CommPeak Cloud PBX is a distinctive virtual PBX phone system that helps users amplify customer engagement outcomes through real-time communication workflow monitoring and visualization. Teams can oversee and monitor real-time call operations over the Internet. The platform enables managers to connect with clients and track real-time activities using CommPeak's business-oriented Cloud PBX services. It allows stakeholders to navigate Cloud PBX call operations in real time, automatically route calls to suitable agents, and evaluate individual performance metrics. Operators can assign agents to workstations based on pertinent skills, facilitate guidance and intervention to assist agents or take over calls, analyze call data records (CDRs) and agent statistics, including ...