80% of customers believe they’re delivering a great customer experience, but only 8% of customers agree. Businesses like yours need better visibility to determine the quality of their customer interactions and the right tools to make it even better. Intermedia Contact Center helps you deliver on everything that defines a great customer experience: Quick Access to Assistance with Intelligent Call Routing and Self-Service Tools – Get customers the answers they need fast by routing them to the right employee. Give your employees relief while helping your customers resolve inquiries themselves using interactive voice and web chat response tools. Greater Availability and Convenience with Omni-Channel Support – Effortlessly engage customers how they want using voice, chat,...