msg91

RATING:

4.7

(42)

About msg91

MSG91 is a cloud communications platform that offers a suite of channel APIs for SMS, email, WhatsApp, voice, and more. With serverless tools and fully programmable solutions like Hello, Campaign, Segmento, and SendOTP, MSG91 enhances client communications, boosting customer engagement, and improving marketing campaigns. MSG91 supports brand visibility with billions of API calls, SMS, OTP, and email sent each month. It enhances customer engagement processes through the integration of communication features. It also includes transactional/promotional services, OTP verification, bulk SMS, event automation, WhatsApp messaging, email integration, e-commerce updates, voice calls, and customer support.

msg91 Pricing

http://msg91.com/sms-pricing/

Starting price: 

$65.00 one time

Free trial: 

Available

Free version: 

Available

MSG91's Dashboard

msg91 Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for msg91

1 - 5 of 42 Reviews

User Profile

Shubham

Verified reviewer

E-Learning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Best communication channel for all business use case.

Using MSG91 for the last two years to send SMS in the form of OTPs, promotional and transactional SMS. Almost 100% delivery rate with very professional customer support. Powerful API integration and Add-ons are cherries on the cake.

PROS

1. Easy to use API for backend integration. 2. Very well documented codes for almost all programming languages. 3. Dashboard with detailed SMS reports and logs 4. Very fast delivery of SMS with least delay or failure 5. Beautiful and easy to use UI 6. MS Excel and Google Sheets Plugings are time savers.

CONS

1. MS Excel Plugin can be improved as it sometimes sends SMS twice to the same set of users. 2. Mobile App can be improved 3. Delivery logs can be more informative

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Instant SMS and Easy to use APIs

Easy to Use Instant SMS APIs for developers Nice documentation Affordable prices for sms Best for startups and other organizations too

PROS

I like the APIs provided for different purposes and also with very good documentation. Also the delivery speed of SMS is fast.

CONS

Sometimes SMS delivery reports are not accurate. For eg: Msg already sent is shown undelivered.

Reason for choosing msg91

MSG91 was providing some free sms to me. Also sms rates are very affordable than other companies. Easy to use interface Nice APIs for developers Customer care was pretty fast and satisfactory as per other developers also

Devesh

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2022

Developer Oriented SMS Platform

OTP for website and Applocation

PROS

reports and analytics is good and easy to understand

CONS

It is developer/programmer oriented platform

Goutham

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Msg91 plans are very good for startups

Good experience and from the last 2+ years we are using only msg91 for our requiments.

PROS

Msg91 integration is very easy and they provide very good support to startups.

CONS

they can keep some options to reduce the price with different options in package.

Reason for choosing msg91

Initially they offered free messages for startups under startup pack and later their service is good so i continued with paid package also.

Ankit

Education Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Fast Implementation and Amazing Customer Support

I have been extremely happy and satisfied with their services and overall would recommend it to other companies as well. Also, they have excellent customer service.

PROS

The most amazing thing about MSG91 is the success of deliverability to my customers. My company is into a business where in educational institutes want to send out transactional as well as promotional messages very frequently. The other things I like about them is scalability, we had been able to scale at the pace that we could never imagine.

CONS

There are not many cons for them. But one thing is that, if they can work on the costing bit, it would be very helpful for cusotmers.

Reason for choosing msg91

Reliability and Deliverability for the product