Cloud Contact Pro
Overview
About Cloud Contact Pro
Cloud Contact Pro is a cloud-based call center management solution that supports inbound, outbound, blended and multichannel contact centers. Key features include agent scripting, contact flow, call routing, quality management, call monitoring and compliance.
Cloud Contact Pro enables users to create logical call scripts and make instant adjustments with drag-and-drop scripting. Users can also automate email content based on script responses and integration with other business systems. The system pre-populates screen data based on previous responses.
Cloud Contact Pro offers real-time call routing controls and a drag-and-drop toolbox that allows users to identify, route, queue and treat customers using data already gathered about previous interactions. The solution al...
Cloud Contact Pro Pricing
Free trial:
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Free version:
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Most Helpful Reviews for Cloud Contact Pro
1 Review
Ando
Luxury Goods & Jewelry, 1 employee
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2023
Gérer vos contacts pro en toute simplicité
PROS
Plus besoin de passer d'un écran à un autre pour accéder à tous vos contacts professionnels. Importer le tout sur un seul support pour plus de visibilité et pus de facilité. C'est ce que vous propose cette solution omnicanale. En plus c'est gratuit.
CONSPerso, je n'ai aucun inconvénient à dire, sauf qu'au début, on a un peu de mal à gérer les contacts. Mais finalement, l'interface est assez simple à manipuler.