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Contact Center Software

Daktela

Daktela

RATING:

4.3

(3)
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Overview
Reviews

About Daktela

Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks. We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres. Omni-Channel We support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks. Open platform with API Daktela is an open omni-channel platform with a REST API interface with many ready-mad...

Daktela Pricing

Call Centre Pricing Our pick and mix option allows you to choose the license that fits the skillsets of your people to maximise their productivity and minimise the cost.

Starting price: 

€30.00 per month

Free trial: 

Available

Free version: 

Not Available

Multiple natively supported platforms
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Daktela Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Daktela

3 Reviews

Sarah

Telecommunications, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Call Center super tool

PROS

I like the way, how can I use it. Simply, very effective and have a lot of functionalities.

CONS

No mobile app. There is just simple app but not with all features.

Martina

Telecommunications, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Very good Tool for Call Center

Iam very satisffied. I use it daily and helps me to controll my team.

PROS

Easy to use. Very intuitive and also for operators.

CONS

Some bugs which we have to deal with. But the support fix them.

Lukas

Telecommunications, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Very recomended SW

Sattisfied. Few more years of developing and colaboration and it will be perfect.

PROS

Easy to use. and a lot of features. Strong and fast features developing.

CONS

Some Bugs which affect the work. But nothing what cant be fixed.

Reason for choosing Daktela

Vule for price.