Dextr
About Dextr
Dextr Pricing
Billed at a flat rate of about $1 per agent per 8 hour day or a metered rate of $.003 per agent minute.
Starting price:
$28.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Dextr
3 Reviews
Peter
Verified reviewer
Telecommunications, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Dextr reduces the cost of professional service that would be required to build your call center.
We build Amazon Connect call centers on time, on budget and with the highest customer satisfaction scores. We add Dextr to every call center we build significantly reducing both total cost and time to "go live". We have been building Amazon call centers since 2017 when the service was introduced and have Dextr on thousands of call center seats!
PROSThe power of Amazon Connect is the vast library of AWS services that you can add to achieve your call center vision. This however requires that you have a skilled software group on your team or you will need to hire an outside professional service group. Dextr provides a range of features that do eliminate the need for these services. At an average of $1 a day per agent, you can eliminate that professional service outlay. Additionally Dextr eliminates the time to go live, as most of the call center features are already embedded i Dextr. Generally the usual cloud providers want multi year contracts, with the first year paid upfront of which 18-22% will be the fee for professional services. The average agent desktop license is $150 a month before you make your first phone call. Compare that with Dextr, no upfront cost and about a $1 a day per logged in un-named agent!
CONSFortunately there is not a lot to complain about. The Dextr team is responsive to feature requests and often makes modifications to accomplish customer objectives.
Reason for choosing Dextr
If you have mad the decision to move to Amazon Connect, you have to compare Dextr to the out of box Call Control Pannel that Amazon provides. See the difference and this becomes obvious!
Reasons for switching to Dextr
License costs!
JeanJacques
Verified reviewer
Information Technology and Services, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Quick, Easy and Feature rich
The team is amazing, knowledgeable and always willing to go that extra mile.
PROSReally easy to deploy, marketplace makes it very easy to subscribe / try. Integrations and Omni-channel setups are very flexible and easy to use.
CONSOptions for hard phones would be great,
Reason for choosing Dextr
Pricing, Support and their willingness to work backwards with customers to solve problems and develop additional features.
Kathy
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Dextr compliments AWS Connect
great experience from start through implementation
PROSthis tool is quick and easy to deploy, the cost for the value is very inexpensive
CONSMore robust reporting but have been told it is on the product road map