Contivio Contact Center
About Contivio Contact Center
Contivio Contact Center Pricing
Seat range from $79-$99 per user/month dependent on seat count.
Starting price:
$79.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Contivio Contact Center
1 - 5 of 13 Reviews
Melanie
Verified reviewer
Food & Beverages, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Contivio - White Labs
The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down!
CONSIt is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.
Pius
Media Production, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Reliabe and Digital Call Center Approach
Contivio Contact makes the right call recording, and it ensure various processes are well handled.
CONSContivio Contact delivers a concrete plan in making all the call solution immediate.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed October 2018
Poor implementation and project management for onboarding. Poor instruction.
awful. won't ever recommend
PROSWhen customers could call us, it worked?
CONSNo instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard.
Vendor Response
Good Afternoon, I'm curious if you're comfortable having a quick chat about the review you posted? We take product feedback very seriously, and would appreciate a open line of transparency to discuss your concerns. Feel free to contact me at your convenience by phone (714.904.5440) or email (tim.dancey@contivio.com) Thanks, Tim
Replied October 2018
John
Wholesale, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great when I'm on the Road
I love being able to use this system anyplace that has WIFI. I travel a lot for work and it's important that I am able to speak with clients when problems arise. Contivio makes it possible to do business even when I'm sitting on a plane.
CONSI wish there was a Contivio application for the iphone. It would definitely make staying in touch with clients a lot easier especially when there is no WIFI available
Yeni
Consumer Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2019
Contivio Review
I would recommend being able to close the call information and end the call at the same time. Also, a big one for us is keeping track of our breaks. It's very easy to forget to put yourself back on available. Maybe we can add a time system to the breaks so it automatically makes you available after a certain amount of time.
PROSContivio can give you a lot of information about a call. I like the fact that we can go back and listen to any call we have a question about.
CONSI don't like the fact that there are so many options on the screen. It can be a bit overwhelming.