ice Contact Center

ComputerTalk’s ice, is an omnichannel contact center, supporting both inbound and outbound voice, email and chat/sms queues. ice seamlessly integrates with your existing ecosystem of applications such as a CRM, and excells as a bridge from legacy infrastructure to the cloud. ice can connect and extend further, natively integrating with Teams to drive collaboration, deliver complex routing, and enable configurable design to enhance the customer experience. ice modernizes the call center with business application integrations, AI, accurate reporting and analytics across all communication channels.