Expertflow Contact Center

The platform allows clients to call from their phone or from their Web browser by using WebRTC voice, video, and screen share. It also enables clients to contact users over any chat channel (SMS, FB Messenger, WhatsApp,..) with Hybrid Chat and automate with any Chatbot (Dialog flow, IBM Watson, Microsoft Bot Framework). Users are also provided with automated voice calls, ACD & skill-based routing, reporting, voice recording, and various integrations. It also supports CTI connectors that can embed CTI controls within CRM such as MS Dynamics, SAP, Oracle, Salesforce, and ServiceNow, etc. so that agents can handle calls without switching windows to check or update customer's profile.