I like how easy for me to use it and can communicate with my customer well

so far, everything is going well kudos!

Cisco Finesse has one of the best outbound and inbound calling features, you can stay connected with customers and you can find the time to fix issues real quick or transfer the calls to designated queues without having to keep the customers waiting for too long.

Talking to customers and resolving their issues it is an amazing feeling of accomplishment. The calls are crystal clear and customers can hear and have great dialogues with you.

Calls can cut out in the middle of a conversation this rarely happens but it can feel disappointing some times.

We've had a great experience while using Finesse. That goes from the administrative side down to the end users who take calls daily using this platform.

Great overall platform that is as reliable as it is scalable. It allows multiple departments and teams to be set up in the call center queue to take various calls from clients in either an office or work-from-home environment.

Not much to dislike overall. It meets all of our needs from cost and functionality standpoints.

Call Routing fast, history easily available, call diversion easy both to client, in branch and out of branch.Provide the name of location from where we receives call makes our job easy.

I don't come across any cons for this software

it is a fast-paced way to keep on top of things and able to handle any mode of calls and like anything else needs updates like all other voip or online serves.

easy to use saves sign in being using for 3 years

crashed in the middle of a call once in a while

I’ve loved it . Working remote my phone can only ring when my laptop is open and connected to WIFI. When I’m off work and I shut down the laptop it won’t ring . It’s not bulky and keeps things nice and neat at my desk

Works like a normal phone without the bulkiness of a hard wired land line . I am a remote employee and the completely on my laptop. Very easy to use , and it never rings when I’m not working anymore !

Nothing ! It works great! Super easy to learn.

Het werkt super! Alles is goed, heel makkelijk om alles in te stellen en om dingen aan te passen. Vandaar dat wij het ook aan onze klanten adviseren. TOP!

Soms ligt er even uit maar dat kan bij elk programma wel is gebeuren.

Very happy so far with Cisco Finesse for my daily tasks.

We use Cisco Finesse on a daily basic at work. It is so useful to answer calls, call out and keep record of call log. We can transfer calls easily through our company.

The call recording option would be great.