All Solar Staff Reviews
1-13 of 13 Reviews
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Anonymous
51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Your very useful and professional company
It is very easy and friendly
PROSIt is very securefriendly software.Support online
CONSNothing you are very professional and support
Reasons for switching to Solar Staff
You are more professional and easier
Vendor Response
Thank you for the feedback!
Replied July 2023
Daria
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Simplicity, support, expertise
Strong team of Solar staff experts is ready to help, prompt and simplify the process of payments to our contractors, this product has become our convenient tool!
PROSwhat I like the most about the Solar staff product is the simplification of work with contractors, as well as tax support from the Solar staff team
CONSAt this stage of work, we are satisfied with the entire functionality of the solar staff product
Vendor Response
Thank you, Daria! We appreciate your review
Replied September 2023
Ilya
Information Technology and Services, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed September 2023
luck of trust
strange fee structure
PROS[sensitive content hidden] requested a notarized (!!!) declaration of intent from us to increase use of their services by the end of the year.I sent him email with details, but he said that it not enough. i.e. seems that he doesn't trust me as CFO of the company and whatever i put in writing in the email.since there is no trust from his side, i can't tell that we are eager to trust this company as well...
CONShigh fees, [sensitive content hidden] and his demand to notarize simple documents (declaration of intent) instead of simple confirmation via emails.By the way, who's idea was to demand from clients notarized declaration of intent? see emails from [sensitive content hidden] to all of the clients of Solar. Make sure this person act properly on behalf of the company by demanding notarization / fax / paper copies, personal delivery, pigeon mail etc...
Reason for choosing Solar Staff
trusted in quality services, lower fees, but now not sure that this is the case
Reasons for switching to Solar Staff
trusted, but this trust is now wasted b/c of [sensitive content hidden] unacceptable demands
Vendor Response
Dear Ilya My name is Alex, the Head of PR at Solar Staff. Thank you for sharing your feedback. I personally value it and recognize the importance of addressing concerns head-on. Regarding the notarized declaration, I sincerely apologize. It was our communication fault and an unintended oversight. We do not need such a seal to lower a commission, only the company seal. I've addressed the issue with Denis to ensure it doesn't recur. I suppose you would like to change the manager from our side. If so, please let me know. We want to fully understand your perspective about the fee structure you highlighted. Would you be open to elaborating a bit more on that for us?
Replied September 2023
Elena
E-Learning, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Solar staff for remote contractors mass tasks distribution and payments
processing of payment to remote contractors located in various jurisdictions
PROSuser friendly interface (both for the company and contractors) + good mass data upload solutionquick and high quality supportquick and stable payment processing
CONStasks catalogue is not always convenient to use (duplication of tasks, sometimes excessive attributes)
Reason for choosing Solar Staff
friendly interface
Vendor Response
Thank you for your review, Elena!
Replied May 2023
Ilja
Design, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Amazing service, works like a Swiss watch
Everything is just great, the service works stably and performs its functions. The support service is always in touch and helps to solve any issue. This is an amazing product, thanks a lot to Solar StaffI recommend Solar to all my friends and will always use their products!
CONSI don't find any flaws in this service. Everything is great!
Vendor Response
Thank you for your kind words, Iija!
Replied September 2023
Victor
Marketing and Advertising, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great service
This is an excellent service. We have been working for more than three years. There have never been any problems or delays in transactions. The service is constantly improving. Customer support is always friendly and at the highest level—high-speed and helpful communication. I highly recommend this company.
CONSNot a very favorable internal exchange rate. Same way as other financial systems.
Vendor Response
Thank you for the feedback, Victor! We understand your concerns about our exchange rates. Unfortunately, it strictly links to the bank's rates, so we can not change them manually.
Replied July 2023
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Good
All good
PROSCustomer service, always quick and well respond.
CONSThe speed of credit, too slow, takes more than 3 days
Vendor Response
Thank you for the valuable feedback. We will agile our process in the future!
Replied July 2023
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great tool for challenging needs of working with the freelancers
Solar Staff helped us to solve the biggest issue we faced in the current political situation, that impacted freelancers all over the world, including sanctioned regions, so that we can pay them and keep the work going.
PROSThe platform is easy to use, the onboarding is smooth, the library of manuals addresses almost any question you may have. The support team is always there to support and help to solve your individual case.
CONSOf course there's always room to improve in terms of ways to withdraw, especially for freelancers, who are in the regions currently impacted by sanctions.
Reasons for switching to Solar Staff
Solar Staff offered a more tailored approach to solve our queries.
Vendor Response
Thank you!
Replied November 2022
Denis
E-Learning, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Nice convenient service
Great way of paying contractors around the Globe
CONSFees are on the higher end, I wish it was more affordable
Vendor Response
Hi Denis! This is Alex from Solar Staff (PR). Thank you for the review. You mentioned, that fees are on the higher end. Can you please, elaborate on it a little bit more?
Replied September 2023
Daniel
Program Development, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
My review
That I can work with freelancers almost everywhere in the world, and the quickness of the transfers
CONSMaybe have the ability to create a preset for a contractor's task. I use Solar Staff monthly and we have 1 freelance on there for now so not having to redo the task every month manually would be great if we ever have more freelancers. For example be able to duplicate the task and edit it afterwards
Reason for choosing Solar Staff
It was recomended to me, other products were not necessarily better or cheaper so I went with a trusted product
Vendor Response
Thank you, Daniel! We will think out your idea about presets of the tasks. Looks like a really valuable idea.
Replied July 2023
Maria
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
do recommend SS services to make your life easier and more productive
very positive
PROSSS software is easy and quick. good support!
CONSUI could be better. a bit old-fashion mapping
Reasons for switching to Solar Staff
easier and quicker, cheaper on 2%
Vendor Response
Thank you, Maria! We will improve our interfaces in the future for sure.
Replied July 2023
Nalika
Insurance, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
Easy payment method
It has been good has allowed us to bridge the gap of paying our clients more easier
PROSI like that this software is versatile to be accessed across numerous country bases which makes payments easier for us to our different clients.
CONSFor a few clients, it would take some length of processing time for them to receive funds in their account
Vendor Response
Thank you, Nalika!
Replied November 2022
Illya
Computer Software, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Good job
It's easy and clear to understand and use
CONSNothing comes to my mind at this point really
Vendor Response
Thank you for the lovely feedback, Illya!
Replied July 2023