Contacto

Designed for businesses of all sizes, Contacto is a cloud-based solution that helps streamline contact center operations through omnichannel communication, sentiment analysis, chatbots, drag-and-drop workflow builder and more. Key features include call scoring, transcription, call recording, team performance metrics, feedback requests, interaction tracking, webhooks, interactive voice response (IVR) and reporting. Pricing is based on monthly subscriptions and support is extended via FAQs, knowledge base and more.