Diabolocom
About Diabolocom
Diabolocom Pricing
Pay per seat and pay per use models available
Starting price:
€30.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Diabolocom
1 - 7 of 7 Reviews
Daniela
Outsourcing/Offshoring, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
DIABOLOCOM knows all about Customer Happiness
If we need help, the project managers are avail everytime.
CONStechsupport is not 24/7 in german but english
Reason for choosing Diabolocom
best price, best integrations
Reasons for switching to Diabolocom
no direct contact to Software manufacturer - only system integrators with minimum of callcenter knowledge
Vendor Response
Many thanks, Daniela, for your review! We trust our German team will ensure your continued satisfaction with our solution.
Replied December 2023
Javier
Program Development, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Solución integral pensando en los usarios
Si tuviera que elegir de nuevo, los elegiría sin dudarlo, para nuestra casuística es la solución perfecta, a un coste relativo.
PROSLo mejor con diferencia es la inmediatez en todas las modificaciones que se realicen en el portal de ADM. Desde un cambio de rol de usuario, a una modificación en la IVR, todo es inmediato. Desde el punto de vista de un supervisor da una flexibilidad que otras herramientas no dan.Sin olvidar la integración con nuestro CRM, que hace que todo quede registrado, podamos mostrar info del cliente directamente y todas las ventajas que te da tener todo integrado.
CONSPor poner algún pero, la posibilidad de realizar informes de producción a medida desde el mismo portal. Y también mejoraría el acceso a los datos, actualmente hay que descargarlos para analizarlos.
Reason for choosing Diabolocom
La integración con nuestro CRM fue determinante.
Vendor Response
Thank you so much, Javier, for your review! We're actively enhancing the presentation and management of data in our solution. We trust that our efforts will ensure continued satisfaction with our solution.
Replied December 2023
Lara
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Herramienta de calidad que aporta valor a la empresa
Formación excepcional e integración facil en el programa de la empresa lo que nos ha permitido una mayor rapidez en la puesta en marcha del contact center
PROSImplicación en tus objetivos y facilidad de uso
CONSDe momento cubre las expectativas de mi empresa
Vendor Response
Many thanks, Lara, for your review! We hope to continue meeting and exceeding your expectations.
Replied December 2023
Tamara
Hospitality, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Herramienta muy completa
Muy buena experiencia. Facilita la gestioón y seguimiento de los agentes
PROSEs muy intuitivo. Se puede deslocalizar las llamadas con la herramienta.
CONSAuditoría de llamadas on line, quizás es un poco incómodo tener que hacerlo con un teléfono adicional
Reason for choosing Diabolocom
Relación calidad precio
Reasons for switching to Diabolocom
Buscábamos un mejor control para la toma de decisiones
Mathias
Insurance, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
TOP Service!
Sehr gute Benutzeroberfläche; verständliche Anwendung (Admin); hohe Stabilität und Zuverlässigkeit
CONSFehlende Dokumentation; Unterschiedliche Bezeichnungen; unvollständiges Reporting
Vendor Response
Many thanks, Mathias, for your review! We are currently working on enhancing the documentation and reporting features of our solution. We hope that our continued efforts will ensure your ongoing satisfaction with our solution.
Replied December 2023
Lothar
Insurance, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Gute Funktionalität auf zeitgemäßem technischen Niveau
Stabile Anwendung; sehr guter Support
CONSKeine Handbücher
Reason for choosing Diabolocom
Cloud basiert, gute Features, einfache Anwendung , guter Support
Reasons for switching to Diabolocom
Alte Anlage war nicht mehr zeitgemäß
Vendor Response
Many thanks, Lothar, for your review! We are currently working on enhancing the documentation of our solution. We hope that our continued efforts will ensure your ongoing satisfaction with our solution.
Replied December 2023
Christian
Telecommunications, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
State of the Art
Einfach Handhabung, unkomplizierte Migration, sehr kompetenter Projektmanager, schnelle Rückmeldung auf Fragen.
CONSich konnte keine Nachteile bis heute finden.
Reasons for switching to Diabolocom
Browser-basiert , Abbau von Hardware
Vendor Response
Many thanks, Christian, for your review! We hope to continue meeting and exceeding your expectations.
Replied December 2023