Luware Nimbus

Luware Nimbus is a contact center and task routing solution that integrates with Microsoft Teams. It extends the capabilities of Teams by providing features such as skill-based routing, call reporting, and CRM integration. Luware Nimbus is designed to help organizations communicate more effectively and deliver exceptional customer service within the Microsoft Teams environment. Luware Nimbus unifies collaboration, communication, and customer service by connecting different applications and tools. This integrated approach allows businesses to streamline their IT landscape, resulting in end-to-end processes. The solution's functionality, including the Workflow Editor and Attendant Console, empowers teams to optimize workflows and enhance productivity. Luware is a Micros...