We build Amazon Connect call centers on time, on budget and with the highest customer satisfaction scores. We add Dextr to every call center we build significantly reducing both total cost and time to "go live". We have been building Amazon call centers since 2017 when the service was introduced and have Dextr on thousands of call center seats!

The power of Amazon Connect is the vast library of AWS services that you can add to achieve your call center vision. This however requires that you have a skilled software group on your team or you will need to hire an outside professional service group. Dextr provides a range of features that do eliminate the need for these services. At an average of $1 a day per agent, you can eliminate that professional service outlay. Additionally Dextr eliminates the time to go live, as most of the call center features are already embedded i Dextr. Generally the usual cloud providers want multi year contracts, with the first year paid upfront of which 18-22% will be the fee for professional services. The average agent desktop license is $150 a month before you make your first phone call. Compare that with Dextr, no upfront cost and about a $1 a day per logged in un-named agent!

Fortunately there is not a lot to complain about. The Dextr team is responsive to feature requests and often makes modifications to accomplish customer objectives.

The team is amazing, knowledgeable and always willing to go that extra mile.

Really easy to deploy, marketplace makes it very easy to subscribe / try. Integrations and Omni-channel setups are very flexible and easy to use.

Options for hard phones would be great,

great experience from start through implementation

this tool is quick and easy to deploy, the cost for the value is very inexpensive

More robust reporting but have been told it is on the product road map