All ServiceOS Reviews
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Denitsa
Verified reviewer
Consumer Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
ServiceOS makes the work process simple
I can not imagine the working process with any other system. ServiceOS has everything that the company needs to ensure a smooth working process and user-friendly experience for everybody - the agents, managers & operatives performing the service
PROSMonitoring of the results live Easy booking process with real-time availability of the teams&operatives Comparison of the results Easy search in a database of millions of clients
CONSSmall changes regarding the booking forms that could be improved in order to prevent some manual processes
Reasons for switching to ServiceOS
CRM Software
Antoaneta
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great platform to run a successful business
I switched to ServiceOS the moment it was developed, as it had great features even then. The best part of using ServiceOS is that I no longer need to remember anything and I no longer need to use other platforms, programs or tools to navigate and run my business. I can send emails, texts, issue invoices, call clients, book services, optimize schedules, use maps, set up regular contracts for cleaning, customize most menus per my needs and much more!
PROSSchedule optimization, booking process , the system is made in a way that it can logically navigate you even when you start using it. It can be customized as per one's needs. It has all necessary tools to keep a user from using other platforms or tools to assist in running a business
CONSThere are still features that need further development, but there is nothing I can think of, that I don't like.
Reasons for switching to ServiceOS
Many additional features that made my work easier.
Lucy
Health, Wellness and Fitness, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2023
Wise Sage Wellbeing
Great customer service when I could get through to [sensitive content hidden] and the team. very fair to me as a small start-up in understanding my position. helpful and hard-working staff.Probably too expensive as a product for a company as new and small as mine.
PROSThe personal care from [sensitive content hidden] , who went out of his way to try to help me learn how to use this service. He has been amazing and I am very grateful.
CONSIt is not particularly user-friendly, for the layperson, I still find it difficult to use and change the many things I need to keep updated. When it goes down in the system, getting them sorted takes too long and can harm the business profile. I think they have some amazing staff who really care and I think the idea is good, however, it needs developing as a product to make it more user friendly.
Reasons for switching to ServiceOS
Because of the postcode booking option.
Boyan
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best platform to support your business
I am using ServiceOS from the moment it was created. Surprised me with great and fast optimizations and improvements in the beginning. Now I have everything I nee for my business in one place and don't need to use multiple platforms., One business - one platform
PROSUser friendly. The system navigates you logically and you start using it right away. Great for schedule optimization. Clients communication even with the after booking process is easy to combine the efforts of multiple stakeholders.
CONSThere is nothing I don't like, but looking for new features still
Reasons for switching to ServiceOS
I was looking for optimization of the administrative part and the management of the resources in my business
Narjis
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Really good SaaS for the service sector
The best part about ServiceOS is the people. The team is excellent and supportive when you're trying to find your way around. The other great aspect is that almost everything is customisable to the business needs.
CONSThere's a few things on the client database and finance features that need some work to get to the same level as the service features. I know most of these are scheduled and being worked on. Even in the last couple of years that we have used ServiceOS, there have been so many integrations been built in and many more in the pipeline.
Sergey
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best Business Software Ever
Ever since I started using ServiceOS, I dropped my average time I spent on my PC to handle the day-to-day operations by half, and run my business ever so smothly!
PROSDay-to-day work is so easy! Contacting clients, optimizing schedule, history of changes!
CONSEverything is working properly and made to be used with ease! Nothing I don't like about it!
Daniel
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Great system! Website iframe and internal software is so helpful
Amazing support from the team, always helpful!
PROSautomatic booking system, customers cna book jobs while your office is closed ready for the next days work, easy software to use, has all the information that other companies don't have like use of promo codes and cashback, referral codes as well as engineer reviews.
CONSMore work is needed on the Purchase order system and bookings for 30 day term customers
Reason for choosing ServiceOS
Website features are far better
Tihomir
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great Software to help your business grow
User experience is amazing! So easy to understand and start using right away! From schedule optimisation to access to the whole database, comunication with client - everything is made so easy to work with
CONSNothing, there is nothing I don't like about ServiceOS. However, I am waiting foward to the newest features that will come out this year!
Pavel
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Amazing for anyone who has a business
I am very satisfied with its performance and functionality. It has made my work easier and more efficient by automating and streamlining many of the tasks that used to take up a lot of time and effort.
CONSThere is nothing which i don’t like !!!!
Dani
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
A flexible 360 software solution to power up your business
The software is suitable for various types of businesses and adopts their models and reflects their business priorities and objectives.
CONSIt takes a little longer to get used to, as it is a very complex system, but once you start using it, you're on the track of achieving and overachieving your most ambitious business goals.
Reason for choosing ServiceOS
Because of the flexibility and multiple functions they offered
Rune
Consumer Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
The complete service business Operating System
incredible, from the knowledge of the team, to the understanding of our business, to the design of the features we needed, and their understanding of how to generate upsale and cross sale, as well as app and systems integration is perfect.
PROSThe software, is an operating system, and what we liked is that it integrated everything, and automates it, from booking to payment, to daily schedule and including, on the day changes are taken into considerations, it literally took 65% of our operational work off in a matter of weeks.
CONSThe business intelligence dashboard, is being improved, as it was a little basic in the first version.
Natali
Hospitality, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best software ever
The schedule. It’s easy to access it, to make changes and amendments. The way you can manage your booking is also easy and stress free process. You can easily track your payments, invoices and reports and find the information about past bookings. Overall I am very satisfied with all the features.
CONSI really couldn’t find anything to complaint about.
Radek
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great software for business
Definetly schedule system - clear, nice and easy to use, contact clients, taking care of all bookings.
CONSI use this software for couple years, didn´t have an issue
Ivan
Hospitality, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best Software Ever
This software helped me grow my business within the first year. Thanks to the fact its user friendly and everything I may need to run my business can be done via ServiceOS.
PROSThe schedule - the way it looks, how easy it is to access all your bookings, make amendments.
CONSTo be honest I don't have anything that I can see I don't like or like the least.
Daniela
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best company ever
Use it for long time best experience ever
PROSEverything unique, easy to use, perfect
CONSNo complaints about nothing there are the best
Emslie
Leisure, Travel & Tourism, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Home Spa Cornwall review
ServiceOS have been so helpful from the very first communications. Setting up meetings to help when needed and answering my questions and queries really quickly meant this has been a seamless process!
PROSHaving a mobile Spa business means that having software that works on location is critical to the business needs. ServiceOS has perfected this!
CONSI would ideally like to make the same changes that I'm able to on a desktop on my mobile device. It would be great to be able to add and amend bookings on my phone as well as desktop.
Kristian
Hospitality, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
best software ever
the schedule, easy access to bookings, make amendments
CONSi like everything about the service platform
Diyan
Chemicals, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
About ServiceOS
That i can manage my work from there and everything is easy to set up my daily work
CONSI can find everything about my booking and about my customer
Ivelina
Individual & Family Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
The best managing automation service software
Excellent experience, life-saving
PROSAutomation process, Online booking system, scheduling
CONSNo cons, the software is amazing itself
Sam
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Nice
easy to use, They have a good team to look after you.
CONSnothing that i can say i don't like .. full of options
CHRISTIAN
Facilities Services, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
10/10 services
Pros about services OS is that i get al the information that i need to get my work in order
CONSCons about services OS is that maybe the help bar could be more helpful