Help Lightning
About Help Lightning
Help Lightning Pricing
Help Lightning pricing starts at $588/year/user for an expert license. Additional core services fees may apply. Contact Help Lightning directly for a custom price quote and to set up a demo.
Starting price:
$588.00 per year
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Help Lightning
1 - 10 of 10 Reviews
Carles
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Help Lighting experience
Private healthcare industry to provide remote doctor consultation using Augmented Reality.
PROSAugmented reality features, easy to use it.
CONSThere is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.
Reason for choosing Help Lightning
N/A
Barton
Medical Practice, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Help Lightning for Remote patient care
I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter.
PROSSimple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of.
CONSSensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth.
Anonymous
1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
HelpLightning brings science fiction to real life!
HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.
PROSIt automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user.
CONSI would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link.
Reason for choosing Help Lightning
Because of the unique functionality of Merged Reality! No one else at this time can do that!
steve
Machinery, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great product for entering the Merged Reality world
working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours.
PROSVery easy to set up, connect and share with customers
CONSWe don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and
Reason for choosing Help Lightning
Ease of use, functionality, video refresh rate and image quality. ability to take pictures in video stream, share documentation, work with existing hardware and multiple platforms (PC, tablet, phone) telestration, zoom, and camera control features are great.
Tony
Electrical/Electronic Manufacturing, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Awesome Support Product
This has been an exceptional product and the customer support has been second to none!
PROSEase of use, functionality, and minimal hardware required.
CONSI am pleased with the software as it performs flawlessly with minimal effect on CPU & memory utilization.
Reason for choosing Help Lightning
Additional hardware not required. Uses standard smart phone technology
Reasons for switching to Help Lightning
More functionality, capabilities, and more powerful
Matthew
Hospital & Health Care, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Deliver value by maximizing remote support
Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams.
PROSHL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance.
CONSEnabling translations to further extend product globally would be helpful although the user interface is self-explanatory.
Reason for choosing Help Lightning
Usability, customer centric organization
Tim
Food & Beverages, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Time and money saver
Fantastic
PROSEasy to use, great support, no hardware to buy, saves us time and money with shorter calls to tech support, less time on site for field tech, overall customer satisfaction with less equipment downtime.
CONSNothing really. The team was supportive and the feature set keeps growing.
Anna
Research, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Meets All Needs for Remote Instruction
I have used Help Lightning for 3 large research projects in the last 4 years and find it to be user friendly, reliable, and truly the next best thing to being one-on-one with the person on the other end of the help session. We have successfully used help lightning to provide instruction to adults ages 18-70+ and will continue to use this product to educate and instruct.
CONSWe has a few issues with connection very early on, but in the past 2 years we haven't experienced any problems at all.
David
Higher Education, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2020
terrific product!
We are using it primarily to help parents install car seats. An expert is in one location, such as a children's hospital, and the parent in another, such as their driveway. Help Lightning is performing beautifully for this task, among others.
PROSThe power of Help Lightning is deceiving. It's capacity to conduct remote teaching, training, repairing, guiding, etc. is truly extraordinary. It's easy to use and especially powerful to conduct complex tasks when two people are in different locations. Wow! Well worth it - should be on everyone's phone, tablet and computer.
CONSNothing - very pleased with all it has to offer.
Roel
Mechanical or Industrial Engineering, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
A solution for an immediate need... and a future journey towards servitization
Field engineers in some countries limited to visit customer sites due to coved 19 Internal support due to travel restrictions Remote support for more junior technicians New service opportunities
PROSThe functionalities, the speed and ease of implementation, integration possibilities, the customer support
CONSWe’ve requested a service report to be available for sending to provider and receiver of help after the connection. This CR is under revision