildOps is more cumbersome.

Equipment info requirred Drive time clock Partnership agreements Staff and programmers very great service

Inventory management Ease of use Can not skip steps being a tech Can not clock out without necessary info

none at this time. We all are excited to have this software

I was hesitant first as BuildOps is a newer software out there, so I tried a different software first, did not work for us. It was residential based and workflows seemed more difficult than current work flows. I revisited BuildOps, made the move, and have never looked back. Customer service/support/continued improvements and features are awesome. They listen and are continuing to prioritize and add features. The project side is a new feature since we started and WIP reporting is made that much easier.

The most impactful features of BuildOps, ease of use. Workflow works for us. Utilizing different job views based on status. Job costing feature to invoicing a plus. Work order/job report separate from invoice. Ability to toggle on/off what is needed on job report. The WIP reporting for projects, amazing, plus for me! Reporting from customer to location down to asset. Customized reporting.

There is no perfect software out there, but this software comes close to meeting most of our needs based on the pain points prior to. There will be a glitch from time to time where the Tech needs to make sure they have the newest version of the app or may have to install/reinstall app. Limitations on totally customizing your invoice look. However, with that said, none of these are deal breakers. And with a few limitations here and there, they are continuing to refine and add improvements.

In the almost a year we have been using BuildOps we have seen the time savings continually improve. When we first started using it we were constantly upset with things it didn't do or wishing we went with another software, but we are glad we stuck with it. BuildOps has added so many features and improvements. The customer service and support staff are amazing. When we were getting it implemented we had someone meet with us 2-3 times a week to help get it set up and then moved to once a week. Constantly being in touch with a representative has helped me feel listened to and understood. My concerns we listened to and then more surprisingly they were addressed and fixed. BuildOps has made leaps and Bounds this last year and i am exited to see what lies ahead.

The time savings are felt daily. From receiving bills to creating invoices BuildOps has been a force multiplier. BP Mechanical was facing explosive growth and BuildOps has helped us to manage the growth masterfully. The more we implement and integrate BuildOps into all of our operations the more time we save. BuildOps is constantly rolling out new features and enhancements to make it even more useful. When we encounter bugs or issues BO Support is quick to respond and resolve the issue.

Most of the infrastructure is tailored to service and maintnace. As a Primarily Commercial Construction Company some of the features available to the service side are not usable for project management.

BuildOps has helped us get to the next level of professionalism with our customers. I look forward to growing our business with BuildOps.

I like the easy to use scheduling and dispatching feature. This has made us more efficient with our scheduling. To be able to uploaded job specific forms for the techs to use and return is priceless feature for us.

The only negative at this time is we can't easily implement our job numbers into BuildOps. I would love to be able to use a specific job numbering system within BuildOps.

I love how responsive they are to assisting us with anything we throw at them. They are always willing to provide additional support and training to new team members or team members who have forgotten how to do things (i.e. myself all the time). They are very communicative about system servicing, updates, and anything else that could impact utilization or destructions so you can plan according.

I don't have much to say here other than I wish our company utilized the system more so I wouldn't have to work with multiple systems.

Overall a good platform for all our needs we would like a few more features for an all-in-one platform but their support team is amazing.

Its a great platform to keep up with service work and construction projects, as well as financial data

CC payments cant be toggled, no estimating for construction projects at this time, charged per user.

I liked the buckets until the latest update. It was easier to keep track of what jobs needed to be billed out. The new update doesn't keep track as well as the buckets did.

The only issue I have with BuildOps is after 50 visits the system will start to load slower. Has some kinks but don't they all!!

I love that everything is easy to find and I can track everything in one place. We are a small but busy department within a larger company and we have a lot more service agreements than tour other departments. With build Ops we are able to keep all our documentation, photos, reports and, other important information on one system. NO MORE MESSY PAPER PILES or LOST HOURS!!!! Everyone we have worked with from Build Ops is very knowligable about Build Ops and they are always eager to help.

At first when we started using build ops I found it hard to remember the steps that were needed to add jobs etc. and service agreements but I had a great team to help me figure out what steps I need to complete what I was working on. If for some reason I am unable to get a hold of one of our Build Ops team members I can always look back on our sessions and find the recordings about specific topics that we had went over and relearn the steps by myself. They provide you with more than enough resources if you need help or are stuck trying to figure out how to do something.

Coming in, i had no experience with this software or any of its type. I was shown how to use it one day and by the second day I could navigate the basic features. They offer classes, which I took in order to make me have the most knowledge possible while using.

Relatively easy to go into with no knowledge and "figure out" your way around.

The software can be buggy, and the constant changes mean that when you take the time to learn something, it is likely to be changed.

BuildOps really helps our team stay organized and able to work on their corresponding parts efficiently.

BuildOps helps coordinate our maintenance schedule, provide quick quotes, and keep jobs organized from start to finish. They also have a fantastic team that helps with any questions or issues you have. It is also very customizable to what your company needs.

Buildops is still developing to best meet our company's needs so some issues arise but they are resolved or addressed by the service team in a very timely manner.

I like how user friendly it is. I also like how well the search engine works.

The service agreement portion of BuildOps could be easier for billing purposes.